Contents
CHAPTER 1
Leadership Is a Relationship
THE FIVE PRACTICES OF EXEMPLARY LEADERSHIP
THE OTHER SIDE OF THE LEADERSHIP STORY
What People Look For in Their Leaders
CREDIBILITY IS THE FOUNDATION OF LEADERSHIP
Build and Affirm Shared Values
Turn Critical Incidents into Teachable Moments
Choose Words and Questions Deliberately
QUESTIONS FOR REFLECTION: MODEL THE WAY
CHAPTER 3
Inspire a Shared Vision
Practice Positive Communication and Be Expressive
QUESTIONS FOR REFLECTION: INSPIRE A SHARED VISION
CHAPTER 4
Challenge the Process
SEIZE THE INITIATIVE TO IMPROVE
Encourage Initiative in Others
Promote Psychological Hardiness
QUESTIONS FOR REFLECTION: CHALLENGE THE PROCESS
Facilitate Positive Interdependence and Cooperation
Foster Face-to-Face Interactions
Build Competence and Confidence
Foster Personal Responsibility and Accountability
QUESTIONS FOR REFLECTION: ENABLE OTHERS TO ACT
Use a Creative Mix of Recognitions and Rewards
QUESTIONS FOR REFLECTION: ENCOURAGE THE HEART
CHAPTER 7
Leadership Is Everyone’s Business