Endnotes

Chapter 1

1. Fortune Magazine, Fortune 500 Database, 1955–2004. Available online at http://www.fortune.com/fortune/500archive.

2. Forbes Magazine, Business Lists. Online at http://www.forbes.com/lists/.

3. Coyle, Diane. Working Paper, Institute of Political and Economic Governance, University of Manchester, December 2003. Online at http://www.ipeg.org.uk/.

4. "New NAM Poll Shows That Despite Tech Advances, Most Manufacturers Still Not Using E-Commerce," Rob Schwarzwalder and Jo-Anne Prokopowicz, included in a press release by National Association of Manufacturers, February 22, 2000.

5. Amazon Corporation, Annual Report, 2002.

6. Stundza, Tom. "Steel Pricing Stinks!," Purchasing Magazine, 1 May, 2003.

7. Lieber, Ron. P&G's Not So Secret Agent, Fast Company, July 2001.

Chapter 2

1. Herrick, Thaddeus, "Plastic Bag Fight Pits U.S. Makers v. U.S. Importers," Wall Street Journal, October 10, 2003.

2. A Guide to Collaboration, Demand Solutions, online at www.demandsolutions.com.

3. Buzek, Greg, "The Value of Information," for Retail.com, October 23, 2000.

4. "E-Biz Strikes Again!," BusinessWeek, May 10, 2004.

5. Bylinsky, Gene, "Heroes of Manufacturing," Fortune Magazine, March 3, 2003.

Chapter 3

1. The discussion of the mortgage industry in this section draws on work by Professor Lynne Markus, summarized in a conference presentation, "The Ambient Industry: IT-Enabled Transformation in the U.S. Home Mortgage Market," April 2004.

2. Bryce, Robert, Freddie, Fannie Agree to XML Standard, eWeek, June 18, 2001.

3. You can learn more about Desktop Originator online: https://desktoporiginator.fanniemae.com/.

4. Palmeri, Christopher, "Mortage Slump? Bring It On," BusinessWeek, December 15, 2003.

5. Hagel, John, Loosening Up: How Process Networks Unlock the Power of Specialization, McKinsey & Company, September 2002.

6. Hagel, John, Leveraging Growth, Harvard Business Review, 2002.

7. "Supply Chain Management: How Li & Fung Adds Value," business case study online at http://bctim.wustl.edu/caseStudies/solutiacase.pdf.

8. "Supply Chain Management," ibid.

Chapter 4

1. Keen, Peter, A Recipe for Business Process Management, February 2003, online at www.peterkeen.com.

2. "GE Chief Defends Outsourcing, Pension Benefits," San Francisco Chronicle, April 28, 2004.

3. IBM Corporation, Annual Report, 2004.

4. IBM Business Leadership Forum, 2003.

5. IBM Business Leadership Forum, 2003.

6. IBM Business Leadership Forum, 2003.

7. IBM Business Leadership Forum, 2003.

8. Collins, James and Porras, Jerry, Built to Last, Harper-Collins, 1999.

9. Procter & Gamble Corporation, Annual Report, 2001.

10. "P&G CEO Quits Amid Woes," Money Magazine, June 8, 2000.

11. "A Catalyst and Encourager of Change," BusinessWeek, July 7, 2003.

12. Ibid.

13. Atlanta Business Journal, January 1998.

14. BusinessWeek, ibid.

15. "Pushing Pills: Marketing Drugs to Doctors Is Turning into a Tricky Business," The Economist, February 13, 2003.

16. Online at www.innocentive.com.

17. Swiss Re Corporation, Annual Report, 1997.

18. CSC Annual Report, 2001.

19. Ibid.

Chapter 5

1. Cemex Corporation, Annual Report, 2004. Available online at www.cemex.com.

2. Productivity and Costs, First Quarter 2005, Revised, Bureau of Labor Statistics, www.bls.gov.

3. Cemex Corporation, Annual Report, 1999, Letter to Stockholders.

4. Cemex Corporation, Annual Report, 2003, Letter to Stockholders.

5. Zambrano, Lorenzo, Remarks, Deutsche Bank Global Construction Conference, Lyon, France, November 5, 2003.

6. "Detroit Pulls Out All the Stops in 2004 with Record 48 New or Redesigned Launches," Automotive Digest, February 9, 2004.

7. Brown, Stuart, "Toyota's Global Body Shop," Fortune, February 9, 2004.

8. Brown, Stuart, ibid.

9. Schifrin, Matthew, "B2B's Back—Bigger, Better and More Focused," Forbes, October 4, 2004.

10. "Circuit City's Fix-It Time," BusinessWeek, January 20, 2005.

11. Pilcher, James, UPS Poised to Set Record Thanks to Online Shoppers, Associated Press wire story, December 18, 1999.

12. Benjamin, Matthew, "Out of the Box," U.S. News and World Report, January 26, 2004.

13. UPS Worldwide Logistics 'Tunes Up' Fender Guitar's European Supply Chain, UPS Logistics Group News Release, May 27, 1999.

14. Mortgage Bankers Association, research report. Online at www.mbaa.org.

15. Weintraub, Arlene, "How eToys Could Have Made It," BusinessWeek, February 9, 2001.

16. "Look Who's Building Bimmers," BusinessWeek, December 1, 2003.

