Chapter 6

Dealing with Adversity and Setbacks

IN THIS CHAPTER

Bullet Embracing what you can learn from failure

Bullet Staying persistent in tough times

Bullet Developing a positive attitude

In order for us to win in life, we must push through the adversity we face. Without facing it, we are poorly prepared for winning. The truth is, most of us don’t welcome adversity like a long-lost friend. We don’t embrace with passion the pain and setbacks that occur. Without a healthy relationship and desire for adversity to happen, we are not prepared to seize opportunity when it presents itself in the present or future. No one has ever achieved a high level of success without overcoming setbacks, failures, and adversity.

Alfred Russell Wallace was a famous botanist of the late 1800s. One day, Dr. Wallace was observing an Emperor butterfly struggling through the life-and-death adversity of escaping its cocoon. He wondered if he assisted the butterfly in its exit, what effect that would have on the butterfly. With a knife, Dr. Wallace made an incision the length of the cocoon that allowed the butterfly to exit the cocoon with ease. The butterfly emerged, spread its wings, and died. The butterfly did not have to encounter adversity in struggling to exit the cocoon. Through the struggle, the butterfly would have grown in strength. Since it failed to struggle and grow, it did not have the strength necessary to survive.

We often try to make similar incisions in our challenges and take the easy route. But when taking the quick exit, we fail to acquire the strength to compete. We often take the easy route to improve our skills. Many of us never really work to achieve mastery in the key areas of life. These skills are key tools that can be very useful to our career, family relationships, wealth, health and prosperity. Highly successful athletes don’t win because of better equipment; they win by facing adversity to gain strength and skill. They win through preparation. It’s the mental preparation, winning mindset, strategy, and skill that set them apart.

Remember Strength comes from struggle, not from taking the path of least resistance. Adversity is not just a lesson for the next time in front of us. Adversity will be the greatest teacher we will ever have in life.

We all have areas where we fall short. We all fail at times. Abraham Lincoln said, “My great concern is not whether you have failed, but whether you are content with your failure.” This chapter will help you learn from your failures and turn them into success. You will discover how to remove doubt, fear, and indecision from your life, and you will fire up your perseverance to power your quest for success.

You Will Learn More from Your Failures than Success

We all need to reprogram our minds and understand that failure only happens when we stop striving, trying, or progressing. For me personally, it took me over 30 years of my life to grasp that belief. For a long time, I didn’t have a refined enough philosophy of life to accept that making errors, mistakes, and not accomplishing goals within specific timeframes was not failure. Instead, it was learning, advancing, discovering, and growing. It was a natural process to self-improvement and success. The challenges we face are merely learning experiences to prepare us for a better future.

I learned that failure is not doing; it’s not taking action. It’s staying down after you have been knocked down by life. The greatest achievers are not the people with the fewest errors, or what the world would call failures. The greatest achievers are less affected by failure. They don’t fear failure. They embrace it. They even go boldly after it, speeding up the process.

Don't be paralyzed by fear of failure

The vast majority of people in life play defense against failure. We become defensive, trying to avoid “the mistake.” You never win consistently or accomplish great objectives in life by playing defensive or being fearful. Fear, when connected with a potential negative outcome, saps the willingness to try in most people. The fear takes over the six inches between our left and right ears. If we focus on it, then it consumes our thoughts. When it consumes our thoughts, it controls our actions. When fear of failure takes hold, it leads to other challenges.

Timidity

Successful people are bold. Being bold does not mean being reckless or foolhardy. Being bold means you have gathered reasonable information about taking an action that is needed. You understand that you are correct in taking your thought-out course of action. You then resolve to implement the evaluated action and do so until you reach a favorable conclusion.

Being timid is being overly cautious. Being timid means that you are unwilling to advocate for yourself, your conclusions, or your recommendations. In a sales career, it’s not asking the prospect to take action to use your product or services. I love the title of a classic book on sales by Judge Ziglar, the younger brother of Zig Ziglar, Timid Salespeople Have Skinny Kids. Being timid is not a virtue in sales or in life.

Indecision

A close cousin of timidity is indecision and the need for ever-expanding amounts of data and information. Some people want to secure 100-percent certainty before they act. They do this to avoid errors. I am not advocating being reckless, but if you reach 80-percent certainty in a decision, you have enough probability for the outcome to be favorable, and successful, a large amount of the time.

