- A
- Abba, 16–17
- Accenture, 34
- Adaptability and flexibility, 143–152
- adaptability quotient (AQ), 145–146
- for collaboration, 111, 113
- defined, 144
- expectation for change and, 143
- flexibility in practice, 144–145
- gig economy and, 136
- importance of, 146–148
- improving, 148–151
- See also Change
- Addiction, digital, 50–52
- Aggressive communication style, 122
- Alessandra, Tony, 144
- Always Be Connecting the Dots (ABCD), 105
- Amazon, 14–15, 29, 33, 41, 190
- American Psychological Association, 238
- Anchoring bias, 68
- Apple, 53, 82, 148
- Arithmophobia, 30
- Artificial intelligence (AI)
- creativity and, 102–103
- data literacy and, 24, 29
- decision-making and, 84
- definitions, 12
- digital literacy and, 7–8, 11–15, 17–18, 20
- emotional quotient (EQ) and, 91–92
- ethics of, 165–166
- interpersonal communication as unique to humans vs., 125
- technical skills and, 42
- Arts education, 104
- Assertive communication style, 121–122
- Audience, communicating to, 126
- Augmented analytics tools, 29
- Authenticity, 185
- B
- Balance. See Self-care
- Bezos, Jeff, 190
- Bias, types of, 67–69. See also Cultural intelligence and diversity
- Bias in data, 32
- Big Data in Practice (Marr), 36
- Binary thinking, 83
- Boohoo, 167
- Book, organization of, 3–4
- Bounded rationality, 81
- Brand of “you” and networking, 189–198
- boosting personal brand and expanding online network, 193–197
- brand concept and, 189–191
- brand names and, 194
- creativity and, 105
- importance of personal brand, 191–193
- in-person networking and, 191
- self-promotion, 136–137
- Branson, Richard, 105, 190
- Breaks, scheduling, 204
- Business ethics, 165
- Business Trends in Practice (Marr), 112
- C
- Catfishing, 57
- Causation vs. correlation, 33
- Change, embracing and celebrating, 221–232
- Checkout workers, 41
- Children
- creativity in, 103–104
- digital threat awareness for, 52, 56
- judgment and decision-making by, 86
- China, fake news by, 72
- Cloud computing, 15
- Coatney, Matthew, 131
- Co-creativity, 103
- Cognitive bias, 67–69
- Cognitive intelligence (IQ), emotional quotient (EQ) vs., 90–91
- Collaboration and teams, 109–117
- barriers to, 113–114
- collaboration vs. teamwork, 109–110
- creativity for, 101
- defined, 109
- digital literacy for, 10, 13
- in gig economy, 137
- importance of, 111
- improving skills for, 114–116
- interpersonal communication in, 127–128
- leadership and, 183–184
- skills of good collaborators, 110–111
- in 21st-century workplace, 112–113
- Collins, Jim, 211–212
- Communication. See Interpersonal communication
- Complex decision-making. See Judgment and complex decision-making
- Confirmation bias, 68
- Coursera, 35
- Coveware, 59
- Creative AI, 14
- The Creative Spark (Fuentes), 99
- Creativity, 99–108
- AI and, 102–103
- curiosity and, 214
- defined, 99–100
- importance of, overview, 100
- improving, 104–107
- instilling, at young age, 103–104
- interpersonal communication and, 125
- left- vs. right-brain thinking and, 102
- self-care for, 240
- in workplace, 100–102
- The Creativity Code (du Sautoy), 103
- Critical thinking, 65–77
- cognitive bias and, 67–69
- creativity and, 105
- data literacy for, 32–33
- deepfakes and, 72–73
- defined, 66–67
- fake news and, 71–72
- importance of, overview, 65, 67
- improving, 74–75
- increased polarization and, 69–70
- social media filter bubbles and, 10–11, 70–71
- Cross-sectional study, 28
- Cultural intelligence and diversity consciousness, 153–161
- awareness for, 154–155, 158–159
- cultural bias, 68
- curiosity and, 214
- diversity, defined, 154
- diversity, equity, and inclusion (DEI), 155–156
- importance of, 153–154, 156–157
- improving cultural intelligence, 158–160
- Curiosity and continuous learning, 209–220
- boosting and embracing, 215–219
- change and, 228
- darker side of, 213–214
- defined, 210
- growth mindset for, 212–213
- as habit, 210–211
- humility for, 211–212
- importance of, 209, 214–215
- lifelong learning as essential skill, 19
- Cyberbullying, 55–57
- Cybersecurity
- cyber threats, defending against, 60–62
