Acknowledgments

I'd like to thank my family, friends, and colleagues who provided assistance, encouragement, and wisdom at all stages of this journey. I'd also like to thank all the customers I've spoken to who helped me shape and validate the ideas herein. Special thanks to Mike Zisman, Don Schulman, Peter G.W. Keen, and Ron Williams for their insight, advice, and counsel.

Thanks to Nick Donofrio and Irving Wladawsky Berger for their support and guidance, and to Janet Raimondo, Marian Underweiser, Amy Thrasher, Jeff Pepper, and Bernard Goodwin for lending their expertise. Finally, special thanks goes to Greg Golden, whose dedication ensured that this book happened.