3
Roles and management systems

3.1 Contracts perform many functions: they assign risk, they set out obligations and rights, and they can also act as a management tool.

3.2 Generally speaking, where a contract states that an action ‘shall’ be performed, this indicates an obligation, also referred to as a ‘duty’; where it says it ‘may’ be performed, this is an optional action, referred to as a ‘right’ or a ‘power’. Some of the obligations and rights could be described as core; for example, the contractor’s duty to complete the works, the client’s duty to pay the contractor, and the contract administrator’s right to instruct a change to the works. Some are procedural, for example the obligation to submit a document within a particular time frame. The RIBA Building Contracts additionally have a group of clauses, under the heading ‘Collaborative Working’, which are aimed at assisting the smooth management of the contract.

3.3 This chapter describes the roles of the contract administrator, the contractor and the client, outlining their duties and rights. It then looks at some of the provisions in the RIBA Building Contracts that aim to ensure best practice management procedures are applied to projects.

Role of the contract administrator

3.4 The contract administrator is appointed by the client, and its duties and liabilities are owed to the client as set out in its terms of appointment. The contract administrator is not a party to the contract but is named in the contract (cl. 5.1), and the extent of its authority to administer the contract derives from the wording of the contract.

3.5 The RIBA Building Contracts place various duties on the contract administrator, particularly with regard to issuing certificates or statements, as well as a wide variety of powers, such as the power to issue instructions. For a full list of these duties and powers, along with references as to where they are discussed in this Guide, see Tables 3.1 and 3.2.

3.6 In some matters the contract administrator will act as an agent of the client, for example when issuing instructions that will vary the works. In other instances it acts as an independent decision-maker, e.g. when deciding on claims for additional payment. When acting in the latter capacity, it would be implied that the contract administrator must act fairly at all times. It would be sensible for the contract administrator to use one of the RIBA standard forms of appointment to ensure that the obligations under its appointment align with those in the RIBA Building Contracts.

3.7 Failure by the contract administrator to comply with any obligation, either express or implied, may result in the contractor suffering losses. As the contract administrator is not a party to the contract, if the contractor wishes to bring a claim, this would, in the first instance, have to be against the client. It is likely, however, that any failure to administer the building contract according to its terms would be a breach of the contract administrator’s duties to the client and, therefore, the client may seek, in turn, to recover its losses from the contract administrator.

Table 3.1 Contract administrator’s duties
Table 3.2 Contract administrator’s powers

Role of the client

3.8 The client has a significant role in any construction project. Its key duties, outlined in Table 3.3, are ones of collaboration. For example, not to take any action that would interfere with the carrying out of the works, and to pay the contractor on time in accordance with the contract. The client is also given various rights, as listed in Table 3.4. Generally, however, the client should discuss both its duties and its rights with the contract administrator, and should seek the contract administrator’s advice before taking any action; the contract administrator has the overall responsibility for administering the project, and if actions are coordinated there is less likelihood of clashes or unexpected consequences.

Table 3.3 Client’s duties
Table 3.4 Client’s rights

Client acting as contract administrator

3.9 DBC is unusual in that it offers the facility for the client to name themselves as contract administrator (optional cl. 19). Although it is sometimes frowned upon, there is no reason why the client can’t name themselves in this way, with the very important proviso that it must have been made completely clear to the contractor at tender stage that this was going to be the arrangement. The client must also ask themselves whether they have the skills and resources (particularly time) necessary to perform the role, and whether they are capable of being truly impartial. Any incorrect or biased decisions are liable to be challenged by the contractor and, if a reasonable solution is not agreed, may result in the contractor being successful in subsequent litigation (as the tribunal is likely to examine the decision very closely). It is unwise for a client to hope that it may secure a ‘better deal’ by taking on the role of contract administrator.

Role of the contractor

3.10 The contractor has the most extensive lists of duties and rights, which is unsurprising as it is the contractor who is primarily responsible for delivering the project on time and to the client’s requirements. Full lists of these duties and rights are provided in Tables 3.5 and 3.6, and the key duties are outlined below.

