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Part I: The Revolution Has Begun
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Part I: The Revolution Has Begun
by Bill Franks
The Analytics Revolution
Foreword
Preface
Who Should Read This Book?
Who Should Not Read This Book?
What's in This Book?
Acknowledgments
Part I: The Revolution Has Begun
Chapter 1: Understanding Operational Analytics
Defining Operational Analytics
Welcome to Analytics 3.0
How Analytics Are Changing Business
Putting Operational Analytics in Perspective
Wrap-Up
Notes
Chapter 2: More Data . . . More Data . . . Big Data!
Cutting through the Hype
Preparing for Big Data
Putting Big Data in Context
Wrap-Up
Notes
Chapter 3: Operational Analytics in Action
Improving Customer Experiences
Time Is of the Essence
Making Us Safer
Increasing Operational Efficiency
Improving Our Lives in the Future
Finding Unexpected Value in Data
Wrap-Up
Notes
Part II: Laying the Foundation
Chapter 4: Want Budget? Build the Business Case!
Setting the Priorities
Choosing the Right Decision Criteria
Business Case Framework to Consider
Tips for Creating a Winning Business Case
Wrap-Up
Notes
Chapter 5: Creating an Analytics Platform
Planning
Building
Using
Wrap-Up
Notes
Chapter 6: Governance and Privacy
Setting the Stage for Governance
Deciding Where Analytics Happen
Governing Operational Analytics
Privacy
Wrap-Up
Notes
Part III: Making Analytics Operational
Chapter 7: The Analytics
Creating Operational Analytics Processes
Expanding into New Analytics Disciplines
Focusing Analytics Efforts
Comparing Analytics Approaches
Lessons from the Past
Wrap-Up
Notes
Chapter 8: The Analytics Organization
A Major Shift Has Occurred
Staffing
Organizing
Succeeding
Wrap-Up
Notes
Chapter 9: The Analytics Culture
Instilling the Proper Mind-Set
Implementing Effective Policies
Facilitating Success
Enabling and Handling the Right Failures
Wrap-Up
Notes
Conclusion: Join the Revolution!
About the Author
Index
End User License Agreement
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Acknowledgments
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Chapter 1: Understanding Operational Analytics
PART I
THE REVOLUTION HAS BEGUN
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