- Cover Page
- Title Page
- Copyright Page
- Dedications
- How to Use This Book
- Frequently Asked Questions
- CONTENTS
- Foreword
- Introduction
- PART I: A COMMON FOUNDATION
- CHAPTER 1. Understanding Channels
- CHAPTER 2. Pinning Down Touchpoints
- CHAPTER 3. Exploring Ecosystems
- CHAPTER 4. Orienting Around Journeys
- PART II: INSIGHTS AND POSSIBILITIES
- PART III: VISION AND ACTION
- Index
- Acknowledgments
- About the Authors
ORCHESTRATING EXPERIENCES
COLLABORATIVE DESIGN FOR COMPLEXITY
Chris Risdon
Patrick Quattlebaum
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