- digital literacy and, 10, 13, 19
- D
- Dannemiller, Kathleen, 223–224
- Darling, Kate, 5
- Data breaches, 58–60
- Data exfiltration, 59
- Data literacy, 23–38
- for AI, 14–15
- communication about data, 31
- correlation vs. causation, 33
- critical thinking for, 32–33
- data, defined, 27
- data analysis, 29
- data as most important business asset, 24
- data privacy and ethics, 34
- data quality, 28–29
- data sources, 28
- data visualization, 31
- for decision-making, 29–30
- defined, 23–24
- importance of, 24–27
- improving, 34–37
- resistance to, 30, 34
- terminology, 27–28
- Data Literacy Project, 35
- Data protection, 52–54
- Data sets, 28
- Daydreaming, 106
- Decision-making. See Judgment and complex decision-making
- Deepfakes, 72–73
- Deep learning, defined, 12
- Delegating, 178–179, 206
- Dell, 1
- Diamond, 72
- Digital literacy, 5–21
- defined, 6
- emotional intelligence and coping with digital transformation, 94–95
- emotional quotient (EQ) in, 93–94
- essential skills for, 9–17
- importance of, 6–8
- improving, 18–20
- positive mindset for, 5
- “Digital Skills” (Open University), 18
- Digital threat awareness, 49–64
- cyberbullying, 55–57
- defending against cyber threats, 60–62
- defined, 49–50
- digital addiction, 50–52
- digital impersonation, 57–58
- online privacy and data protection, 52–54
- passwords, 54–55
- types of, overview, 50
- understanding key cyber threats, 58–60
- Disinformation, 71–72
- Distractions, 205
- Diversity consciousness
- Du Sautoy, Marcus, 103
- Dweck, Carol, 212, 216
- E
- Edge computing, 15
- edX, 35
- The 8-Step Process for Leading Change methodology, 229
- Email safety. See Digital threat awareness
- Embracing and celebrating change. See Change
- Emotional intelligence (EQ) and empathy, 89–98
- change and, 227, 231
- defined, 89–90
- EQ and AI, 91–94
- EQ vs. cognitive intelligence (IQ), 90–91
- importance of, 92–95
- improving, 95–97
- Emotional Intelligence (Goleman), 90
- Empathy. See Emotional intelligence (EQ) and empathy
- Employers and organizations
- adaptability and flexibility for, 147–148, 150–151
- change management tips for, 229–231
- communication tips for, 128
- creativity needed for, 106–107
- critical thinking skills for, 75–76
- curiosity and continuous learning encouraged by, 215, 219
- data literacy programs of, 35–37
- defending against cyber threats by, 61–62
- emotional intelligence and empathy needed for, 96–97
- improving collaborative skills, 116
- improving cultural intelligence in, 158–160
- improving ethical awareness in, 169–170
- investing in digital literacy, 18–20
- self-care in workplace, 245–246
- social media used for hiring by, 192
- technical skills for, 45–46
- time management and, 206–207
- top-down organizational structures, 110
- training for judgment and decision-making, 86
- utilizing gig economy, 138–139
- EQ. See Emotional intelligence (EQ) and empathy
- Equity. See Cultural intelligence and diversity
- Ethical awareness, 163–172
- business ethics, 165
- data privacy and, 34
- defined, 163–164
- importance of, 166–168
- improving, 168–170
- individual interpretation of ethics, 164
- leadership and, 177
- technology and ethics, 165–166
- Exeter University (UK), 100
- Extended Reality in Practice (Marr), 17, 46
- External data, 28
- F
- Facebook, 15, 17, 73
- Fact checking websites, 74
- Fake news, 71–72
- Feedback, 111, 181–182
- Filter bubbles, 10–11, 70–71
- Five energies. See SHED (Sleep, Hydration, Exercise, Diet) Method
- Flexibility. See Adaptability and flexibility
- Fourth industrial revolution, 2, 23
- Free apps, privacy and, 52
- Freelancing. See Gig economy
- Fuentes, Augustin, 99
- G
- Gig economy, 131–141
- Gleicher, David, 223–224
- Goal setting, 180–181, 218, 230
- Goleman, Daniel, 90
- Good to Great (Collins), 211–212
- Google, 12, 106, 180
- GPT-3 (OpenAI), 11, 13
- Grocery store checkout workers, 41
- Growth mindset, 212–213, 216
- H
- Hader, Bill, 72
- Hairstylists, 41–42
- Halo effect and horn effect, 68
- “Hard” skills, 39–40. See also Technical skills
- Headspace. See Mindfulness
