INDEX

3 Mind Factors, 14, 123–124, 127, 129, 131, 135, 139–140, 151, 161–162, 200, 205–206

A

Accountability, xv, 8, 14, 30, 34, 57, 68–69, 70–71, 74, 82, 84, 112, 157, 184, 186, 194

Accountability reflex, 68–71, 74

Adaptability, 14, 30–31, 37

Alignment, xiii, xv, 40, 49

Apollo 13, 6, 61

Appreciative inquiry, 10, 180. See also Cooperrider, David.

Approach, one-team. See One-team approach

Assessment, accountability reflex. See Reflex, accountability

Assessment, team heart quotient. See Team heart quotient

Awareness, 12, 30, 42, 44, 52, 58, 80, 87, 89, 161, 171, 190, 200, 205

B

Barriers:

Perceived, 102, 113, 116

Real, 102, 105, 116

Symptomatic, 102, 113–114, 116

Behavior(s), 7–10, 16, 20, 24–25, 28–30, 37, 40–46, 48, 51, 53–54, 80–81, 86, 93–94, 96, 102, 104, 114, 118, 130, 134, 136, 144, 157, 164, 166–167, 177, 194–195, 197, 199–200

Belief(s), do big things, 30–31, 33–35

Belief(s), flatlining, 26, 30, 32–34, 36

Big Ideas and 3 Recommended Actions, 20–21, 37, 57–58, 73–74, 96–97, 116, 139–140, 166–167, 190–191

Bloomfield, Mike, 60–63, 71, 152

Business imperative. See Imperative, business

C

Chicago Cubs, 6, 76–78

Collaboration, 8–9, 14, 16–17, 36, 46, 49, 130, 136, 144, 158

Commitment, 18, 33, 43, 46, 57, 71, 104, 108, 136, 182–183, 195, 199, 206

Communication, xv, 8, 16–18, 30, 35, 49, 92, 130, 173, 182

Control, locus of, 64, 66–67

Cooperrider, David, 10, 176

Courage, emotional, 31, 35, 46, 71, 87, 112, 151, 154, 171, 189, 197

Criteser, Patrick, 107–111

D

Decision-making, 10, 16, 18, 35, 77, 86, 91, 102, 108, 112, 149, 152

Disaster Falls, 26, 31

Doofus Principle, 132, 140, 206. See also Doofusing

Doofusing, 132–135, 137, 140, 153–154, 161. See also Doofus Principle

Dopamine, 147, 167

Drucker, Peter, 154, 176

E

Effect, amplifier, 46, 58

Emotional intelligence, 10, 125

Empathy, 89, 90, 136–137, 161, 165, 197

Energy Map, 14, 144–163, 165, 167, 176–181, 186–188, 190, 200, 203, 207

back side of the, 146–148, 150–152, 156, 159, 162, 167, 177, 179, 187–188

front side of the, 146–148, 155–157, 160, 162, 165, 167, 178–179, 188

middle of the, 146–147, 152–155, 162, 167, 178, 180, 187–188

Enterprise mindset. See Mindset, enterprise

Epic Impact. See Impact, epic

EQ. See Intelligence, emotional

Expedition, Powell. See Powell, Major John Wesley

F

Facts, Want the (WTF), 6, 35–36, 48, 67, 84, 104, 121–122, 158, 173

Flatlining, 24, 36–37, 42, 46–47, 54, 70, 85, 93, 106, 132, 139, 182, 202–203

Focus:

backward, 132, 156, 177, 180, 190

forward, 147, 158, 171, 178–181, 183, 187–188, 190–191

Fulfillment, 47, 57, 80, 123, 190, 196

G

Give Kids The World (GKTW), 142–143, 145, 147

Goleman, Daniel, 10, 125, 138, 159, 179

Grand Canyon, xiii–xv, 1–3, 5, 15, 24, 49, 56–57, 62–63, 95, 100, 138–139, 151, 170, 174, 184, 193, 201, 210–211

