Contents

Executive Summary

1.What Is Program Management?

Program Management Industry History and Current State

Program Management Industry Growth

Program Strategy Alignment

Program Management Industry Standardization

Program, Project, and Portfolio Definitions

Why Do Organizations Deploy Programs?

Program Strategy Alignment

Program Benefits Realization

Program Management Performance Domains

Program Life Cycle

2.What Makes a Successful Program Manager?

Organizational Structure Empowers a Program Manager to Lead

Program Manager Role

Program Infrastructure Enables a Program Manager to Lead

Proficiency Framework Makes a Successful Program Manager

Program Leadership Proficiency

Program Operational Management Proficiency

Interpersonal Skills

Comparison of Program, Project, and Portfolio Manager Roles

3.Program Strategy Alignment

Organizational Strategy and Program Alignment

Business Case

Road Map

Environmental Analysis

Phase-Gate Review

4.Program Benefits Realization and Management

Benefits Realization

Business Value

Business Results

Benefits Management

5.Stakeholder Engagement

Stakeholder Identification

Stakeholder Engagement and Conflicting Priorities Management

Stakeholder Engagement Planning

Stakeholder Engagement

Stakeholder Conflicting Priorities Management

6.Program Governance and Team Management

Governance Structure

Governance Roles and Functions

Team Responsibilities

Build, Lead, and Off-Board a Program Team

7.Program Life Cycle Management

Program Life Cycle Phases

Definition Phase

Benefits Delivery Phase

Component Planning and Authorization

Component Oversight and Integration

Component Transition and Closure

Closure Phase

8.Program Management Infrastructure

Program Procurement Planning and Execution

Program Procurement Planning, Administration, and Closure

Infrastructure Overview

System Requirements for Effective Program Execution

Program Definition Phase

Program Benefits Delivery Phase

Program Closure Phase

Program Management Plan

Program Definition Phase

Program Benefits Delivery Phase

Program Closure Phase

Program Monitoring and Periodic Evaluation

Program Definition Phase

Program Benefits Delivery Phase

Program Closure Phase

Program Risk Management

Program Risk Management

Escalation Mechanism

Program Change Control Process

Change Control Process

Quality Control Process

Program Communication

9.Effective Program Management

Mechanisms to Deliver a Program on Time

Mechanisms to Deliver a Program on Budget

Effective Program Resource Management

Resource Forecasting, Estimation, and Actual Tracking

10.Future of Program Management

Program Management Industry Current State

Program Management Industry Future

11.Program Management Community of Practice

Program Management Community of Practice Value

Foundation, Benefits, Structure, and Operational Activities of the Program Management Community of Practice

Foundation

Benefits

Costs

Structure

Operational Activities

12.Glossary

13.References

14.About the Author