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by Brian Hambling, Pauline van Goethem
User Acceptance Testing - A step-by-step guide
Front Cover
BCS, The Chartered Institute for IT
Title Page
Copyright Page
Contents
List of figures and tables
Authors
Introduction
What this book is about
The role of UAT
The costs and benefits of UAT
The value of UAT – the reasons we need to do it
Stakeholders – who this book is for
How to get the best from this book
Checklists
Case studies
1. The Importance of Uat
What is UAT?
Why test ISs?
Business vulnerability
The UAT process
From UAT to service delivery
UAT and contracts
Stakeholders in UAT
Chapter summary
2. Business Requirements
Business requirements
Business intent and user expectations
Acceptance criteria
The requirement types
Prioritising business requirements
The relationship between business requirements and UAT
The relationship between development and UAT
Scope of UAT
Building a test basis for UAT
Chapter summary
3. Testing Basics for UAT
What is testing?
Test types
Testing processes
Test-case design techniques
Testing approaches for UAT
Reviews
Chapter summary
4. The UAT Team
Stakeholders and the UAT team
Key roles in a UAT team
Creating a successful team
Training the team
UAT training content
The team life cycle
Dealing with team conflict
The working environment and working patterns
Basic disciplines
Chapter summary
5. UAT as Transition
The IS life cycle as a series of transitions
Planning for transitions
UAT as a transitional phase
UAT as an event and UAT as a process
Chapter summary
6. Preparing for UAT – Planning
Deciding what we want to achieve
Acceptance criteria
UAT objectives
Entry criteria
Defining the testing we will need
Creating a test basis for UAT
Setting up the test management controls
Chapter summary
7. Test Design for UAT
The hierarchy of test design
Identifying test conditions
Designing test cases
Designing test scripts
Data creation
Chapter summary
8. Implementing the Tests
The testing schedule
Implementing the test schedule
Identifying progress
The status report
The post-testing summary
Chapter summary
9. Evaluating the System
How do we decide whether or not to accept a system?
When the testing has to stop
The risk of release
Measuring the risk of release
Defining and evaluating emergency-release criteria
Decision process for evaluating UAT results
Test summary report conclusions
The final release decision
Chapter summary
10. Life after UAT
Post-UAT reporting
End-user training
Preparing a roll-out strategy
Implementation
Post-implementation defect corrections
Measuring business benefits
The end of UAT?
Chapter summary
Appendix A UAT Checklists
Initiating the UAT project checklist (sponsor)
Planning the UAT project checklist (UAT team leader)
UAT test design checklist
UAT test execution checklist
UAT release decision checklist
Post-UAT actions checklist
Appendix B Answers and Comments
Chapter 1
Chapter 2
Chapter 3
Chapter 4
Chapter 5
Chapter 6
Chapter 7
Chapter 8
Chapter 9
Appendix C UAT Training
The training process
The training consultant role
References
Back Cover
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