NOTES

Digital Networks Are Eating the World

1. Nigel Fenwick with Peter Burris and Rachel Klehm, “Digital Predator or Digital Prey,” Forrester Research, May 29, 2015, https://www.forrester.com/Digital+Predator+Or+Digital+Prey/fulltext/-/E-res120921.

Networks Have Big Advantages

1. Tatiana Serafin, “Exploring Strategic Risk,” Deloitte Touche Tohmatsu Limited, 2013, http://www2.deloitte.com/content/dam/Deloitte/global/Documents/Governance-Risk-Compliance/dttl-grc-exploring-strategic-risk.pdf.

2. Nigel Fenwick and Martin Gill, “The Future of Business Is Digital,” Forrester Research, 2014, http://blogs.forrester.com/f/b/users/NFENWICK/Infographic_1v4.pdf.

3. Joseph Bradley et al., “Digital Vortex: How Digital Disruption Is Redefining Industries,” Global Center for Digital Business Transformation, 2015, http://www.imd.org/uupload/IMD.WebSite/DBT/Digital_Vortex_06182015.pdf.

Principle 1, Technology

1. Matthew Brunwasser, “A 21st-Century Migrant’s Essentials: Food, Shelter, Smartphone,” New York Times, August 25, 2015, http://mobile.nytimes.com/2015/08/26/world/europe/a-21st-century-migrants-checklist-water-shelter-smartphone.html?_r=0.

2. Yegge’s comments have been reposted with permission on Google+, https://plus.google.com/+RipRowan/posts/eVeouesvaVX.

3. This and the following remarks are Simon Parkin, “What Zuckerberg Sees in Oculus Rift,” MIT Technology Review, March 26, 2014, https://www.technologyreview.com/s/525881/what-zuckerberg-sees-in-oculus-rift/.

4. Julie Bort, “Cisco Chairman John Chambers Has an Idea for How the US Can Create Another 1 Million Jobs,” Business Insider, September 30, 2015, http://www.businessinsider.com/cisco-chairman-john-chambers-has-idea-to-create-1-million-us-jobs-a-year-2015-9.

Principle 2, Assets

1. Ocean Tomo, press release, March 5, 2015, http://www.oceantomo.com/2015/03/04/2015-intangible-asset-market-value-study/.

2. “Study on Employee Engagement Finds 70% of Workers Don’t Need Monetary Rewards to Feel Motivated,” Badgeville, June 13, 2013, https://badgeville.com/study-on-employee-engagement-finds-70-of-workers-dont-need-monetary-rewards-to-feel-motivated/.

3. Sara Horowitz and Fabio Rosati, “53 Million Americans Are Freelancing,” Freelancers Union, September 4, 2014, https://www.freelancersunion.org/blog/dispatches/2014/09/04/53million/.

4. Jeff Wald, “5 Predictions for the Freelance Economy in 2015,” Forbes, November 24, 2014, http://www.forbes.com/sites/waldleventhal/2014/11/24/5-predictions-for-the-freelance-economy-in-2015/.

Principle 3, Strategy

1. Bridget van Kralingen, “IBM’s Transformation—From Survival to Success,” Forbes, July 7, 2010, http://www.forbes.com/2010/07/07/ibm-transformation-lessons-leadership-managing-change.html.

2. Ibid.

3. Gregory Mankiw, Principles of Economics (Mason, OH: South-Western Cengage Learning, 2008).

4. Stephen Hall, “How to Put Your Money Where Your Strategy Is,” McKinsey Quarterly, March 2012, http://www.mckinsey.com/insights/strategy/how_to_put_your_money_where_your_strategy_is.

5. Ibid.

Principle 4, Leadership

1. Stanley McChrystal et al., Team of Teams: New Rules of Engagement for a Complex World (New York: Portfolio/Penguin, 2015).

2. Ibid.

3. The 2015 American Pantry Study, Deloitte, June 2015, http://www2.deloitte.com/us/en/pages/consumer-business/articles/2015-american-pantry-study.html.

4. American Management Association website, http://www.amanet.org/news/10606.aspx.

5. Issie Lapowsky, “Ev Williams on Twitter’s Early Years,” Inc., October 4, 2013, http://www.inc.com/issie-lapowsky/ev-williams-twitter-early-years.html.

6. “Walter Isaacson: Steve Jobs’ Favorite Product Was the Team He Built at Apple,” Big Think, 2015, http://bigthink.com/think-tank/steve-jobs-as-prickly-team-builder-with-walter-isaacson.