Think about it: The amount of time and resources to secure the extra 20 percent to reach 100 percent, which can be stated as guaranteed success, is likely more than what you expended to secure the first 80 percent. In that quest for the remaining 20 percent, you're going to miss out on the opportunity that you've been evaluating. Indecision is a thief that steals your chance for success.

Doubt

Being successful requires self-confidence. At times, you have to act and push your doubt aside. The most harmful doubt is self-doubt. We need to be constantly replaying the victories we have created, both large and small. As Yogi Berra is famous for saying, “It’s not over until it’s over.” If we have self-doubt, we have declared it over before it’s over, or worse yet, before we even begin. You must believe in yourself. Robert Schuller, the famous preacher, said, “If it’s to be, it’s up to me.” Requiring a mandatory belief in yourself leads to success.

I have never allowed my kids, Wesley and Annabelle, to use the word “can’t.” If they say they can’t do something, I quickly correct them and express that isn’t a word we use in the Zeller family. I don’t want “can’t” to enter their minds, or more importantly their subconscious minds. That's because your subconscious mind believes everything you place in it. It doesn’t evaluate for truth the statements, thoughts, or ideas entering it. Your self-consciousness believes all of it as truthful. It then works even while you sleep to figure out how to go about accomplishing what it believes to be true. Who wouldn’t want to hit the on switch to such a wonderful success tool?

Anecdote For more than 34 years, I have replayed a successful life experience that almost everyone watching it unfold highly doubted would go my way. I was 22 years old playing in the semifinal match of the Seattle Open, a professional racquetball tournament. My opponent, a young, up-and-coming player from the area, was giving me a tough match. We had split the first two games. I was down 10-0 in the tie-breaking game to 11, which means I was one point away from being eliminated. If you asked anyone of the hundreds of people watching the match, I had no shot at winning. If there was betting, no bookmaker could have enticed anyone to bet with any favorable odds.

I took a timeout to clear my head, create some space, and to make my opponent wait for his chance to close me out at 11–0. I can honestly say I didn’t have doubt; I was confident that I would win. I knew I was not going to get all the points back or pull even in one big, final swoop. I also realized that I had to focus on each point. I knew that if I could get to 8 points, the pressure would be completely shifted from me to my opponent. If I could get to 9–10, he would likely crack under the pressure of blowing such a large lead. I remember making the decision to act as if I had nothing to lose … because I didn’t. Sometimes that is the best mindset when faced with a difficult task with long odds of success. When your back is against the wall, acting as if you have nothing to lose frees you up to just go for it.

As we played along, I got to 10–3 in one service side. Then I managed to get to 10–6 and then 10–8. At that point, my confidence was sky high and his was slipping. We then were knotted at 10–10, having numerous side outs back and forth. Finely, after five side outs, I hit the game-winning shot. The feeling of accomplishment was the most overwhelming I had ever experienced in my life. Even as I write this 34 years later, I can still vividly feel the emotions of overcoming long odds of success, the exhilaration of proving the gawkers and bystanders wrong. Beating the hometown Seattle wonder-kid 34 years later is still sweet.

I have used that event in my life to drive out doubt countless times. It’s one of my go-to success stories that I replay in tough situations. I have had many successes since then, even recent ones. But this one continues to serve me well.

Tip We all need stories of our success that we can draw on to drive out doubt. What are yours? We all have them, both large and small. They need to be used and recalled to drive performance higher.

Worry

The enemy of joy, happiness, and even success is worry. Most of us worry about things that are highly unlikely to happen. The act of worrying wastes energy and emotion. It robs you of passion and enthusiasm for positive pursuits and results. We can’t let worry run free and unfiltered. It needs to be controlled and pushed into a corner to take up as little space as possible.

There are legitimate things to worry about. Your child is out late at night and was supposed to be home hours ago. That is a legitimate concern. My response to worry is prayer. Prayer acknowledges in that situation my lack of control and acknowledges God’s ability to protect my child from situations. Prayer acknowledges my smallness and God’s largeness to create outcomes as to His choosing. It lowers my ego to its rightful position.

