Coaching is leading.
Section 1: PREPARING TO COACH YOUR EMPLOYEES
1. Shift Your Thinking to Coach Effectively
You’re learning right along with your employees.
2. Set the Stage to Stimulate Growth
A practical, concrete plan for achieving peak performance.
Build rapport so that they can hear your feedback.
Section 2: COACHING YOUR EMPLOYEES
Ask questions, articulate goals, reframe challenges.
5. Following Up After a Coaching Session
Monitor and adjust.
6. Giving Feedback That Sticks
Prevent a fight-or-flight response.
Tap the “deep smarts” of your subject-matter experts.
8. Coaching Effectively in Less Time
Adopt efficient habits and claim found time.
9. Help People Help Themselves
They’ll continue to grow through self-coaching.
10. Avoid Common Coaching Mistakes
Pitfalls to watch out for—and how to remedy them.
Section 3: CUSTOMIZE YOUR COACHING
11. Tailor Your Coaching to People’s Learning Styles
Find approaches to learning that your employees will be motivated to follow.
12. Coaching Your Stars, Steadies, and Strugglers
You can’t—and shouldn’t—give them equal time.
13. Coaching Your Rookie Managers
Help them avoid classic beginners’ errors.
14. Coaching Rising Managers to Emotional Maturity
Don’t promote people before they’re ready.
When to intervene—and how.