Principle 5, Customers

1. Lego Group website, “Mission and Vision,” http://www.lego.com/en-us/aboutus/lego-group/mission-and-vision.

2. Andrew O’Connell, “Lego CEO Jørgen Vig Knudstorp on Leading through Survival and Growth,” Harvard Business Review, January 2009, https://hbr.org/2009/01/lego-ceo-jorgen-vig-knudstorp-on-leading-through-survival-and-growth.

3. Brand Finance, press release, “Lego Overtakes Ferrari as the World’s Most Powerful Brand,” http://brandfinance.com/news/press-releases/lego-overtakes-ferrari-as-the-worlds-most-powerful-brand/.

4. Innocentive website, “What We Do,” http://www.innocentive.com/about-innocentive.

Principle 6, Revenues

1. Brent Leary, “Amir Elaguizy of Cratejoy: Good Subscription Business Models Focus on Relationships Not Transactions,” Small Business Trends, August 14, 2015, http://smallbiztrends.com/2015/08/elaguizy-cratejoy-subscription-business-models.html.

Principle 7, Employees

1. Travis Kalanick, “The Charms of the Sharing Economy,” Economist, The World in 2016 (single issue), November 6, 2015, http://www.theworldin.com/article/10631/charms-sharing-economy.

2. Ernst & Young, Study: Work-Life Challenges across Generations, http://www.ey.com/US/en/About-us/Our-people-and-culture/EY-work-life-challenges-across-generations-global-study.

3. Rena Rasch, “Your Best Workers May Not Be Your Employees,” IBM Smarter Workforce Institute, October 2014, http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=SA&subtype=WH&htmlfid=LOL14027USEN.

4. Adam Davidson, “What Hollywood Can Teach Us About the Future of Work,” On Money, New York Times, May 5, 2015, http://www.nytimes.com/2015/05/10/magazine/what-hollywood-can-teach-us-about-the-future-of-work.html?_r=0.

5. Amy Adkins, “Majority of U.S. Employees Not Engaged Despite Gains in 2014,” Gallup, January 28, 2015, http://www.gallup.com/poll/181289/majority-employees-not-engaged-despite-gains-2014.aspx.

6. Tammy Erickson, “The Rise of the New Contract Worker,” HBR.org, September 7, 2012, https://hbr.org/2012/09/the-rise-of-the-new-contract-worker/.

7. Mike Myatt, “10 Reasons Your Top Talent Will Leave You,” Forbes, December 13, 2012, http://www.forbes.com/sites/mikemyatt/2012/12/13/10-reasons-your-top-talent-will-leave-you/#39274873a149.

8. Mary Meeker, “Internet Trends 2015—Code Conference,” KPCB, May 27, 2015, http://www.kpcb.com/internet-trends.

Principle 8, Measurement

1. Bernard Marr, “Big Data at Dickey’s Barbecue Pit: How Analytics Drives Restaurant Performance,” Forbes, June 2, 2015, http://www.forbes.com/sites/bernardmarr/2015/06/02/big-data-at-dickeys-barbecue-pit-how-analytics-drives-restaurant-performance/#34a989da3514.

2. Ibid.

3. Ocean Tomo, press release, “Ocean Tomo Releases 2015 Annual Study of Intangible Asset Market Value,” March 5, 2015, http://www.oceantomo.com/blog/2015/03-05-ocean-tomo-2015-intangible-asset-market-value/.

4. Bradley Hope and Daniel Huang, “Firms Analyze Tweets to Gauge Stock Sentiment,” Wall Street Journal, July 6, 2015, http://www.wsj.com/articles/tweets-give-birds-eye-view-of-stocks-1436128047.

5. Tom Davenport, “Three Big Benefits of Big Data Analytics,” SAS, 2014, http://www.sas.com/en_us/news/sascom/2014q3/Big-data-davenport.html.

Principle 9, Boards

1. David Kesmodel and Annie Gasparro, “Inside Kellogg’s Effort to Cash In on the Health-Food Craze,” Wall Street Journal, August 31, 2015, http://www.wsj.com/articles/inside-kelloggs-effort-to-cash-in-on-the-health-food-craze-1441073082.

2. Spencer Stuart, “Spencer Stuart U.S. Board Index 2015,” November 2015, https://www.spencerstuart.com/research-and-insight/spencer-stuart-us-board-index-2014.

3. Michael J. Silverstein and Kate Sayre, “The Female Economy,” Harvard Business Review, September 2009, https://hbr.org/2009/09/the-female-economy.

4. Rick Newman, “Why U.S. Companies Aren’t So American Anymore,” U.S. News and World Report, June 30, 2011, http://money.usnews.com/money/blogs/flowchart/2011/06/30/why-us-companies-arent-so-american-anymore.