Get your ego out of the way

Most successful people have a healthy ego. There is a fine line between an over-developed ego and self-confidence. You have to be confident in yourself and be a cheerleader for yourself. To be successful, we also need to remain balanced in our evaluation of our strengths, weaknesses, errors, and mistakes. But if we take it too far, when our ego is outsized, we try to find fault in others, in our work, and in our personal life. For example, we look to place the blame of a failed relationship on our spouse or significant other if our ego is unable to be objective. And everyone knows that in all failed relationships, there is more than one person responsible. The out-of-touch ego wants to protect itself from the real truth.

Because I have been in sales for more than 30 years, I see salespeople with high egos blame “the leads” or prospects for low sales numbers. It’s a personal defense mechanism to not have to look at the more common problems that are staring back at us in the mirror. These problems include lack of sales calls and contacts as well as poor quality of presentation. In short, what matters is what salespeople say when talking to a prospect and how many calls or conversations they have consistently. Having an inflated ego removes one of the most powerful motivators for change and protection from future repeated failure: disgust.

You might be thinking that disgust is a negative emotion, and that is true, but it can be used well to create behavioral change. Negative emotions like disgust can drive us to make changes that will allow for greater success.

You might feel disgust when you look in the mirror and see an extra 20 pounds of fat that you know shouldn't be there if not for your poor diet and fitness habits. You can turn that disgust into “I am going to do whatever it takes to change this body, and I'm starting right now.”

Saying “I’ve had it” is a powerful moment that guides you to success. When you have that moment of disgust, it moves your ego out of the way. You can have this experience in any area of life: health, wealth, career, relationships. It breaks through the fake reality we might be fooling ourselves with. It can be a life-changing moment when we say, “Enough is enough!”

Think of failure as merely an event

Failure is really a moment in time. It’s a snapshot of what happened at one time. It’s not a marker of what will happen in the future. Because we experienced failure, it’s not fatal or final. Countless people have lost it all financially and rebuilt from zero to astounding wealth. We all make errors and mistakes. What happens in life happens to all of us. We have to treat our setbacks as such.

Victor Frankel, Nazi concentration camp survivor and author of the landmark book, Man’s Search for Meaning, said, “It’s not what happens to me that matters, but what happens in me.” He experienced firsthand one of the most horrifying events in modern history. But he understood that his inner thoughts could not be controlled by the Nazis. His exterior circumstances were an event of the present rather than his future. He could not control the events in his life, but he would control his reaction. He could control his mind and his thoughts. Don’t let failure or a negative event in your life control your mind. Don’t let it control how you think about yourself, your opportunities.

The Power of Persistence

Part of being successful in any area of your life can be boiled down to simply holding on a little longer. The ability persevere frequently creates a winning outcome. For the parent whose child has lost his or her way, the continuation of loving support, prayer, and patience can be rewarded with that child coming back home. The truth is, when we're tackling tough situations, we never know when we are going to have a breakthrough. It might feel like we are miles away from achieving our goal. But in many cases, if we had known how close we were, we could have persevered a little longer.

Anecdote Let me share this story with you. Florence Chadwick wanted to be the first woman to swim the English Channel. For years she trained herself to keep going long after her body needed rest. When the big day arrived to challenge the channel, things went well until she neared the coast of England, where heavy fog, cold, and rough waters impeded her progress. Not realizing she was within a few hundred yards of the shore, she became completely exhausted and quit swimming. Think about it: She quit a few hundred yards from her goal after swimming miles! She was heartbroken when she found out how close she was. She was quoted by reporters as saying, “I’m not offering excuses, but I think I would have made it if I would have been able to see my goal.”

She tried again after she developed a mental image of England and the coastline. She memorized every feature of the distant landscape and held it firmly and clearly in her mind. When she made another attempt, she was again hindered by fog, frigid water, and turbulent seas, but this time she accomplished her objective. And the reason she reached her goal was because she never lost sight of it. It was in her mind’s eye the whole way across.

Remember Amazing things can and do happen when we keep our objective in sight. Don’t lose sight of yours.

Facing discouragement in life

We are faced with a lot of opposite extremes in life. We all understand the opposites of light and darkness, success and failure, joy and sorrow. We wouldn’t know how good joy feels without the opposite emotion of sorrow. There wouldn't be winning if there also wasn’t losing. We will all encounter discouraging situations in our careers, our relationships, our parenting, and our finances. But these are obstacles we must all overcome.

