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End User License Agreement
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End User License Agreement
by Bruce Tulgan
The 27 Challenges Managers Face
A Note on How to Use This Book
Chapter One: The Fundamentals Are All You Need
The Undermanagement Epidemic: Revisited
Why Managing People Is Hard
How Most Managers Spend Most of Their Management Time
Formal Reviews Are Not Enough
The Inevitable Challenges Every Manager Must Face with Surprising Regularity
How to Make Those Routine Conversations Much, Much Better: High Structure, High Substance
The People List
There’s No Such Thing as Advanced Management
Chapter Two: The Challenges of Being the “New” Manager
Start Strong!
Management Challenge #1: When Going from Peer to Leader
Management Challenge #2: When Coming from the Outside to Take Over Leadership of an Existing Team
Management Challenge #3: When Bringing Together an Entirely New Team
Management Challenge #4: When You Are Welcoming a New Member to Your Existing Team
Chapter Three: The Challenges of Teaching Self-Management
Teaching Good Self-Management Is a Leadership Coup
Management Challenge #5: When Employees Have a Hard Time Managing Time
Management Challenge #6: When an Employee Needs Help with Interpersonal Communication
Management Challenge #7: When an Employee Needs to Get Organized
Management Challenge #8: When an Employee Needs to Get Better at Problem Solving
Chapter Four: The Challenges of Managing Performance
Performance Management 101
How Can You Hold Employees Accountable Without Rewards and Consequences?
Management Challenge #9: When You Have an Employee Who Needs to Increase Productivity
Management Challenge #10: When You Have an Employee Who Needs to Improve Quality
Management Challenge #11: When You Need an Employee to Start “Going the Extra Mile”
Management Challenge #12: When Your Employees Are Doing “Creative” Work
Management Challenge #13: When the Employee You Are Managing Knows More About the Work Than You Do
Chapter Five: The Challenges of Managing Attitudes
Feelings Are on the Inside; Attitude Is What You Do on the Outside
Attitude Is Expressed in Communication Practices
Yes, You Can Require Great Attitudes at Work
There Are No Bad Employees. Only Bad Behavior
Management Challenge #14: When an Employee Needs an Attitude Adjustment
The Six Attitudes Most Commonly in Need of Adjustment
Management Challenge #15: When There Is Conflict Between and Among Individuals on Your Team
Management Challenge #16: When an Employee Has Personal Issues at Home
Chapter Six: The Challenges of Managing Superstars
Management Challenge #17: When There Is a Superstar You Need to Keep Engaged
Management Challenge #18: When You Have a Superstar You Really Want to Retain
Management Challenge #19: When You Have a Superstar You Are Going to Lose For Sure: How to Lose That Superstar Very Well
Management Challenge #20: When You Need to Move a Superstar to the Next Level to Develop as a New Leader
Chapter Seven: The Challenges of Managing Despite Forces Outside Your Control
Management Challenge #21: When Managing in an Environment of Constant Change and Uncertainty
Management Challenge #22: When Managing Under Resource Constraints
Management Challenge #23: When Managing Through Interdependency
Management Challenge #24: When Managing Around Logistical Hurdles
Management Challenge #25: When Managing Across Differences in Language and Culture
Chapter Eight: The Challenges of Management Renewal
Management Challenge #26: When You Need to Renew Your Management Relationship with a Disengaged Employee
Management Challenge #27: When You Need to Renew Your Own Commitment to Being a Strong, Highly Engaged Manager
Seven Ways to Prepare Before You Reboot Your Management Style
Epilogue
Acknowledgments
About the Author
More from Wiley
Index
End User License Agreement
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