Index
A
Abay-Krueger, T., 119
Accenture Institute for Strategic Change, 63, 69
ACI Worldwide, 68–69
Allen, D., 95
Allen, W., 114
Altimeter Group, 19
Altus, 62
American Society for Training & Development, 142–143
Antunes, E., 113
Applied Cognitive Psychology, 160
Arcelor, 68
Armstrong, N., 72
avatars, 136–137
B
backchannel, 152–153
Bailenson, J., 138
Bancroft, J., 50
Bandura, A., 10
Beck, J., 63
Berger, P., 11
Berger, R., 82–83
Berkun, S., 159
Betts, B., 87
Beyond E-Learning (Rosenberg), 22
blogging, live, 158
blogs, 7
Blue Oxen Associates, 121
Booz Allen Hamilton, 42–43
Brogan, C., 5
Brown, J. S., 131
Brown-Martin, G., 147–150, 156, 160
Burke, D., 103, 106, 108, 109, 112
Business Innovation Factory, 150
C
Capital One, 66–67
Castro, F., 117–118
Cathy, D., 97
Chambers, J., 60
Chevron, 125–128
CIA, 25
Intellipedia, 105–109
wikis, 104
World Intelligence Review (WIRe), 3, 28
Cisco, 88–89
Show and Share, 72
Telepresence, 59
Cognitive Arts, 89
Cohen, D., 38
collaboration. See intelligence, collaborative; living content
Comcast, 87
Communities of Practice (Wenger), 21
community
See also online communities examples of, 37–38
use of term, 35
Community Roundtable, 36
company secrets, protecting, 50–51
Compuserve, 7
Confessions of a Public Speaker (Berkun), 159
consumer outlook, 16
content mashups, 17–18
corporate knowledge, promoting, 74
Coworkers.com, 90
Crochet Answer Book (Eckman), 159
Cross, J., 21
Cross, R., 37
crowdsourcing, 87
Cubetree, 78
culture, cultivating company, 67
D
Davenport, T., 63
decision making, online communities and, 46
Defense Acquisition University (DAU), 133–134
deGast-Kennedy, K., 135–136
Delicious, 18
Dennehy, S., 103–106, 108, 109
Derryberry, A., 139–140
Dewey, J., 10
Digg, 18
Digital Habits (Wenger), 21
Digital Immigration Office, 144
DimDim, 111
discussion boards, 7
Dorsey, J., 99
Driver, E., 130
D Street
Deloitte’s, 35
profiles, 36–37
E
Eckman, E., 159
Ehrsson, H., 138
e-learning, 9
E-Learning (Rosenberg), 21
Element K, 89
employees
conversations/input, online communities and, 42–43
media sharing and value to, 64–65
microsharing used by new, 87–88
time spent online, management of, 49–50
en.dorse.me, 90
Engaging Learning: Designing e-Learning Simulation Games (Quinn), 132
F
feedback/updates, constant, 41–42, 89–90
Figallo, C., 45
Forrister, K., 95
Fresh Air, 62
Friedman, T, L., 17
Frohling, K., 47
G
games, 132–133
gender differences, in the workplace, 15
generational differences, in the workplace, 14–15
Gestalt LLC, 69–70
Getting Things Done (Allen), 95
Gillin, P., 156
Google Business Services, 72
Google Docs, 111
governance policies, 25–26
Grainger, 84
Groundswell (Li), 19
H
Hamilton, C., 137
Hamilton, T., 158
Hamlin, K., 161
Handheld Learning Conference, 147–150
Hart, J., 89
Hegenbart, G., 87
hello.bah.com, 43
Here Comes Everybody (Shirky), 42
Hodgins, W., 16
Home Depot, 87
Hosting Web Communities: Building Relationships, Increasing Customer Loyalty, and Maintaining a Competitive Edge (Figallo), 45
How to Knit (Eckman), 159
Hudson, K., 136
Humana, 47
I
Institute for Knowledge-Based Organizations, 37
Lotus Quickr, 73
Pass It Along, 119
social tools, 19
WebSphere Portal Server, 7
identity, establishing common, 68
immersive environments. See virtual immersive environments
informal learning, 9
Informal Learning (Cross), 21
information sharing, protecting classified, 25
