Home Page Icon
Home Page
Table of Contents for
Shift
Close
Shift
by Richard Lees, Azlan Raj
Shift
COVER
TITLE PAGE
COPYRIGHT
FOREWORD
ACKNOWLEDGMENTS
INTRODUCTION: ROCKING HORSES DON'T BELONG IN BOARDROOMS
Part One: Principal
Part Two: The Crew
Part Three: The Season
CONCLUSION
EPILOGUE
ABOUT THE AUTHORS
INDEX
END USER LICENSE AGREEMENT
Search in book...
Toggle Font Controls
Playlists
Add To
Create new playlist
Name your new playlist
Playlist description (optional)
Cancel
Create playlist
Sign In
Email address
Password
Forgot Password?
Create account
Login
or
Continue with Facebook
Continue with Google
Sign Up
Full Name
Email address
Confirm Email Address
Password
Login
Create account
or
Continue with Facebook
Continue with Google
Prev
Previous Chapter
COVER
Next
Next Chapter
TITLE PAGE
Table of Contents
COVER
TITLE PAGE
COPYRIGHT
FOREWORD
ACKNOWLEDGMENTS
Our adaptive leaders
Our adaptive families
Our adaptive readers
INTRODUCTION: ROCKING HORSES DON'T BELONG IN BOARDROOMS
Charting progress in a modern business world
The race to the top
There are no silver bullets
Uncovering your starting point
Working towards meaningful transformation
Part One: Principal
Chapter 1: The Peppered Moth
The
Bandersnatch
process
Emotional intelligence is more than a process
Principles guide the business
The aim is an adaptive organisation that can transform motion into progress
Progress accelerator
Highlights
Note
Chapter 2: The Chicken KPI
The Healing Pyramid
First things first
Focus on the outcome
Not everything that matters can be measured
Connecting the dots
Measurement as a catalyst for change
Does it make the “car” go faster?
Always ask “Why?”
Customer experience vs revenue
The KPI Tree
Progress accelerator
Highlights
Notes
Chapter 3: The Queen's Gambit
If you're going to do something, do the
right
thing
Focusing on outcomes over outputs
Yesterday's tactics aren't tomorrow's strategy
Not everything is in your control
Immersive versus invisible experiences
“The answer is 42”
Finding clarity through classification
How do classification systems aid decision making?
The Moment Builder
Every sale matters
From automation to augmented intelligence
It's never just one dimension
The Fluid Cube
Highlights
Part Two: The Crew
Chapter 4: Make Every Shot Count
The battlefield of modern business
#1 Think big, start small, scale fast
#2 Don't let perfect be the enemy of good
#3 Make sure you're planting trees
#4 Measure marginal gains
and
losses, or you'll be in hot water
#5 Know what good looks like for you
#6 Make sure you don't just tick the boxes
#7 Make headless design a mindset
#8 Beware of initiative fatigue
#9 Let success breed success
The outcome model
Progress accelerator
Highlights
Notes
Chapter 5: Row the Boat in Time
Culture starts from the top…but lives in the foundations
Align the crew behind your purpose
Freedom in a box
Is your organisation a spider or a starfish?
The value of autonomy
Who's on the bus and where are these people sitting?
Making the most of what you have
Raising and training unicorns
Efficiency: The final piece of the puzzle
Why aren't we moving faster?
Highlights
Notes
Part Three: The Season
Chapter 6: Turn Headwinds into Tailwinds
How high are your walls?
Flicking the switch
Lowering the walls
Finding the balance
The blinking business
Creating an environment where your business can flourish
Finding your starting point
People make the business
Highlights
Note
Chapter 7: It Will Rain on Your Parade
Flexible strategies are a necessity
Not all businesses are created equal
A constant process of evolution
Don't turn the elephant into a rhino
Slipstreaming and overtaking
Creating opportunities in a crisis
Change beyond a crisis
You can't fight modernisation
Economic upheaval: adapt or die
Turning motion into progress
Where do you start?
Escaping the headlights
You don't always need a saviour
What's happening in the consumers' world?
You can't control your customers
Expectations versus reality
Meeting customer needs is your best competitive advantage
Fear versus determination
The game is never over
What about the environment?
Highlights
Notes
Chapter 8: Go for the Albatross
Knowing when to take the risk
Playing for the win, rather than the draw
What's the worst outcome you'll get?
Do you have to go early to land an albatross?
When to go for the albatross
Go for 10× not 10%
Wins aren't always short term
You can't cut corners when you're building foundations
Keep things simple
What does your customer need?
Sometimes you have to strip back to go forwards
Trust yourself, but apply the logic test
Go back to first principles
Highlights
Notes
CONCLUSION
Shift gears to accelerate your progress
Progress accelerator
EPILOGUE
What our adaptive leaders have to say
Put the customer first
Have an aligned purpose with strong values
Balance the C-suite perspective
Pivot from measuring what you can, to measuring what you should
ABOUT THE AUTHORS
INDEX
END USER LICENSE AGREEMENT
List of Illustrations
Introduction
Figure i.1
Figure i.2
Figure i.3
Figure i.4
Figure i.5
Chapter 2
Figure 2.1
Chapter 3
Figure 3.1
Figure 3.2
Figure 3.3
Figure 3.4
Chapter 4
Figure 4.1
Chapter 5
Figure 5.1
Chapter 6
Figure 6.1
Figure 6.2
Chapter 7
Figure 7.1
Chapter 8
Figure 8.1
Figure 8.2
Guide
Cover Page
Table of Contents
Title Page
Copyright
Foreword
Acknowledgments
Introduction: Rocking Horses Don't Belong in Boardrooms
Begin Reading
Conclusion
Epilogue
About the Authors
Index
End User License Agreement
Pages
iii
iv
vii
viii
ix
x
xi
xii
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
103
104
105
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
169
170
171
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
271
272
273
274
275
276
277
279
280
281
282
283
285
286
287
288
289
290
291
292
293
Add Highlight
No Comment
..................Content has been hidden....................
You can't read the all page of ebook, please click
here
login for view all page.
Day Mode
Cloud Mode
Night Mode
Reset