AUTHORS

Pauline van Goethem is a freelance UAT and IT training consultant. She has 17 years’ experience of change management, testing and training, helping to deliver IT and change management projects in industries as diverse as financial services, energy and utilities and TV and social media. She is a certified tester and Scrum Master and has been employed as a project manager, business analyst, UA tester, UAT manager, end user trainer and UAT trainer. She started her own implementation support company in 2006, specialising in offering training and UAT consultancy and services. Pauline is a member of the International Software Testing Qualification Board (ISTQB) Glossary review team.

Brian Hambling has spent nearly 40 years in the IT industry in a wide variety of development, testing and quality management and project management roles. His first task as a software professional was to acceptance test flight software on behalf of the RAF and he has maintained a strong interest in the achievement of software quality throughout his career. He has been an active member of the testing community through the BCS Special Interest Group in Software Testing, at BCS Professional Certification (formerly ISEB) as Chair of the Software Testing Examination Board, and at the ISTQB as a contributor to examination processes and as an examiner.