5. PwC, Good to Grow: 2014 US CEO Survey, 2014, http://www.pwc.com/us/en/ceo-survey-us/2014/assets/2014-us-ceo-survey.pdf.

6. Dorothy Enskog, “Women’s Positive Impact on Corporate Performance,” Credit Suisse, September 23, 2014, https://www.credit-suisse.com/us/en/news-and-expertise/research/credit-suisse-research-institute/news-and-videos.article.html/article/pwp/news-and-expertise/2014/09/en/womens-impact-on-corporate-performance-letting-the-data-speak.html.

7. Thomas Barta, Markus Kleiner, and Tilo Neumann, “Is There a Payoff from Top-Team Diversity?”McKinsey Quarterly, April 2012, http://www.mckinsey.com/insights/organization/is_there_a_payoff_from_top-team_diversity.

8. Rhys Grossman, Tuck Richards, and Nora Viskin, “2014 Digital Board Directory Study,” Russell Reynolds Associates, January 29, 2015, http://www.russellreynolds.com/insights/thought-leadership/2014-digital-board-director-study.

9. David F. Larcker, Sarah M. Larcker, and Brian Tayan, What Do Corporate Directors and Senior Managers Know about Social Media? (New York: The Conference Board, 2012).

10. McKinsey & Company survey, “The Digital Tipping Point: McKinsey Global Survey Results,” June 2014, http://www.mckinsey.com/insights/business_technology/the_digital_tipping_point_mckinsey_global_survey_results.

11. Estelle Metayer, “When Social Media Matters: A Guide to the Board of Directors for Better Governance,” Competia, September 8, 2011, http://competia.com/when-social-media-matters-a-guide-to-the-board-of-directors-for-better-governance/.

12. Barta, Kleiner, and Neumann, “Is There a Payoff from Top-Team Diversity?”

13. Caroline Fairchild, “How Macy’s Quietly Created One of America’s Most Diverse Boards,” Fortune, February 18, 2015, http://fortune.com/2015/02/18/macys-board-of-directors/.

14. L2, Digital IQ Index: Department Stores 2014, September 9, 2014, http://www.l2inc.com/research/department-stores-2014-2.

Principle 10, Mindset

1. Mike Isaac, “General Motors, Gazing at Future, Invests $500 Million in Lyft,” New York Times, January 4, 2016.

2. Ibid.

3. Larry Page, Alphabet press release, August 11, 2015, https://abc.xyz/.

4. Brad Stone, The Everything Store: Jeff Bezos and the Age of Amazon (Boston, MA: Little, Brown and Company, 2013).

Introduction to PIVOT

1. Enterprise Community Partners website, “About Our Founders,” http://www.enterprisecommunity.com/about/history/about-our-founders.

Pinpoint

1. Evan Bakker, “Bankers Across the Globe Expect Major Tech Companies to Cut Into Their Retail Banking Business,” Business Insider, March 18, 2015, http://www.businessinsider.com/bankers-expect-their-retail-banking-revenue-to-fall-2015-3.

2. Barry Libert, Yoram (Jerry) Wind, and Megan Beck Fenley, “What Apple, Lending Club, and Airbnb Know about Collaborating with Customers,” HBR.org, July 3, 2015, https://hbr.org/2015/07/what-apple-lending-club-and-airbnb-know-about-collaborating-with-customers; and “What Airbnb, Uber, and Alibaba Have in Common,” HBR.org, November 20, 2014, https://hbr.org/2014/11/what-airbnb-uber-and-alibaba-have-in-common.

3. “Did You Know? Facts from Our Executive Compensation and Benefits (ECB) Proprietary Databases,” Alvarez & Marsal, issue 8, November 10, 2014, http://www.alvarezandmarsal.com/sites/default/files/files/Age-CEO-CFO-COO.pdf.

Operate

1. Claire Cain Miller and Nick Bilton, “Google’s Lab of Wildest Dreams,” New York Times, November 13, 2011, http://www.nytimes.com/2011/11/14/technology/at-google-x-a-top-secret-lab-dreaming-up-the-future.html?_r=0.

Leaders Need to Think and Act Differently

1. David McRaney, You Are Not So Smart (New York: Avery, 2011).

2. “2015 Social CEO Report,” CEO.com, http://www.ceo.com/social-ceo-report-2015/.

3. “How Millennials Use and Control Social Media,” American Press Institute, March 16, 2015, http://www.americanpressinstitute.org/publications/reports/survey-research/millennials-social-media/.

4. “GE’s Jeff Immelt on Digitizing in the Industrial Space,” McKinsey, October 2015, http://www.mckinsey.com/insights/organization/ges_jeff_immelt_on_digitizing_in_the_industrial_space.