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Unit Specification
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Unit Specification
by Institute of Leadership & Institute of Leadership & Management
Managing Performance, 5th Edition
Front Cover
Title Page
Copyright
Contents
Series Preface
Unit Specification
Workbook Introduction
1 ILM Super Series study links
2 Links to ILM qualifications
3 Links to S/NVQs in management
4 Workbook objectives
5 Activity planner
Session A Measuring performance
1 Introduction
2 What is performance measurement?
3 Performance measurement principles
4 A range of performance measures
5 Financial performance measures
6 Non-financial performance measures
7 External comparisons
8 Stakeholders and their objectives
9 Summary
Session B Monitoring and improving performance
1 Introduction
2 Developing performance standards
3 Monitoring performance
4 Improving performance
5 Summary
Session C Making work more rewarding
1 Introduction
2 Taking the skill out of work
3 Reviewing the theory
4 Job enrichment
5 Job rotation and job enlargement
6 Job enrichment in practice
7 Summary
Session D The team leader's role
1 Introduction
2 Needs and your team
3 Motivation and the team
4 Managing performance to meet objectives
5 Job enrichment
6 Job enrichment and the team
7 Summary
Performance Checks
1 Quick quiz
2 Workbook assessment
3 Work-based assignment
Reflect and Review
1 Reflect and review
2 Action plan
3 Extensions
4 Answers to self-assessment questions
5 Answers to activities
6 Answers to the quick quiz
7 Certificate
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Workbook Introduction
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