Preface

In 2002, we introduced a coaching model for leaders that encouraged them to look at themselves and the ways in which they interacted with their teams and organizations. We suggested that they had a tremendous opportunity to leverage language in support of creating dynamic, results-oriented, and fun workplaces. In 2008, we looked at the bigger picture and shared our thinking as to how organizations could create coaching programs in support of relationships and results. We continued to emphasize that language is the driver of learning and development. We showed how dialogue can create strong teams with members who consistently deliver high-quality results and have fun while they do so. In 2017, we took the next logical step and expanded our thinking to include everyone within organizations.

Many authors and practitioners—Patrick Lencioni, Andy Andrews, Tom Rath, Marshall Goldsmith, Peter Senge, Laura Whitworth, Kim Scott, Brené Brown—have highlighted the human need to be seen and the power that is unleashed when that need is met. The content of this book will help you in your efforts to “see” yourself and others. In so doing, you will create an organization that is fueled by caring, direct communication between individuals who are committed to achieving extraordinary results.

In this book, we work from the premise that each person within an organization can learn a new language—dialogue—and use it to create a coaching culture characterized by excellence and continuous learning. Every person can bring their best ideas forward and collaborate with colleagues to coach, question, brainstorm, problem solve, and find solutions in a high-energy, solution-focused way. They can coach and be coached. We are excited to endorse the idea that everyone can learn something new; everyone can improve their skills; everyone can help their colleagues, customers, and stakeholders; and everyone can show up, every day, knowing that what they say and do can make a difference. We invite you to read this book, apply the content, and make a difference.