Appendix
The Cheesecake Factory
Standing Ovations (Awards)
2006—Hale Aina magazine: Best Dessert Menu Gold Metal.
2005—Nation’s Restaurant News: Menu Masters Hall of Fame.
2005—Las Vegas Review Journal: Best Dessert.
R&I Consumer’s Choice in Chains Crystal Award.
2003—Nation’s Restaurant News: Grand Lux Café named for “Hot Concepts.”
2003—Restaurants and Institutions magazine: named founder David Overton as “Executive of the Year.”
2003—Restaurants and Institutions magazine: Choice in Chains—Casual DiningGuest Satisfaction Award for the second consecutive year.
2003—Nation’s Restaurant News: Menu Masters Award—Corporate Chef, Robert Okura honored with the “Chef Innovator Award” for his outstanding contributions to foodservice research and development.
2003—Nation’s Restaurant News: The NRN 50: R&D Culinarians Corporate Chef Robert Okura awarded the title of “one of the top 50 Research and Development Culinarians” in the country.
2003—Cheers Magazine: “Cheers Award” for Beverage Excellence; “Best Spirits Program”; Russell Greene, vice president of beverage and bakery operations honored with the “Best Spirits Program” award, which recognizes outstanding beverage programs, cutting-edge creativity, and efforts that set the beverage standards for the rest of the industry.
Figure A-1. The Cheesecake Factory financial performance
2003—14th Annual Elliot “Motivator of the Year” Award: Heidi Martin Gilanfar, vice president of recruitment. This award was developed to recognize those individuals who are pioneering the way and setting new standards of excellence in the area of human resources.
Business Summary
105 full-service, casual dining restaurants under The Cheesecake Factory® name in major metropolitan areas in the United States.
Grand Lux Cafe®, an upscale, casual dining restaurant concept with locations in Las Vegas, Chicago, Los Angeles, Dallas, Houston, Garden City, New York, and Sunrise, Florida.
One self-service, limited menu “express” foodservice operation under The Cheesecake Factory Express® mark inside the DisneyQuest® family entertainment center in Orlando, Florida.
Two bakery production facilities. The Company also licenses two bakery cafes under The Cheesecake Factory Bakery Cafe®.
For nancial performance see Figure A-1.
Downtown School
Standing Ovations (Awards)
1999—Working Mother magazine: named one of the “10 Best Schools for Today’s Families.”
1997—National Center for Community Education recognized in their publication Community Schools Across the Nation: 135 Community/School Partnerships that Are Making a Difference.
1996—The governor of Iowa presented the school with the statewide F.I.N.E., First in the Nation in Education award.
1994—Community Solutions for Education award sponsored by the Coalition on Education Initiatives and USA Today for grass roots programs which improve learning opportunities for young people through comprehensive community involvement.
Business Summary
Began in 1993 with 45 students.
2005–2006 school year: 271 students with almost 900 on a waiting list.
National 2005 average of fourth and fifth grade children reading at or above grade level was 30 percent as reported by the National Assessment of Educational Progress and Education Week magazine; Downtown School goal is 90 percent of their students at or above grade level; they have reported 89 percent above grade level and 8 percent at grade level as they enter middle school.
National 2005 average forth and fifth grade math scores at or above grade level was 35 percent as reported by the National Assessment of Educational Progress and Education Week magazine; at Downtown School 75 percent exceed grade level.
Ernst & Young
Standing Ovations (Awards)
2006—Fortune magazine’s “Top 100 Companies to Work for” in the United States for the eighth consecutive year.
2006—Training magazine’s “Top 100,” third place out of over 500 entries; the fifth year in a row the firm has been honored for their commitment to a vast array of learning and development initiatives in support of its people.
2005—(November) “Most Admired Knowledge Enterprise Award;” The KNOW Network, a community of leading knowledge-based organizations dedicated to networking, benchmarking, and sharing best knowledge practices, named Ernst & Young one of its “20 Most Admired Knowledge Enterprises” award winners for the eighth year in a row. Recipients were chosen by an international panel of Fortune Global 500 senior executives and leading knowledge management experts. Ernst & Young is also a member of the MAKE Hall of Fame.
2004—(September) Working Mother magazine’s “100 Best Companies in the United States” for the seventh consecutive year; and the eighth year overall that Ernst & Young has earned a spot on Working Mother magazine’s list of “100 Best Companies for Working Mothers.”
2003—(August) CFO magazine Accounting Services “Firm of the Year” in Australia; the award recognized Ernst & Young’s commitment to quality and leadership, particularly their role in influencing the debate on International Accounting Standards and Corporate Governance.
Business Summary
Ernst & Young provides a broad array of services relating to audit and risk-related services, tax advisory, and tax reporting services.
107,000 people in 140 countries.
$16.9 billion in 2004 revenues as reported by Forbes magazine.
Four Seasons Hotels & Resorts
Standing Ovations (Awards)
2006—Nineteen Four Seasons properties won the AAA Five Diamond Awards.