17. BusinessWeek, ibid.

18. IBM RFID Solution for the Midmarket, IBM Corporation web site. Online at www.ibm.com.

19. IBM Business Leadership Forum, 2003.

20. IBM Business Leadership Forum, 2003.

21. IBM Business Leadership Forum, 2003.

Chapter 6

1. The Power of Synchronization: The Case of TAL Apparel Group, Deloitte Research Case Study, May 2005.

2. TAL Apparel, Hong Kong General Chamber of Commerce Member Profile. Online at www.chamber.org.hk.

3. "Hip H&M," BusinessWeek, November 11, 2002.

4. Kahn, Gabriel, "Made to Measure: Invisible Supplier Has Penney's Shirts All Buttoned Up," The Wall Street Journal, September 11, 2003.

5. Kahn, Gabriel, ibid.

6. Kahn, Gabriel, ibid.

7. "P&G: New and Improved," BusinessWeek, July 7, 2003.

8. Walton, Sam, Made in America, Doubleday, 1992.

9. First Data Corporation, Annual Report, 2002.

10. Scott Anthony and Clayton Christensen, "Do You Know What You Do Best," The Economist, December, 2003.

11. Amazon Corporation, Annual Report, 1999.

12. Amazon Corporation, Annual Report, 2000.

13. Amazon Corporation, Annual Report, 2001.

14. Hof, Robert D., "Reprogramming Amazon," BusinessWeek, December 22, 2003.

15. Southwest Airlines, Corporate History. Online at www.southwest.com.

Chapter 7

1. Drucker, Peter, The Need for Profit Planning, Three Sigma. http://www.threesigma.com/profit_planning.htm.

2. General, Selling, and Administration expenses.

3. Sources for Our Table: Dell Corporation Annual Report, 2003 and Hewlett-Packard Corporation Annual Report, 2003.

4. Joan Magretta, "The Power of Virtual Integration: An Interview with Dell Computer's Michael Dell," Harvard Business Review, March–April 1998.

5. Yahoo! Corporation, Annual Report, 2003.

6. Joachim, David, Secrets of the e-Commerce Elite, B to B, February, 2002.

7. Pelline, Jeff, Booksellers Slash Bestsellers, News.Com, May 17, 1999.

8. Shim, Richard, Dell Cuts Prices Across Range of Products, News.com, August 20, 2003.

9. Charles Haddad, "FedEx Gaining on the Ground," BusinessWeek, December 16, 2002.

10. Woody Baird, FedEx Reports 41 Percent Earnings Gain, AP Newswire story, March 17, 2004.

11. Charles Haddad, ibid.

Chapter 8

1. Tichy, Noel, The Leadership Engine, HarperBusiness, August 2002.

2. "Leading Change When Business Is Good," Harvard Business Review, December 2004.

3. Welch, Jack and Byrne, John, Jack: Straight from the Gut, Warner Business, 2003.

4. "A Catalyst and Encourager of Change," Business Week, July 7, 2003.

5. Business Week, ibid.

6. Levinson, Meridith, Yet Another Interview with Jeff Bezos, Darwin, October 2002.

7. Amazon Corporation Annual Report, 1999.

8. Kotter, J.P., "What Leaders Really Do," Harvard Business Review on Leadership, Harvard Business School Publishing, 1998.

Chapter 9

1. General Electric Corporation, Annual Report 2001.

2. "Made in America," Forbes, April 12, 2004.

Chapter 10

1. Carr, Nicholas, "IT Doesn't Matter," Harvard Business Review, May 2003.

2. Dortch, Michael, "Toward the Elastic Enterprise," CIO, August 6, 2003.

3. FedEx: Raising the Bar on Customer Satisfaction, CapGemini, 2003. Online at web.capgemini.com.

4. Neville, Jeff, Personal Interview, March 2005.

Chapter 11

1. Florida, Richard, The Rise of the Creative Class, Perseus Books, 2002.

2. Florida, Richard, ibid.

3. Vaknin, Sam, "The Real Threats to the Economy of the USA," Global Politician, April 26, 2005.

4. What Accounts for the Decline in Manufacturing Employment?, U.S. Congressional Budget Office Issue Summary, February 18, 2004.

5. Hilsenrath, Jon and Buckman, Rebecca, "Factory Employment Is Falling Worldwide," Wall Street Journal, October 20, 2003.

6. Briefing Room: Farm Labor, U.S. Department of Agriculture Economic Research Service, online at www.ers.usda.gov.

7. Mapping America's Entrepreneurial Landscape, National Commission on Entrepreneurship, 2001.

8. "Don't Laugh at Gilded Butterflies," The Economist, April 24, 2004.

9. Kirkpatrick, David, "Big League R&D Gets Its Own eBay," Fortune Magazine, May 3, 2004.

10. Florida, Richard, ibid.

11. Majchrzak, Ann, Malhotra, Arvind, Stamps, Jeffrey, and Lipnack, Jessica, "Can Absence Make a Team Grow Strong?," Harvard Business Review, May 2004.