In Good Company: How Social Capital Makes Organizations Work (Cohen and Prusak), 38
Institute for Knowledge-Based Organizations, 37
Intelpedia, 114
Learning Community of Practice, 114
PERL Programming Community, 115
Planet Blue, 115
Intelink, 106
intelligence, collaborative
See a lso living content
breaking with past, 116–119
criticisms of, 119–121
Intellipedia, 105–109
recommendations, 121–124
tools, 110–111
wiki, 104–109
Intellipedia, 105–109
breaking with past, 116–119
Intelpedia, 114
Intercontinental Hotel Group, 51
Israel, S., 93
Ives, B., 97
J
Jarche, H., 22
JetBlue, 87
Johnson, E., 40–41
just-in-time publishing, 156
K
Kahn, B., 37
Kaplan, S., 150
Kapp, K., 143–144
Kaliski, B., 53
Kelly, L., 49
Kim, E. E., 121
Koelling, G., 153–154
Kutcher, A., 78
L
Lawley, L., 155
Learn.com, 85
learning
defined, 19–22
Learning in 3D (O’Driscoll and Kapp), 132, 143
LeGendre, F., 88
Lentz, M., 90–91
Levin, A., 110
Li, C., 19
Light, R. J., 39
Linden Lab, 144
LinkedIn, 33
living content
audience, broad versus specialized, 118–119
authorship, 117–118
breaking with past, 116–119
criticisms of, 119–121
habits, breaking, 119
recommendations, 121–124
relevancy, 115–116
socialness, 114–115
tools, 110,112
vibrancy, 113
Loftus, B., 70
L’Oréal, 139
Lotus Connections, 7
Loyalist College, 135–136
Luckman, T., 11
M
Mader, S., 121
management mashups, 18–19
management support, 48–49
Marathon Oil, 64–65
marketing, microsharing and, 92
mashups
content, 17–18
management, 18–19
role, 16–17
workgroup, 17
Mason, B., 155
McDermott, M., 115–116
measures, use of, 26
Merrifield, R., 41
microsharing
criticism of, 96–99
defined, 77–78
information people need now, 93–95
Mayo Clinic example, 79–83
questions from you to others, 93
recommendations, 99–101
social networking, 83–85
updates, making, 85–95
updates about you to others, 91–93
Microsoft
Live Meeting, 59
Sharepoint, 7
Miller, J., 144
Minks, G., 92
Miro, C., 92
Mittal, 68
Moffett, J., 69–70
Mohan, M., 89
multiplayer online games, 132–133
Murray, M., 43
Myers, P., 62
N
Naked Conversations (Israel), 93
NASA, 72
Spacebook, 113
Navy Training Exercise, 139
Network Roundtable, 37
new social learning. See social learning
Nexus, 133–134
NIIT, 89
Nokia
Blog Hub, 65
Jazz Café, 65–66
News Hub, 65
Video Hub, 66
North Fork Bank, 66
O
Obama, B., 78
O’Driscoll, T., 132
Office of Strategic Services, 117
online communities
benefits of, 37–47
capabilities, 35–37
company secrets, protecting, 50–51
constant feedback/updates, 41–42
criticism of, 48–51
decision making, 46
defined, 35
employee conversations/input, 42–43
lurkers, 51
management of employee time spent online, 49–50
management support, 48
recommendations, 51–55
SabreTown example,40–41
self-discovery, 43–44
trust, establishment of, 44–45
online search, 9
Open Leadership (Li), 19
Oracle’s Beehive, 7
P
Palmisano, S., 141
Pass It Along, 119
Petkova, V., 138
Pfizer, 46
physical boundaries, elimination of, 64–65
Piaget, J., 10
Piskorski, M. J., 40
Plato bulletin board system, 7
Pogue, D., 86–87
Pontefract, D., 58–60
Proteus effect, 138
Prusak, L., 38
Q
Quinn, C., 132
R
Rasmussen, C., 25
real-time presentations
backchannel, 152–153
blogging, live, 158
connections, 155
contributions, 155
criticism of social media with, 159–160
evaluation, 156
focus, 154
Handheld Learning Conference example, 147–150
innovation, 154–55
just-in-time publishing, 156–157
participation, 153–154
