We looked at what limits an action can impose, but there are also possible limits per media. Navigate to Administration | Users and click on Admin in the ALIAS column. Switch to the Media tab and click on Add, next to the only media we have created here:
When considering limits, we are mostly interested in two sections here—When active and Use if severity.
As the name indicates, the first of these allows us to set a period when media is used. Days are represented by the numbers 1-7, and a 24-hour clock notation of HH:MM-HH:MM is used. Several periods can be combined, separated by semi- colons. This way, it is possible to send an SMS to a technician during weekends and at night, an email during workdays, and an email to a help desk during working hours.
For example, a media active period like this might be useful for an employee who has different working hours over the course of the week:
1-3,09:00-13:00;4-5,13:00-17:00
Notifications would be sent out as follows:
- Monday to Wednesday, from 09:00 until 13:00
- Thursday and Friday, from 13:00 until 17:00
Use if severity is very useful as well, since that poor technician might not want to receive informative SMS messages at night—just those indicating a potential disaster.
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