Index
Accenture, 26
accurate self-assessment, 103
active people engagement, 103
adjustability, 10
Andrea Adams Trust, 69–70
application service providers, 65
Ashford Borough Council, 35
ASP See application service providers
assets, 19
attitudinal research, 89
Australia, 118
baby boomers, 111–19
vs Generation X, 111
balanced scorecard, 46–7
basic assets, 10
behavioural modelling, 13–15
beliefs, 78–9
beliefs-directed leadership, 83
beliefs-directed mindsets, 79
beliefs-directed styles, 79
‘bofs’ See Gen X
bootlicking See toadyism
‘bottom-up’ philosophy, 29
BPO See business process outsourcing
brain-based epistemology, 78
BSC See balanced scorecard
bullying, 68–9
business process outsourcing, 65
business/technical knowledge, 103
‘butterfly effect’, 123
capital, 50
classifying frameworks, 46
coaching, 103
communication, 74–5
control freakery, 68
corporate culture, 93
cost-based approach, 90
cost-control, 72
Crisil, 26
‘crisis generation’, 111
Critical, Unwanted, Preferred, Irrelevant and Desirable framework, 3
CUPID framework See Critical, Unwanted, Preferred, Irrelevant and Desirable framework
customer relationship management programme, 86
customer strategies, 42
DCF See discounted cash flow
deployment, 10
development orientation, 103
DISC, 73
discounted cash flow, 49
document code, 132
documentation functionality, 130–3
Economic Value Added, 51–2
economics, 50–3
education, 7
budget allocation, 12
quality and student population, 12
efficiency orientation, 103
Eli Lilly, 26
ELTV See employee’s lifetime value
emotional engagement, 30–2
emotional intelligence, 103
emotional toxicity, 71
empathy, 77
employability, 8–15
approaches, 12–13
behavioural modelling for the talent market, 13–15
India, 10–12
skill-sets, 10
employee current value, 130
‘employee engagement’, 27–32
employee motivation, 91
employee relationship management, 85–92
employee self-service, 34
employee sentiment, 37
quantification, 128–9
employees, 124
concept of value, 127–9
employee lifetime value, 130
quantifying employee value, 128–9
engaged, 27–33
knowledge management, 130–3
documentation functionality, 130–3
finding information, 132
storing information, 131–2
transfer of information/experience, 133
self-questionnaire, 134–46
guidelines/diagram, 134–5
list of criteria, 134–5
ranking of criteria, 135–9
relationships between the criteria, 140–6
relationships between the criteria worksheet, 140–6
sorting a top list of criteria, 139–40
worksheet, 136
employee’s lifetime value, 130
engagement, 27–32
equilibrium, 51–2
equivocation, 69
ERM See employee relationship management
ERM software, 66
EVA See Economic Value Added
experience/background factor, 103
explicit knowledge, 94
extrinsic rewards, 63
feelings-driven mindsets, 79
financial engagement, 32
flippancy, 69
‘forgotten generation’, 111
fundamental shift, 5–17
challenges, 15–17
employability, 8–15
employment opportunities, 5–8
Gallup survey, 29
game, 52
Generation BOF See Gen X
Generation X See Gen X
Generation Y See Gen Y
Global HR Transformation Study (2006), 58
Google, 132
grounded judgement, 103
habituation strategies, 42
hardworking, 103
HCI See human capital index
higher-order consciousness, 79
HR transformation, 58–9
HRM See Human Resource Management
challenges, 15–17
changing nature, 1–3
defined, 39
definition, 59
human capital index, 53–4
Human Resource Management, 20
human resource outsourcing, 64–7
ICICI, 26
IIT-JEE, 6
impossible generation, 112
income, 51
employability, 9–12
Generation X, 113–14
New Education Policy (1986), 39
Indian Institute of Management, 6
Indian Institute of Technology, 6
Information & Communication Technology, 9
Infosys, 12
Inktomi, 132
intangible value, 62
intangibles, 127
interconnectivity, 123–5
intrinsic rewards, 63–4
irresponsible leadership, 78
KM See knowledge management
KMS See knowledge management system
know-how, 98
knowledge, 92–61
dynamic, 94
static, 94
types, 94–5
knowledge creation, 94
documentation functionality, 130–3
application, 133