Completing the works

3.11 The main obligation of the contractor is to complete the works as set out in the contract documents. In both CBC and DBC, this obligation is set out in clause 2.1, which states:

The Contractor shall:

  • 2.1.1 carry out and complete the Works in accordance with the Contract, in good and workmanlike manner, by the Date for Completion
  • 2.1.2 be responsible for all regulatory and statutory consents, fees and charges as set out under item I of the Contract Details
  • 2.1.3 comply with all of the relevant health and safety legislation
  • 2.1.4 comply with all statutory obligations applicable to the Works.

3.12 It is essential that the standards for materials, goods and workmanship required for the works are set out clearly in the specification and other contract documents. The above clause does not refer expressly to ‘materials, goods and workmanship’, as would be usual in JCT contracts, nor does the contract set any further requirements for these. It is suggested that ‘in good and workmanlike manner’ refers to the method of carrying out the work, not what work is to be done. Clause 2.2 adds a further requirement as to working methods, stating that ‘the Contractor shall use methods that prevent nuisance, trespass and pollution’.

Contractor’s design obligation

3.13 Like most traditional contracts these days, the RIBA Building Contracts make provision for some design to be carried out by the contractor. It is an optional provision, but it is likely that on most projects it will be required to some extent. Any decision that affects the final form of the building (as opposed to the method of construction) is a design decision, even if it relates only to small levels of detail, such as the exact size of joist hangers or of central heating pipes. If in any doubt as to whether something is effectively ‘design’, the contract administrator should consider whether it is intending to make all the necessary decisions, and, if not, what would happen if the particular detail were to fail: would it be prepared to accept responsibility? If not, it should take steps to ensure that liability for design of that detail is expressly placed with the contractor.

3.14 The provisions are set out in optional clause 15, and the parts to be designed by the contractor are described in item P of the Contract Details (both contracts). A ‘Contractor’s design proposal’ is referred to in item D, therefore the contract anticipates that the contractor may have provided a design prior to the contract being executed, which may be for some or all of the parts, depending on what was requested at tender stage (see paras 2.15, 2.16 and 2.27). It appears that the contractor is responsible for designing only the parts that are listed. Although there is no clause stating that the contractor is not liable for design provided by the client or the client’s agents, as there was in the 2014 edition (A2.4), it is unlikely that a court would find a contractor liable for the contract administrator’s design. However, the contractor must notify the contract administrator of any discrepancy it finds between its designs and those of the contract administrator (cl. 15.3).

3.15 What happens if the contractor makes a design decision relating to a part that has not been stipulated in the Contract Details, but for which the contract administrator has provided no design information? It is possible that the contractor would not be held responsible for that design decision. A relevant case concerns the Museum of Liverpool (National Museums and Galleries on Merseyside v AEW Architects and Designers), where the judge said the contractor was not responsible for designing anything not identified as part of the contractor’s designed portion (CDP), in this case deciding the tolerance gaps between steps. Courts might a take less strict view in a smaller project, but to be safe it is best to use the ‘Contractor Design’ optional clause and to make sure the extent of the contractor’s design responsibility is clear.

National Museums and Galleries on Merseyside v AEW Architects and Designers Ltd [2013] EWHC 2403 (TCC)

This project, let on SBC05, was for a new museum, constructed between 2007 and 2011. A key design element was a series of ‘half amphitheatre’ pre-cast concrete steps and seats at the north and south ends of the museum.

Unfortunately, architects AEW made several errors in coordinating the detailed design of the project, including the valley junction between the concrete steps and seats. The steel substructure to these had been redesigned by the engineers (Buro Happold) in August 2007, and AEW failed to appreciate the implications this had for the geometry of the interface between the steps and seats, or to specify the dimensional tolerances between the pre-cast units, or an adequate coverage for the reinforcement to the units, even after they were alerted to the problems in 2008 by a query from the contractor. As a result, it was not possible to use the steps at the time the museum was opened to the public in 2011. The problems resulted in a claim by the museum against the architects, who tried to argue that this detail was the contractor’s responsibility.

However, the judge would not accept this argument, stating (at para. 82):

3.16 It is therefore very important that the delineation between the parts to be designed by the contractor and the rest of the project is described accurately.1 This can be quite difficult in practice, especially where several parts or elements are listed, or the list includes a system (e.g. services) that is integral to many parts of the building.