2006—Nine Four Seasons properties received the Mobil Five-Star award.
2006—Fortune magazine’s “100 Best Companies to Work For” in the United States for the ninth consecutive year; Four Seasons ranked number 28 among leading employers in the United States.
2005—Andrew Harper’s Hideaway reports 24th Annual Survey of The World’s Best Hotels, Resorts & Hideaways: Four Seasons Hotel George V Paris named “Top International City Hotel” for five consecutive years.
Figure A-2. Four Seasons Hotels & Resorts financial performance
2005—Andrew Harper’s Hideaway reports Four Seasons properties captured four of the “Top 20 U.S. Hotels”; three of the “Top 20 U.S. Resorts”; three of the “Top 20 International Hotels.”
2005—Condé Nast Traveler reported that of the 20 hotel and resort categories, Four Seasons had 14 properties nominated in the top three positions.
2005—Ranked highest in the luxury hotel segment for the second consecutive year in the J.D. Power and Associates North America Hotel Guest Satisfaction Index Study.
2005—Awarded the Association of Fundraising Professionals (AFP) Greater Toronto Chapter Outstanding Philanthropist Award.
2005—Awarded The Conference Board of Canada Honorary Associate Award.
2005—Awarded the American Lodging Investment Summit (ALIS) Lifetime Achievement Award.
2005—(February 2) The Wall Street Journal: “Four Seasons—The grandfather of global luxury-hotel chains, from New York to Jakarta. Sets the standards the other chains aim for. ...”
2005—(April) Clemmie Hambro, Tatler: “If God is in the details, then God is currently residing in Four Seasons.”
2003—Awarded the Ontario Ernst & Young “Entrepreneur of the Year” Program’s Lifetime Achievement Award.
Business Summary
Portfolio of 70 luxury hotels and resort properties.
17,300 guest rooms.
Located in 31 countries in North America, the Caribbean, Europe, Asia, Australia, the Middle East, and South America.
For financial performance see Figure A-2.
Griffin Hospital
Standing Ovations (Awards)
2006—Fortune magazine’s “Top 100 Companies to Work For” in the United States ranked Griffin Hospital fourth. It is the highest ranking ever achieved by a hospital. Griffin is the only hospital in the country to be named to the prestigious list seven times.
2006—Griffin Hospital president Patrick Charmel received the John D. Thompson Distinguished Visiting Fellow Award at Yale University. The fellowship is to bring leaders in health administration to Yale’s public health school to share their career experiences.
2004—Total Benchmark Solutions awarded Griffin Hospital the “Top 100” Quality Award. The award is based on analysis of data related to Heart Attack Care, Heart Failure Care, and Pneumonia Care provided to the Centers for Medicare and Medicaid Services (CMS) by U.S. hospitals.
Business Summary
160-bed not-for-profit hospital.
1,240 employees.
In 2000 Griffin acquired Planetree (known for helping other hospitals “personalize, humanize, and demystify the health-care experience”), which now has 103 members, including New York Presbyterian Medical Center, Hackensack University Medical Center, and hospitals in Canada and the Netherlands.
John Robert’s Spa
Standing Ovations (Awards)
2006—Salon Today magazine selected John Robert’s as one of the “Top 20 Salons in America.”
Ernst & Young’s “Entrepreneur of the Year Award”: John DiJulius.
Selected as one of the “Top 100 businesses” in Cleveland for six consecutive years.
Voted the “Best Salon” in Cleveland.
John Robert’s was selected as one of the “Top 99 Best Companies to Work For” in Northeast Ohio for four consecutive years.
A two-time Pillar Award winner for outstanding community service in Northeast Ohio.
NEO Success Award for top performing companies in Northeast Ohio for five continuous years.
Won the prestigious Northeast Ohio’s Training and Development Leadership Award for the excellent training programs they have developed.
2000—Crain’s Cleveland magazine named John DiJulius as one of the “Top 40 under 40” (CEOs under 40).
Business Summary
Innovative health and beauty facilities; three locations in the greater Cleveland metropolitan area.
140 employees.
Over 30,000 clients.
Approaching $5 million in annual sales.
Men’s Wearhouse
Standing Ovations (Awards)
2006—Fortune magazine’s “100 Best Companies to Work For” in the United States for the third time.
For the past five years, Men’s Wearhouse has been donating men’s clothing and free alterations and hosting clothing drives and volunteering for two organizations: Working Wardrobes in Orange County California and Career Geer in New York. Their missions are to provide a path for men and women in need to achieve self-sufficiency through job-readiness and life skills workshops, personal grooming, and job networking services.
Figure A-3. Men’s Wearhouse performance
Men’s Wearhouse gives each of its stores a donation budget. This provides its employees the opportunity to support local organizations that they know and trust.
Business Summary
Specialty retailer of men’s suits.
U.S. operations included 593 retail stores in 44 states under the brand name Men’s Wearhouse and K&G.
Canadian operations included 114 retail stores in 10 provinces under the brand name Moores Clothing for Men.
10,757 employees.
For financial performance see Figure A-3.