Don’t Panic

The first thing I want to say—notice the large, friendly letters—is that if something appears to be wonky, you shouldn’t freak out. I know a number of the folks who work for AgileBits, and I’d interacted with them numerous times as a customer before I started writing about their software. I’m here to tell you, they pay attention to customers.

If you have a problem that isn’t solved in this chapter, and for which you can’t find a solution on the 1Password support site—and especially if you’re on the verge of panicking—feel free to contact the AgileBits support department. A real live human being will read your message, take it seriously, and recommend steps to solve your problem.

If your query is less pressing, you may first want to peruse the AgileBits Support Forum, where thousands of 1Password users hang out and try to help each other with questions and problems—and yes, the AgileBits support staff hangs out there too!

Troubleshoot Common Mac Problems

A few other issues pertaining to the Mac version of 1Password appear to be FAQs, so let me address them here:

• Launcher utilities unable to see 1Password bookmarks: Make sure you have the latest version of your launcher utility (such as Alfred, LaunchBar, or Quicksilver). Then go to 1Password > Preferences > Advanced, and select Enable 3rd Party App Integrations. Flip back to Launcher Utilities for more details.

• Clipboard utilities behaving incorrectly: Read Clipboard Managers for a discussion of this problem.

• Browser extensions flaking out: If 1Password’s browser extensions start acting erratically for any reason, open the main 1Password app and choose Help > Troubleshooting > Restart 1Password Extension Helper to restart this background process. That usually fixes the problem.

If you’re having another sort of problem, you can search for answers in the 1Password knowledge base; choose Help > Get Help.

One final troubleshooting tip: AgileBits has a standalone Mac diagnostic app called 1Password Troubleshooting. It can generate an extensive report about your computer that will help AgileBits techs solve your problems, and it includes a few maintenance functions. To read about and download this app, choose Help > Troubleshooting > Troubleshooting Utility.