3.17 As the contractor is only required to design the specified parts, the contract administrator will remain responsible for any integration. This could extend to the physical junctions between the contractor-designed parts and other parts, but could also cover the combined performance of several systems or of systems and elements. If it is intended that the contractor is to be responsible for resolving any interface (physical or performance), the interface would have to be identified clearly within the parts to be designed by the contractor. The contractor retains the copyright in any design it provides, but grants the client a licence to use it for the Works and related purposes (cl. 15.4).

Contractor’s design liability

3.18 Under clause 15 the level of liability of the contractor for design is to use the skill and care of a competent designer (cl. 15.1.1). The contractor is also required ‘to ensure that its design is in accordance with the Client’s specification as stated in the Contract Document’ (cl. 15.1.2).

3.19 There are essentially two levels of liability used in construction. Professionals normally undertake to use reasonable skill and care, rather than promise to achieve a particular result. To understand this distinction, consider the case of a medical professional: a doctor would never promise to cure a patient, but simply to use their medical skills competently to achieve the best outcome possible. The fact that the patient does not get better is not of itself sufficient to show the doctor made a mistake. Similarly, with professional designers such as architects, the fact that there is a defect in the design is not sufficient to show they were negligent. Any client bringing a claim must also prove that the architect failed to use the reasonable skill and care of a competent architect. This is sometimes referred to as a ‘negligence-based liability’ and is the normal level of liability that would be set out in an architect’s appointment or would be implied by the courts if no level has been set.

3.20 The alternative, more onerous, level of liability is to promise to achieve a result. This is often referred to as a ‘strict liability’, as there is no need for the claimant to show that there was any negligence on the part of the designer; it would be enough to show that the result did not meet the stated requirements in some respect. A commonly used shorthand descriptor is that the designer has taken on a ‘fit for purpose’ liability. Contractors who undertake design work often take on an express ‘fit for purpose’ liability. Where no level of liability had been set out, the courts may imply that there is a strict liability, provided it can be shown the client was relying on the contractor’s skill and judgement.

3.21 Clause 15 appears to contain both levels of liability, i.e. a professional one under 15.1.1 and a strict one under 15.1.2 – the phrase ‘ensure that its design is in accordance with …’ would normally be interpreted as a strict duty. This could potentially create a conflict, however, the 15.1.2 obligation is stated to be ‘subject to clause 15.1.1’ and so it is likely that the former level would prevail. Nevertheless, this may depend on how the rest of the documents are expressed (see, for example, the recent case of MT Højgaard A/S v E.ON Climate & Renewables UK Robin Rigg East Ltd).

MT Højgaard A/S v E.ON Climate & Renewables UK Robin Rigg East Ltd

Here MT Højgaard (MTH), the claimant contractor, entered into an agreement with the defendant employers E.ON Climate and Renewables (EON) for the design, fabrication and installation of the foundations for 60 wind turbine generators for the Robin Rigg offshore wind farm in the Solway Firth, Scotland. Following installation of the turbines, movement was discovered in the grouted connections between the foundation monopoles and the transition pieces which supported the generators. The grouted connections had been designed in accordance with international standard DNV-OS-J101, as required by the specification. The key clauses stated:

Unfortunately, DNV-OS-J101 was fundamentally flawed, so that following it would have inevitably resulted in a faulty connection. The court therefore had to decide whether MTH’s obligation was limited to using reasonable skill and care (i.e. to design the foundations on the basis of a 20 year design life in accordance with J101) or whether it was under a strict obligation to achieve a service life of 20 years. The Technology and Construction Court (TCC) decided that the words of clause 3.2.2.2 were clear and imposed a strict obligation, noting that it is not uncommon for the obligations to exercise reasonable care and to achieve a particular result to exist side by side in construction and engineering contracts, and that the two obligations are not mutually incompatible. Although this was overturned at the Court of Appeal, it ultimately proceeded to the Supreme Court, where the original decision was upheld.

3.22 Clients would usually prefer a strict level of liability. After all, if they have taken the trouble, with their consultant, to set out detailed requirements for the design, including specific performance targets (e.g. in relation to energy use), they are likely to want to be able to bring a claim should the building not perform, without having to also prove a lack of care. However, as the ‘fit for purpose’ level of liability is more onerous on the contractor, some contractors may be unwilling to tender on this basis or might submit higher tender prices. The JCT contracts do not generally contain this option (except in the case of the Major Project Construction and Constructing Excellence contracts). However, it is the default position in NEC4 contracts, with the alternative of ‘reasonable skill and care’ under Option X15, and is standard in the FIDIC and IChemE contracts, therefore its use is increasing.

