There were many people who helped me during the process of writing this book. It would be impossible to keep track of them all. Therefore, to all that I have forgotten to list, please don’t hold it against me!
I would like to thank Olivier Serrat, Principal Knowledge Management Specialist at the Asian Development Bank, for graciously allowing me to use some of his ideas and diagrams assessing KM investment. I would also like to express my appreciation to many corporate leaders who shared their views and experiences with me about KM at their organizations or their expert insights. My special thanks go to the following leaders: Donald Eastlake III, from Motorola; Larry Miller, from PPL Montana; James Willey, of Pearl Energy of the Philippines; Mark Payne, of International Paper in the United States; David Mellor, from Oracle; and Susan Osterfelt, from Bank of America.
Most importantly, my deepest gratitude to my wife, Carla, sons Samir and Josh (in memory), and my princess and daughter, Andrea (also in memory), for the inspiration they are to me in striving to make a positive difference in this world. I could not forget Ninigapa (in memory of Paganini, the previous bird), my talkative parakeet!