- Heraclitus, 143
- Hindsight bias, 68
- Hootsuite, 196
- The Human Cloud (Mottola and Coatney), 131
- Humility, 211–212, 215, 249
- I
- IBM Watson, 29
- Iceland, 200
- Ideas. See Creativity
- Impersonation, digital, 57–58
- Inclusion. See Cultural intelligence and diversity
- “Incognito” mode, 53
- Industrial Light & Magic, 16–17
- Industry 4.0 (fourth industrial revolution), 2, 23
- Industry groups, joining, 195, 197
- Inflexibility, recognizing, 145, 151. See also Adaptability and flexibility
- Infodemic, 71
- Information gathering, 227
- Initiative, taking, 249
- Innovation vs. creativity, 100
- Institute for the Future, 1
- Intelligence. See Cultural intelligence and diversity consciousness; Emotional intelligence (EQ) and empathy
- Internal data, 28
- Internet of Things (IOT) devices, 60
- Interpersonal communication, 119–130
- about change, 231
- asking questions for, 105, 115, 210–211
- curiosity and, 214
- defined, 119
- gig economy and, 136
- importance of, 125–126
- improving skill for, 115, 126–129
- listening as, 95, 111, 114, 119, 127, 158, 216
- nonverbal, 120–121
- oral, 119
- storytelling in communication, 124
- styles of, 121–124
- tools for, 115, 128
- Interpersonal relationships, 239–240, 243–244. See also Self-care
- Intuition vs. slow thinking, 81–82
- IQ, EQ vs., 90–91
- “I” statements, 121
- J
- J-curve change model, 224–225, 230
- Jobs, Steve, 82
- Journaling, 105, 217
- Judgment and complex decision-making, 79–88
- bad decisions and mental shortcuts, 82–83
- business ethics for, 165 (See also Ethical awareness)
- collective decision-making (See Collaboration and teams)
- creativity for, 101
- data literacy for, 29–30
- importance of, 83–84
- improving, 84–87
- intuition vs. slow thinking, 81–82
- judgment, defined, 80
- rationality, 81
- understanding, 79
- K
- Kahneman, Daniel, 82, 85, 223
- Key influencers, 231
- Klein, Ezra, 69
- Kotter, John, 229
- L
- Language modeling, 13
- Leaders Eat Last (Sinek), 175, 185
- Leadership skills, 173–187
- authenticity and, 185
- collaboration and, 113–114
- giving/receiving feedback and, 181–182
- goal setting and, 180–181
- humility as, 211–212
- improving, 185–186
- inspiring trust with, 177–178
- key influencers, 231
- leadership, defined, 173–175
- motivating others with, 176
- positivity and, 184
- qualities of, overview, 175
- recognizing/fostering potential in others with, 176–177
- responsibility and delegating, 178–179
- strategic thinking and, 179–180
- for strong teams, 183–184
- Learning, continuous. See Curiosity and continuous learning
- Learning and Work Institute, 8
- Left- vs. right-brain thinking, 102
- Lembke, Anna, 51
- Letter to future self, 243
- Likierman, Andrew, 80
- LinkedIn, 190–191, 194–196
- Listening, 95, 111, 114, 119, 127, 158, 216. See also Interpersonal communication
- Longitudinal study, 28
- Looking after yourself. See Self-care
- Low-code AI, 13
- M
- Machine learning, defined, 12
- Malware, 59
- Manipulative communication style, 123
- Marr, Bernard
- bernardmarr.com, 18
- Big Data in Practice, 36
- Business Trends in Practice, 112
- Extended Reality in Practice, 17, 46
- McGregor, Wayne, 102
- McKinsey, 146
- Mental health, 239, 242–243. See also Self
- Mental shortcuts, 82–83. See also Judgment and complex decision-making
- Mentoring, 115
- Metaverse, 11, 13, 15–18
- Middle-skills jobs, digital literacy for, 8
- Milne Rowe, Sara, 236–237
- Mindfulness, 96, 105–106
- Mindset (Dweck), 212, 216
- Misinformation, 71–72
- Moral principles. See Ethical awareness
- Motivation, 111, 176, 201. See also Leadership skills
- Mottola, Matthew, 131
- Musk, Elon, 11, 13
- N
- Natural language processing, 14–15
- Networking. See Brand of “you” and networking
- The New Breed (Darling), 5
- Next-skills jobs, digital literacy for, 9
- Niche, personal branding and, 193
- No-code AI, 13
- Nonverbal communication, 120–121. See also Interpersonal communication
- “No,” saying, 205–206, 244
- Nvidia, 17
- O
- Objectives and key results (OKRs), 180–181
- Objectivity, 65. See also Critical thinking
