Unit specification

Title:	Providing quality to customers			Univit Ref:	M3.19
Level:	3
Credit value:	2
Learning outcomes		Assessment criteria
The learner will		The learner can (in an organization with which the learner is familiar)
1. Understand quality within an organization		1.1	Explain why quality is important to internal and external customers in the organization
		1.2	Explain what is meant by Total Quality Management
		1.3	Explain the difference between design quality standards and process quality standards
		1.4	Identify one example of the cost of quality in the workplace
2. Know how to deliver quality within an organization
		2.1	Briefly describe the quality system used by the organization
		2.2	Identify two quality standards set for the organization
		2.3	Briefly describe tools used to monitor quality in the workplace
		2.4	Briefly describe records for maintaining quality in the workplace
		2.5	Identify two practical and positive steps to improve quality to meet customer requirements in the workplace

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