- Cover Page
- Title Page
- Copyright Page
- Letter from the Editor of the Social Venture Network Series
- Preface
- Acknowledgments
- Introduction: The Most Successful Business on Earth
- 1: The ten paradoxes of social enterprise
- 2: Doing good versus doing well: BALANCING IMPACT AND PROFIT
- 3: Form versus function: CHOOSING THE RIGHT STRUCTURE
- 4: Planning versus practice: WORKING WITH DISCIPLINE
- 5: Debits versus credits: CREATING FINANCIAL HEALTH
- 6: Do-gooders versus good doers: HIRING THE BEST PEOPLE
- 7: Perception versus reality: MARKETING ON HIGHER GROUND
- 8: Value versus waste: LEANING THE ENTERPRISE
- 9: Metrics versus instinct: MEASURING SUCCESS
- 10: Growth versus focus: EXPANDING SENSIBLY
- 11: Sweat equity versus blood equity: CARING FOR YOURSELF
- Epilogue
- Contacts
- Notes
- Index
- About Social Venture Network
- About the Authors
- Other Titles in the Social Venture Network Series
| Type of waste | Cause |
| Transportation waste | Moving stuff around |
| Waiting-around waste | Queuing stuff up |
| Overproduction waste | Making too much stuff or too soon |
| Defect waste | Looking for bad stuff and throwing it away |
| Inventory waste | Letting stuff sit around |
| Motion waste | Moving people around |
| Overprocessing | Doing more to the product than the customer wants |
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