3.23 Under clause 15.5 the contractor is required to ‘ensure there is adequate professional indemnity insurance for its design responsibilities, as set out in item P of the Contract Details’ (if no requirement is set out the obligation would fall away). The contractor might not be able to obtain insurance to cover a ‘fit for purpose’ risk, but that would not, of course, affect its liability.

Contractor’s obligations in respect of subcontracted work

3.24 The contractor’s duties with respect to subcontracting the work are set out briefly in the following clause:

3.25 The contractor may subcontract to anyone it chooses; there is no requirement to inform the contract administrator beforehand, or to obtain permission from the contract administrator or the client, and neither has the power to bar a contractor from using a particular firm. As the contractor is, of course, entirely responsible for all its subcontractors, in theory there is no risk to the client, even if the contractor selects firms that are not capable of achieving the desired standard of work. However, in practice it can be frustrating to stand by without intervening, as work has inevitably to be redone and delays are caused.

3.26 If the client wishes to take a more proactive stance, there are two possible courses: one is to add a clause requiring the client’s or contract administrator’s permission for any subcontracting (or perhaps only for subcontracting certain work), with such permission not to be unreasonably withheld. The second is to use the ‘Required Specialists’ provisions for critical areas of work.

Required specialists

3.27 Under an optional clause (cl. 16) the client may specify that the contractor uses particular specialists to carry out described parts of the works in the contracts. If used, the contractor is fully responsible for the performance of those specialists (cl. 16.1.1), in the same way that it would be for its own domestic subcontractors.

3.28 The details of the specialists, and the work they are to carry out, are entered in the Contract Details (item Q). The contractor should be given full information at tender stage to allow the contractor to make enquiries as to the suitability of the firm, and its price and terms for carrying out the work.

3.29 Clause 16.2 states: ‘The Contractor shall, at the Start Date or thereafter as appropriate, employ the Required Specialists to undertake the part(s) of the Works described in item Q of the Contract Details.’

3.30 It is possible that if the contractor experiences problems with the specialist, it may later refuse to engage the firm, or engage the specialist, but then attempt to claim for additional time and money should the firm later default on its subcontract (there is old case law that may support such a claim, for example see Gloucestershire County Council v Richardson). It is suggested that in the context of the RIBA Building Contracts any such argument is unlikely to succeed: clauses 2.6, 16.1.1 and 16.2 are unqualified – it is the responsibly of the contractor to make full enquiries and request any further information at tender; once the contract is entered into, the specialist’s performance is entirely at the contractor’s risk.

Gloucestershire County Council v Richardson [1969] 1 AC 480 HL

In this case the House of Lords considered whether a main contractor might be liable to the client in respect of latent defects in materials delivered by a nominated supplier. It held that the main contractor’s liability to the client was limited to the extent of the nominated supplier’s liability to the main contractor by operation of the terms of the nominated subcontract.

3.31 If the contractor terminates the required specialist’s employment, it must notify the contract administrator, and provide a list of suitable alternative specialists (cl. 16.1.2). The contract administrator is required to ‘issue an instruction regarding a replacement’ (cl. 16.1.3). The contract then states that the contractor ‘shall be responsible for any delay or additional costs arising from the termination’ (cl. 16.3). Essentially, the contract administrator is responsible for taking action and resolving the situation. However, as the contractor will bear all the losses, it is likely to make every effort to make sensible suggestions for a replacement.

3.32 The contracts do not distinguish between the possible different reasons for the termination, so it appears that the liability would apply whatever the reason; whether a simple falling out or a disagreement about money, or because the firm seriously failed to perform. Furthermore, they do not discuss what would happen if the required specialist refused to undertake the project, or became insolvent, and yet no termination was issued. The contractor is only made liable for consequences of any termination, not of complete non-performance, and a contractor might argue that in these circumstances the client should carry the risk. It would therefore be sensible for the contract administrator to take action promptly, whatever the cause of the termination.

Compliance with statute/health and safety legislation

3.33 The contractor is required to comply with all statutory requirements applicable to the works (cl. 2.1.4). In addition, clause 2.1.3 requires it to ‘comply with all of the relevant health and safety legislation’. The contracts also require the contractor to notify the contract administrator if, in its opinion, an instruction may have adverse health and safety implications (cl. 5.14.2). This is a useful provision that reflects the normal implied duty to warn of any instruction that would have an adverse effect.

