3.1. Employee needs questionnaire 55

3.2. Maslow’s hierarchy of needs 57

5.1. Concept 1 – The seven levels of living systems 95

5.2. Concept 2 – Twelve natural laws of living systems 99

5.3. Concept 3 – The A-B-C-D-E systems thinking approach 107

5.4. Concept 4 – The rollercoaster of change 116

6.1. Strategic people management model  139

7.1. Creating the people edge model 177

7.2. Centring your leadership model 182