Contents

Chapter summaries

Introduction

1 All change

The universal truth of change

Going, going . . .

Advertising change

Technological change: cognitive agility

Organisational change: interpersonal effectiveness

Macro-economic and political change: quick and critical reasoning

Globalisation 2.0: cross-cultural fluency

Global nomads

Fast globalisation

The answer is leadership

The courage of leaders

Resources

2 Knowing when the winds are coming

Cash up-front

Forearmed is forewarned

Horizon scanning

Healthy futures

True north

Customer radar

Resources

3 All hands on deck

The art of letter writing

Elevator pitch

Habit forming

Communicating in turbulent times

Resources

4 Navigating a new route

Crisis and opportunity

Think and act

Hard and soft

IQ and EQ

Today and tomorrow

Common sense and complexity

Humility and strength

Resources

5 Mastering mutinies

Horses for courses

People first

Follow folly

Strike quickly

Rose on retail

Tone setting

Beyond mutinies

Resources

6 Learning to tack

Nimble giants

Corporate boating

Old dog, new tricks

The agile Infosys

The organism

Best foot forward

Fast first

Taking control

Willingness to learn

One and all

Resources

7 Living with turbulence

Giving it all

It’s not life or death . . . usually

The glass is half full . . . always

Personal development

Looking after yourself

Balancing acts

The roads travelled

Making space

Loyal supporters

Close at hand

The perfect chair

Feeling good, doing good, having fun

Resources

8 The leading turbulent times checklist

Passion

People skills

Long-term vision

Index

Acknowledgements