recommendations, 160–163
speakers and audience relationships, 151–156
Tweetbooks, 157–158
video blogging, live, 158
websites, 157
recruiting, 69–70
Reddit, 18
Reeves, B., 140
Regan, M., 139
Renner, K., 125–128
RentQuick.com, 69
Rethink (Merrifield), 41
Rheingold, H., 22
Robbins, S., 138
role mashups, 16–17
Rosenberg, M., 21–22
Rossett, A., 24–25
Rypple, 90
S
Sabre Holdings, 40
SabreTown, 40–41
San Diego Metro Transit System, 93
SAP Netweaver Portal and Collaboration, 7
Schreck, G., 144
Scoble, R., 152
Second Life, 128–129, 137, 144
Second Life for Dummies (Robbins), 138
Secrets of Social Media Marketing and the New Influencers (Gillin), 155
self-discovery, 43–44
Sharepoint ECM, 72
Shareski, D., 154
sharing, culture of, 19
Silvers, A., 84–85
Simple Sabotage Field Manual,117
simulations, 132–133
Situated Learning (Wenger), 21
Slideshare, 17
SmartMobs (Rheingold), 22
Smith, A., 93
snowflake effect, 16
social construction of reality, 11
social learning
criticism to, 22–26
defined, 6–8
example of, 3–4
theory, 10–11
what it is not, 9
social media
compelling nature of, 63–64
defined, 6
sharing, criticism to, 70–72
sharing, recommendations, 72–75
sharing, value of, 64–70
social network, defined, 35
Socialtext Signals, 7, 78, 86, 110
social tools
examples of, 7–8
inappropriate use of, 23–24
use of term, 8
Society for New Communication Research, 48
Solis, B., 91
Southwest Airlines, 92
Spacebook, 113
Spencer, R., 46
Stone, T., 89
Suarez, L., 18–19
Sullivan, J., 117
Synapse 3Di, 144
T
tagging, 124
Tandem Learning, 137
technology
customized, 16–19
learning new, 46–47
telepresence, 129
TELUS, 57–60
Thomas, D., 131
Thompson, C., 42
Thornton, P., 42
Toffler, A., 16
training, 24–25
difference between social learning and, 26–27
Travelocity, 40
Treverton, G., 108
“Tribalization of Business,” 48
T. Rowe Price Group, 115–116
trust, establishment of, 44–45
Trust Agents (Brogan), 5
Turner, E., 82–83
Tweetbooks, 157
Twellow, 91
Twitter, 7
examples of using, 78, 84–86, 89–99
lingo, 94
online directory for, 101
signing up and starting, 99–101
tutorials, 99
Twitter for Dummies (Fitton), 44
Twitterville (Israel), 93
U
Uhl, T., 157–158
University of Maryland, Center for
Advanced Transportation Technology Laboratory, 140
Usenet, 7
V
Vander Wal, T., 59
Veen, J., 155
video
criticism to, 70–72
live blogging, 158
promoting best examples, 73
recommendations, 72–75
sharing, value of, 64–70
TELUS use of, 57–60
value of, 61–62
Vimeo, 62
virtual immersive environments
avatars, 136–137
benefits of, 134–136
Chevron example, 125–128
criticism of, 141–143
defined, 129–130
games, 132
Nexus, 134
recommendations, 143–145
simulations, 132–133
virtual worlds, 130–132
virtual worlds, 130–132
W
Wagner, E., 24
Walton, J., 52
webcasts, 59
Weber Shandwick, 153
Web 2.0 tools, 8
Well, The, 7
Wellpoint, 87
Wenger, E., 21
“Wiki and the Blog: Toward a Complex Adaptive Intelligence Community, The” (Andrus), 104, 106
Wikipatterns (Mader), 121
Wikipedia, 103–104
wikis, 7
examples of, 103–109
Wilkins, D., 85
Williams, D., 35
Wilson, J., 112
Wired (Thompson), 42
Wood, C., 35
workforce trends
changing demographics and expectations, 13–16
customized technology, 16–19
generational differences, 14–15
personal connection, growth of, 12–13
workgroup mashups, 17
Work Smarter (Cross), 21
World Intelligence Review (WIRe), 3, 28–31
Y
Yee, N., 138
Yngve, V., 152