We also could not feel the encouragement that comes from being persistent without experiencing discouragement at times. We often feel discouraged when we miss an opportunity. We look back and say, “If only,” and that feeling is part of any life. “If only I had paid more attention to my kids when they were younger,” we state. “If only we had bought investment real estate between 2009 and 2012.” If we are honest with ourselves, we can all look back and feel discouraged at the decisions we should have made.

Tip The key is to use discouragement to motivate change. Take responsibility for the missed opportunity and resolve to not miss it the next time it comes around. It’s the next opportunity that now matters, not the one you just missed.

Connecting patience with success

We want it all yesterday. I can include myself in that group as well. If patience is a virtue, I am not very virtuous. I am certainly more patient as I have aged, but not by much. Success is progressing to your stated objectives, not just arriving at the finish line of those objectives. We need to give ourselves time for the achievement part of success to grow and blossom. Ultimately, there are no unrealistic goals but merely unrealistic timelines that need patience to come to fruition.

We are all dealing with multiple learning curves in our lives and in the pursuit of success. You can see what I mean by a learning curve in Figure 6-1. In observation and evaluation, we have to ask ourselves this question: “Where am I on the learning curve now?” Sometimes pinpointing an exact location is tricky for most of us. If we knew exactly where we are, then it becomes easier to be patient and persevere the upward climb. I know that evaluating where I am on the learning curve has developed more patience in me.

Bell curve chart depicting the learning curve with Return on the horizontal axis and Effort on the vertical axis.

FIGURE 6-1: On the learning curve, things get harder before they eventually get easier.

We need to guard against having too many learning curves going at once. That can lead to overcommitting and overexposure to the steepest part of the curve in multiple pursuits, and then you'll be faced with frustration, discouragement, and a lack of patience. It’s easier to have patience when you are confident of the outcome. That’s why patience connects to self-confidence and self-esteem.

Remember The primary rule of the learning curve is “Everything is hard before it becomes easy.”

Anecdote The amount of effort we must put forth to climb the learning curve is substantial. When my daughter, Annabelle, was 13 months old, she was trying to walk, and the effort she was putting out was impressive. Her return had been limited to bonks on the head, plops on her rear end, and a few shuffles with her feet by hanging onto anything she could get her hands on to maintain her balance. That's when she was at the steepest part of the learning curve, and I could see the frustration in her face. The lack of success in walking like her 4-year-old brother, Wesley, affected her attitude once in a while. She was committed to overcoming this challenge of life. In a few short months, she was over the steepest part of the curve where the effort dropped and the return was constant and had improved. It just took her time, like for all of us.

When we are not patient in our approach to success, when we lose sight of where we are in the learning curve, we can leap prematurely to another strategy that we feel holds better promise. We don’t work through the learning curve long enough to fully understand and test our progress and results. We leap to someone’s better mousetrap or the latest and greatest strategy for success, wealth, happiness, and prosperity. Because of the advent of social media, our Facebook, Twitter, and Instagram accounts are inundated with new, latest, greatest ways to lose weight and get rich quick. It’s easy to get sucked in because we are climbing to success straight up the face of the learning curve. It feels like no progress is being made, but it is.

I personally filter the pursuit of success through traditional, historic strategies and principles. Whether that’s my age, era, or because I have seen too many late-night infomercials, the success principles that have stood the test of time for thousands of years of recorded history appeal to me. King Solomon is arguably the wisest and wealthiest man to ever walk the earth. According to MarketWatch, King Solomon’s wealth would be more than 2.2 trillion in today’s dollars. Solomon wrote in Ecclesiastes 1:9-10, “What has been will be again, what has been done will be done again; there is nothing new under the sun. Is there anything of which one can say, ‘Look! This is something new'? It was here already, long ago; it was here before our time.”

Solomon knew that success principles can’t be created or exclaimed as new. The right strategies and principles will be standard bearers throughout history. I am creating a different combination of words, phrases, and thoughts to convey them to you in this book. I hope I have done it well so that success is more understandable and readily implementable. My desire is that your results fulfill the goals you have set for your life. That’s the greatest reward of life. The foundations of what I write about have not changed from Biblical times. They will work for you today, as they did for Solomon, even in today’s technology enabled world.