H

Heyward, Jason, 76–77

Hierarchy of Team Purpose, 54–55, 58, 137

HR, 9, 36, 82, 131, 136–138, 171–172, 202, 204

Human imperative. See Imperative, human

Humanity, xvi, 5, 20, 41, 43, 149, 211

I

Impact, epic, xv, 1, 21, 24, 43, 46–48, 57, 71, 90, 93, 116, 156, 165–166, 189, 196, 200–201, 204, 209

Imperative:

business, xiv, 13–14, 40, 43, 46–47, 49, 57, 93, 122–123, 140, 142, 147, 159, 164, 172, 174, 186, 190, 194, 202, 206

human, 13, 17, 39–43, 45–58, 63, 92, 101, 107–108, 111, 118, 122–123, 131, 138, 140, 157, 195, 200, 203, 206

moral, 45, 58

Integrity, 5, 87, 93, 100, 112, 155, 186

Intelligence quotient. See IQ

Intelligence, emotional. See Emotional intelligence

IQ, 10, 161

K

Kahneman, Daniel, 10, 125

Kandinsky, 172–174, 181, 187

Kouzes, Jim, 14, 164–165

L

Landwirth, Pam, 142–143

Lewis and Clark, 100–101

M

Management, project. See Project management

Maslow’s hierarchy of needs, 54, 121

Mindset, enterprise, 35, 50, 81, 96, 123

Model:

antiqued change, 3–4, 20

dirty fish tank training, 28–30, 37

Monet, 171–174, 181, 184, 187

Motivation:

External (See Motivation, extrinsic)

extrinsic, 64–67, 73

intrinsic, 33, 65–67, 71, 73, 90, 156, 186

N

Needs, hierarchy of. See Maslow’s hierarchy of needs

O

One-team approach, 34, 94, 197

Oracle Team USA, 118–119, 122

P

Pathways, neural, 144–145

Pink, Daniel, 64–65

Pixar, 7, 155–56

Powell, Major John Wesley, xiii, 2, 24–26, 30, 33, 35, 56–57, 94–95, 100–101, 138–139, 170, 176, 184, 193, 210–212

Priorities, 7, 34, 57, 101–102, 104, 112, 120, 122

Project Management, 82, 104

Psychology, positive, 149

Q

Questions:

accountability (See Questions, class II)

backward focus, 151, 177, 180, 190

class I, 185–188

class II, 185–188

class III, 185–189, 208

class IV, 185, 187–189, 191, 208

class V, 185, 187, 191, 208

classes of, 184–185, 188, 190–191

forward focus, 156–157, 178–181, 183, 187–188, 190–191

middle of the Energy Map (See Questions, neutral)

motivation (See Questions, class III)

neutral, 155, 173, 178, 180, 190

objective (See Questions, class I)

purpose (See Questions, class V)

That Trigger Hearts and Minds, 14, 177, 185, 187, 208

vision (See Questions, class IV)

R

Reflex, accountability. See Accountability reflex

Resources, human. See HR

Review, performance, 34, 122

Riptide, 193–196, 202

Robinson, Dan, 174–181

S

Separation Rapids, 56

Spithill, Jimmy, 118–119, 122

Strategy, 7–8, 41, 46, 61, 67, 102–104, 108, 122, 140

System(s), 66, 80, 94

T

Taigman, Mike, 165–166

Team heart quotient (THQ), 196–200, 202, 209

Team Purpose Hierarchy Pyramid. See Hierarchy, Team Purpose

Team(s)

cross-functional, xiii, 6, 34–35, 37, 50, 54, 83, 119, 137

charter, 7–8, 40–41, 131, 136, 165

despondent, 196–197, 199–200, 202

distracted, hopelessly stressed and disconnected (DSD), 119–120, 123–125, 139, 150

do big things (DBT), 189, 196–197, 200, 209

heart attack, 196–199

high-performing, xv, 20, 131, 194–199, 209

project, 40, 157

virtual, 36

Tillamook, 107–111

Transformation, xvi, 2, 6, 49, 90, 124, 206

V

Values, xvi, 3, 8–10, 13–14, 16, 20, 46, 49, 58, 79–80, 87, 96–97, 104, 111, 113, 122, 155, 157, 186, 194, 200

W

World Series Championship, 76, 78