finding information, 132
storing information, 131–2
transferring of information/experience, 133
knowledge management system, 94
knowledge mapping, 92–6
creation level, 96
knowledge flow level, 96
knowledge usage, 93
KPI See Key Performance Indicators
labour, 50
‘latchkey children’, 112
learning, 103
Liberation Tigers of Tamil Eelam, 112
Likert scales, 93
LTTE See Liberation Tigers of Tamil Eelam
Machiavellian manipulators, 82
management self-service, 34
‘market value’, 78
Matha Pitha Guru Deivam, 7
matrix string theory, 123
MBTI, 73
McKinsey report, 10
mission statement, 83
MSN messenger, 133
My Library, 131
Nash equilibrium, 52
National Knowledge Commission, 11
net present value, 49
method, 47
neuronal complexity, 79
neuroscience, 80
NPV See net present value
OLTV See organisation’s lifetime value
online performance appraisal system, 35
operations director, 123
Oracle, 131
organisational knowledge, 93
approaches, 65–6
evaluation, 66–7
pain, 71
perfectionism, 68
performance appraisal software, 66
performance management system, 74–5
performance measurement system, 105
performance prism, 95
person-organisation fit, 90
personnel economics, 51
power play, 70
agenda, 37–42
brain-based epistemology, 78
earn respect, 54–6
everyone’s agenda, 45–54
ill-equipped or unprepared, 42–5
outsource or retain, 64–7
stress and toxic behaviours, 68–71
three-dimensional approach to measurement, 71–4
toxic behaviour matrix, 71
train, retrain, retain, 74–7
value addition and value protection, 59–64
presentation, 10
primary consciousness, 79
professional networking, 33
project problem-solving, 103
pseudo-toxic behaviours, 70
Ranbaxy Fine Chemicals Limited, 29
recognition, 104–9
recruitment, 54
Reliance, 72
replacement cost, 128
retention, 104–9
reward, 104–9
reward valence, 63
rewards, 63
rewards process, 90
RFCL See Ranbaxy Fine Chemicals Limited
RPG, 56
SAP, 58
SAP B1, 58
SAP HR software, 66
satisfaction, loyalty, and commitment metrics, 88
‘Satyam’ scandal, 25
scorecard, 46
self-categorisation theory, 89
self-perception inventory, 13
sense making and giving, 103
shareholder/stakeholder strategies, 42
signalling theory, 52
SKANDIA framework, 46
skill-sets, 10
‘slackers’ See Gen X
social citizenship, 62
social identity theory, 53
‘soft skills’, 95
solutions-driven approach, 75
SS See shared services
stakeholder perspective, 103
stamina and adaptability factor, 103
strategic leadership, 103
strategic partnering, 65
strategic perspective, 19–35
connected talent, 33–5
employees as assets, 19–22
engagement, 27–32
work-life balance, 22–6
action aspect, 43
alignment aspect, 42
classification, 42–3
definition, 42
stress, 69–73
talent benchmarking, 97–104
CUPID benchmark, 101
process, 104
assessment process and tools, 99
employee relationship management, 85–92
knowledge mapping, 92–6
recognition, retention and reward, 104–9
value of employees, 108
strategies, 85–109
talent benchmarking, 97–104
CUPID benchmark, 101
process, 104
talent pool, 111–21
Generation X, 111–15
Generation Y, 115–21
tangible value, 62
tangibles, 127
task style, 103
Taylorist Process-oriented approach, 17
Technological Revolutions and Financial Capital – the Dynamics of Bubbles and Golden Ages, 8
technology convergence, 33–4
technology revolution, 8
The Knowledge-Creating Company, 94
The War For Talent, 99
The Wealth of Nations, 50
toadyism, 69
‘top-down’ philosophy, 29
total employee value, 130
toxic behaviour, 68–71
definition, 68
forms, 69
impact, 69–70
matrix, 71
symptoms, 68
toxic health check, 70
trade secrets See know-how
traditional metric systems, 29
training, 74–7
training costs, 21
training intervention, 74–7
transactional activities, 67
transformational activities, 67
turnover, 38
two-by-two framework, 72–4
classification, 60
and innovation, 72
value addition, 59–64
value protection, 59–64
value provider, 129
values-governed approach, 79
values-governed behaviour, 83
values-governed mindsets, 79
vision statement, 83
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