Temptation 4

Even CEOs who resist the temptation to protect their status, to be popular with their direct reports, and to make correct decisions sometimes fail because they don’t feel comfortable with the decisions they make. That’s because they haven’t benefited from the best sources of information that are always available to them: their direct reports. Why not? Because they give in to the next temptation: the desire for harmony.
 
Most people, including CEOs, believe that it is better for people to agree and get along than disagree and conflict with one another. That is how they are raised. However, harmony sometimes restricts “productive ideological conflict,” the passionate interchange of opinions around an issue.
 
Without this kind of conflict, decisions are often suboptimal. The best decisions are made only after all knowledge and perspectives are out on the table. Not every person’s perspective and opinion can be agreed with, but they can be considered. When all available knowledge is considered, the chances of optimal decisions are greater—not to mention the likelihood of confidence in those decisions, which is just as important.
 
Simple advice for CEOs: tolerate discord. Encourage your direct reports to air their ideological differences, and with passion. Tumultuous meetings are often signs of progress. Tame ones are often signs of leaving important issues off the table. Guard against personal attacks, but not to the point of stifling important interchanges of ideas.
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