Knowing the ratios to any successful endeavor

We need to expect setbacks and changes to come in life. When we attempt the grand adventures of developing new skills and new strategies, the only thing that is constant in life is change (and the love of a dog), and that's true whether you decide on the change cogently through research and reflection, or a change is thrust upon you suddenly by outside forces. In either case, preparation and resiliency are required. And you also need to know how to quickly evaluate the success ratios.

Anecdote Let me give you an illustration. My father, at 65 years of age, knew something was not right with him. He was reasonably healthy, playing golf and tennis a few times a week. He just didn’t feel right. After months of prodding from my mother, he had tests for his heart. They found he had four heavily blocked coronary arteries. He was faced with a big decision about the odds or ratios of success. He could do angioplasty procedures on the four arteries and avoid the open-heart surgery that was a far more difficult and invasive procedure with a long recovery time. The angioplasty could work well, but he might need further procedures to keep the arteries fully open. It would require monitoring and review.

The open-heart bypass surgery would be riskier and longer, and it would require a more painful recovery. Done well, in a few months, he could resume his normal activities. And with diet change and cholesterol-lowering medicine, he would be better than before. Each had ratios of success and failure. Each had an influence on present and future lifestyle. Because he is a “do it once so you don’t have to do it again or worry about it in the future” type of guy, he chose to have the open-heart bypass procedure. The recovery was challenging and painstaking, as he expected. More than 20 years later, he is still going strong at age 87. He has lived 20-plus years with the benefits of making the right decision. He also stuck to a healthy diet and increased exercise to drive his odds of health success even higher.

Being able to evaluate the ratios to create success is an ability one needs to acquire. You might ask yourself a few key questions:

  • What are the odds, on a scale of 1–10, of this goal or objective being achieved?
  • What can I do specifically to increase the odds?

The leverage points to know the ratios of success are knowledge, skill, attitude, activities, people to help, capital, and increased time.

When you want to increase the success ratios, the changes required to increase the odds will come from the first four about 90 percent of the time. It will come from acquiring new knowledge that you are lacking, learning new specific skills, changing your attitude to be more positive, or increasing your volume or consistency of activities.

In my experience as an observer in my life and having a front-row seat in coaching tens of thousands of people over 20 years, changing and improving consistency in our activities is the leading way to alter the ratios of success in our favor. If you want to lose weight, it’s the activity of eating less and moving your body more. In creating wealth, it’s the activity of putting a portion of your earnings aside. If it’s relationships, it’s the activity of spending more time doing what the other people want to do that speaks love to them.

In your business, it’s still activities in making more sales calls or increasing the frequency of your marketing and lead generation. This is especially true in economic or marketplace changes. Because a slower economy creates its own new success ratios, lowering the odds, it requires more activity inputs to create even the same output of sales and revenue as before.

Protecting Your Attitude

According to Zig Ziglar, “Your attitude in life will determine your altitude in life.” There is little doubt that Zig was correct in this statement. When adversity strikes, we must prevent our attitude from moving to the negative. Even the age-old thought of “Why me?” is basically a step toward the negative side. Using a negative emotion like disgust, which I mention earlier, to fire you up is not the same as having a negative attitude. A negative attitude lingers and hangs over you, reducing your expectation of being successful. Using a negative emotion lights the fire of resolve to change and achieve.

A positive attitude is a decision that needs to be protected. Our positive attitude is connected to our gratitude — how grateful we are for our lives, the people in our lives, our faith, and success. Maintaining a sense of gratitude is the best strategy to keeping a positive attitude.

The second best strategy is through action or activities. The vast majority of people say, “If my attitude were better, I would do ____.” They have the belief that attitude controls action. For most people, that would be correct, but not for high achievers. The very successful are actually the opposite: Doing the activities or changes, which are needed or which lead to success, fuels their attitude to be positive. This small shift in your mind to take action, even when you don’t feel like it, leads to greater self-discipline, self-confidence, and self-worth.

The following table illustrates the relationship between attitude and action:

Attitude Influences Activity

Activities Influence Attitude

If I only felt better, I would …

I’m going to the gym even though I don’t feel like it.

