Although I’ve found 1Password to be extremely reliable in the years I’ve used it, occasionally things go wrong. So, I want to close the book with a few brief pieces of advice about solving problems in 1Password.
The first thing I want to say—notice the large, friendly letters—is that if something appears to be wonky, you shouldn’t freak out. I know a number of the folks who work for AgileBits, and I’d interacted with them numerous times as a customer before I started writing about their software. I’m here to tell you, they pay attention to customers.
If you have a problem that isn’t solved in this chapter, and for which you can’t find a solution on the 1Password support site—and especially if you’re on the verge of panicking—feel free to contact the AgileBits support department. A real live human being will read your message, take it seriously, and recommend steps to solve your problem.
If your query is less pressing, you may first want to peruse the AgileBits Support Forum, where thousands of 1Password users hang out and try to help each other with questions and problems—and yes, the AgileBits support staff hangs out there too!
A few other issues pertaining to the Mac version of 1Password appear to be FAQs, so let me address them here:
If you’re having another sort of problem, you can search for answers in the 1Password knowledge base; choose Help > Frequently Asked Questions.
One final troubleshooting tip: AgileBits has a standalone Mac diagnostic app called 1Password Troubleshooting. It can generate an extensive report about your computer that will help AgileBits techs solve your problems, and it includes a few maintenance functions. To read about and download this app, choose Help > Troubleshooting > Troubleshooting Utility.