- O'Connor, Michael, 144
- Ohio State University, 134
- Omniverse (Nvidia), 17
- 100:80:100 logic, 200
- Online privacy, 52–54
- OpenAI, 11, 13
- Open University, 18
- Optimism (positive mindset), 5, 106, 149–150, 184, 249
- Oral communication, 119. See also Interpersonal communication
- Organizational culture, fear in, 113
- P
- Passive-aggressive communication style, 123
- Passive communication style, 122–123
- Passwords, 54–55
- Perfectionism, 235, 243
- Performance management, 114
- Personal brand. See Brand of “you” and networking
- Personality type, 114
- Petabytes, 25
- Phishing, 59, 60
- Photographs for social media, 194, 196
- Physical wellness, 239, 241–242. See also Self-care
- Pichai, Sundar, 12
- Pink, Daniel, 102
- The Platinum Rule (Alessandra and O'Connor), 144
- Polarization trend, 69–70
- Portrait of Edmond de Belamy (artwork), 102
- Positive mindset (optimism), 5, 106, 149–150, 184, 249
- Practice, 106
- Prioritizing, 204. See also Self-care
- Privacy, online, 52–54, 194–195
- Problem solving, 231
- Procrastination, 201–202, 206
- Productivity and productivity myth, 200, 205
- R
- Ransomware, 59–60
- Rationality, 81
- Reading, 105
- Remote working
- collaboration and, 113, 116
- time management and, 199
- Reputation. See Brand of “you” and networking
- Resilience, 146–147, 228, 249
- Respect, 111
- Robinson, Ken, 214
- Robotic process automation, 15
- Royal Society (UK), 25
- Russia, fake news by, 72
- S
- Sarbanes-Oxley Act, 165
- Satir system of change (J-curve), 224–225, 230
- Saving Private Ryan (film), 184
- Selection bias, 68
- Self-care, 233–247
- consistency of, 244–245
- for creativity, 240
- for finding balance, 234–235, 236
- importance of, 233–234, 237–238
- interpersonal relationships and, 239–240, 243–244
- mental health and, 239, 242–243
- perfectionism and, 235
- physical wellness for, 239, 241–242
- for reducing stress, 238–239
- SHED (Sleep, Hydration, Exercise, Diet) Method for, 236–237, 241
- for work performance, 240
- in workplace, 245–246
- See also Time management
- Self-confidence, 249
- Self-promotion, 136–137
- Self-service checkouts, 41
- Senge, Peter, 222
- SHED (Sleep, Hydration, Exercise, Diet) Method, 236–237, 241
- Silk, 72
- Simon, Herbert, 81
- Sinek, Simon, 173, 175, 185
- Skills
- Smartphones and smart devices. See Digital threat awareness; Interpersonal communication
- The Social Dilemma (film), 70
- Social media
- “Spot on Al Pacino impression by Bill Hader” (YouTube), 72
- Starck, Philippe, 103
- STEM education and STEAM education, 104
- Stereotypes, bias about, 69–70
- Storytelling in communication, 124, 126
- Strategic thinking, 179–180, 193
- Stress reduction, 238–239. See also Self-care
- Success, celebrating, 231
- Summarizing, 127
- Synthesia, 7
- T
- Task completion. See Time management
- Teams. See Collaboration and teams
- Technical skills, 39–47
- Thinking Fast and Slow (Kahneman), 82, 85, 223
- Time management, 199–208
- for collaboration, 111, 113–116
- defined, 199
- finding balance with, 235, 244 (See also Self-care)
- importance of, 202–203
- improving skills for, 203–207
- overcoming procrastination, 201–202
- productivity myth and, 200
- for social media updates, 196
- Training and skills improvement. See Employers and organizations; individual types of skills
- Travel, 105
- Trump, Donald, 72
- Trust, 111, 125, 177–178
- Twain, Mark, 203–204
- Twitter, 72
- U
- Uber, 135
- Udemy, 35
- Unilever, 200
- United Airlines, 167
- United Kingdom government, digital skills framework of, 9
- University of Cambridge, 189
- University of Oxford, 157
- US Army, 166
- Utilitarianism, 164
- W
- Wayne, Ronald, 82
- Website domain names, 197
- Welch, Jack, 173
- A Whole New Mind (Pink), 102
- Why We're Polarized (Klein), 69
- Winfrey, Oprah, 190
- Winning (Welch), 173
- Work–life balance. See Self-care
- Workplace creativity, 100–102
- World Economic Forum, 19
- World Health Organization, 71
- Wozniak, Steve, 82
- Written communication, 120, 126
- Z
- Zettabytes, 25
- Zuckerberg, Mark, 15
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