If I felt more motivated, I would …

I’m going to save this money even though I would rather spend it.

Remember The thoughts of “if only” versus “I’m going to anyway” create very different results in your attitude and success.

Maintaining your optimism

Being positive and optimistic at its core is a decision, and it’s one that you make each day when you wake up. The difference in your success that day, as well as for your whole life, will be dramatically different due to that one decision each day. If you have a specific aim or series of goals you are trying to achieve, it becomes easier to hold onto an optimistic view. You have likely been able to check off a few of those goals as accomplished. The checking off of your goal, or creating a dramatic completion moment, engrains it into your mind, setting it apart and creating memorability and easy recall when needed.

Anecdote I remember being in financial difficulty in my early 20s. I hadn’t found a good career, so I was working low-paying jobs. I borrowed money from a local household finance company at an exorbitant interest rate. It was a few thousand dollars, but after a while, I realized the interest rate, at almost 25 percent, was killing me. I resolved to pay that thing off in the next 8 months. I still remember the exact amount I owed: $1,367.34. When I finally had the money to pay off the loan, I brought it to them in one-dollar bills. I could have done it in pennies, but counting it out would have taken forever. I thought about it for a moment: I wanted the drama that counting out $1,367 and 34 cents in single dollars would create. I wanted this event etched in my mind forever for a couple reasons. First, I never wanted to be back in that position. Second, I wanted evidence that I can do anything that I set my mind to. That achievement fueled my optimism that I can tackle anything life throws at me.

Using positive affirmations

There is so much negative in the world. All you have to do is open up social media, watch cable news, or read the newspaper. The world has an abundance of negative events. Our brains are bombarded with negative. We all consciously need to counteract the negative stimuli we receive.

Using positive affirmations help in that waging battle. Affirmations are positive statements vocalized about positive present and future events. To be most effective, they need to be vocalized out load so that your ears pick them up and transfer them to your brain. By saying the affirmations aloud, they become more than just thoughts that can be easily dismissed. Your auditory receptors transfer them into your subconscious mind as truth. Your subconscious mind, because it believes them as truth, goes to work on creating the solutions and circumstances that are consistent with what you have said to it.

Here are some examples of affirmations:

  • I’m a great problem solver.
  • I am intelligent, and I learn more each day.
  • My value to my company is large, and my pay soon will be.

Some affirmations are said to support your current level of success, skills, and attitude. Some affirmations are future-based to promote your goals:

  • I’m worth one million dollars.
  • I will weigh 125 pounds in six months.
  • I will receive a raise in less than three months.
  • I will earn an A this semester in Algebra.

Tip Craft some affirmations centered around your goals and desires in life. Say them aloud as you are preparing yourself for work this week. Look at yourself in the mirror as you say them. Be authoritative, powerful, and confident in your body language when you say them. Your subconscious mind will help you to create in your life what you affirmed with your voice.

Holding onto your faith

Faith is an important part of moving through setbacks and adversity. A spiritual faith keeps you grounded personally and also gives you a sense of connection to a higher power or God. If you are in an organized community of faith, you are surrounded by people who share your burdens and experience. That community of faith can be an integral part of navigating life challenges.

I receive great comfort knowing that God is walking with me through adversity. I know that I am not alone, and this fact reduces my anxiety during adversity. I can seek His wisdom through prayer and reading the Bible, and that has provided solutions to my challenges in life. It still amazes me that I discover new meaning in chapters and verses of the Bible that I have previously read numerous times. These discoveries are revealed to me in the right moment when I need them most. I have faith because this has happened thousands of times in my lifetime of Christian faith.

Being in a community of faith enables you to connect with people who have experienced similar challenges. You gain practical insight from these people who have walked down the road further than yourself and have experienced similar family, business, health, and financial challenges. Because of the common connection of faith, you see what God is doing in their lives as well.

The intercessionary prayer of the community of faith is powerful and comforting when you are experiencing adversity. God makes a clear promise of that power in the Bible: “For where two or three are gathered together in my name, there am I in the midst of them.” (Matthew 18:20)

I am comforted by that verse knowing that God is among those who pray together. I believe that God will answer our prayers when we gather to pray together, and that deepens my faith. That deepened faith reduces any apprehension I might have when dealing with negative circumstances and setbacks.

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