Copyright © 2005 by Anna Maravalas
All rights reserved under the Pan-American and International Copyright Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, without written permission from the publisher, The Career Press.
HOW TO REDUCE WORKPLACE CONFLICT AND STRESS
EDITED BY CHRIS CAROLEI
TYPESET BY EILEEN DOW MUNSON
Cover design by Dorothy Wachtenheim
Author photo courtesy of Tomi O’Brien
Printed in the U.S.A. by Book-mart Press
Names and locations have been changed to protect individual’s privacy.
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Library of Congress Cataloging-in-Publication Data
Maravelas, Anna.
How to reduce workplace conflict and stress : how leaders and their employees can protect their sanity and productivity from tension and turf wars / by Anna Maravelas.
p. c.m.
Includes index.
ISBN 1-56414-818-1 (paper)
eISBN : 97-8-160-16383-9
1. Conflict management. 2. Meditation. 3. Negotiation. 4. Interpersonal conflict. 5. Organizational behavior. 6. Teams in the workplace. I. Title.
HD42.M375 2005
658.1’053—dc22
2005051322