3.34 Clause 2.1.2 states the contractor shall: ‘be responsible for obtaining all regulatory and statutory consents, fees and charges as set out under item I of the Contract Details’. It is important to note that it is not just a matter of fees, notices and charges as would be the case in many JCT contracts; item I could list responsibility for obtaining and paying for all planning permissions, Building Regulations approvals and/or party wall consents.

3.35 Such matters would, of course, place far greater responsibility than the general compliance set out in clause 2.1.4. If the client wishes the contractor to obtain such consents, it would be important to make this clear in the tender documents, and to ensure that ‘Contractor’ is selected in item I, as otherwise this would not be covered by the lesser obligation in clause 2.1.4.

Table 3.5 Contractor’s duties
Table 3.6 Contractor’s rights

Management systems

3.36 The RIBA Building Contracts place more emphasis on management, and have more provisions concerning meetings, coordination and communication, than do other equivalent contracts.

3.37 These provisions are aimed at ensuring the smooth running of the project. They include requirements to:

  • provide and update a programme;
  • give early warning of matters that may cause a delay or affect the contract price (see paras 4.22 and 4.23);
  • suggest improvements (see para. 6.8);
  • hold a pre-start meeting;
  • maintain a risk register, if appropriate.

Some of these mechanisms are discussed in other parts of this Guide, but the last two are of more general application.

Pre-start meeting

3.38 The requirement to hold a pre-start meeting, at least 10 days before the work is due to start on site, is contained in clause 3.1. Both parties must attend, as well as the contract administrator. Clause 3.1 states that the parties and the contract administrator must:

  • 3.1.1 set out expectations from each other
  • 3.1.2 set out the administration and communication procedures, including any specific rules on written and electronic communications
  • 3.1.3 identify potential and actual risks and set out procedures to deal with them, to include the preparation of a Risk Register, if appropriate.

3.39 The pre-start meeting is often the point at which the contract documents are signed. None of the discussions ought to result in any changes to the contract terms or the obligations of the parties. However, it would be wise to bear in mind that there is nevertheless a close link between the above and various contractual issues. For example, the ‘expectations’ cannot be more than those that are already set out. The client, for example, cannot demand a higher standard of work than the level specified in the contract documents or that the contractor finishes earlier than the contractual date. If it becomes apparent at the meeting that expectations are at odds with those in the contract, then the documents should be amended before signature.

3.40 The meeting will be used to flesh out and fine-tune some of the procedural matters. Key among these would be whether the client is to remain in occupation, and what the exact arrangements will be with regard to security, safety, access, use of facilities, storage and disposal of rubbish. If any additional or new arrangements are made, these should be recorded and annexed to the contract documents. The meeting may also be used to agree communication procedures (cl. 3.1.2). Generally, all communication is to be in writing and issued to the parties and the contract administrator (cl. 11.8), unless the contract states otherwise. Special procedures are set out in the case of termination (cl. 11.9, see para. 9.17).

Progress meetings

3.41 The 2014 version of CBC required that progress meetings be held monthly (or other period as agreed) and attended by the contractor, the contract administrator and any other person invited by the contract administrator (CBC 2014, cl. 3.6). Although the requirement has been omitted, it is common practice to hold such meetings. Including the provision in CBC 2014 meant that it was an obligation on the contractor to attend, and a breach if it did not. If the parties feel that attendance at meetings is important, they may wish to consider adding in such a provision, either in the contract or within the preliminaries to the specification. The meetings will normally cover matters such as progress, technical issues and information needed, and are an opportunity to discuss advance warning notices. In particular, requiring the contractor to provide an update to its programme five days before the meeting would be a useful way for the contract administrator to monitor and record how the job is progressing.

Risk register

3.42 Clause 3.1.3 refers to the preparation of a risk register ‘if appropriate’ (in the 2014 editions this was included as an optional provision that, if selected, required the contract administrator to establish and maintain a risks register). The term ‘Risk Register’ is defined as ‘a document identifying potential and actual risks which could affect the progress of the Works and setting out procedures to deal with them’. Initially, the register will list the risks and mitigation procedures identified and agreed at the pre-start meeting, but these are likely to be adjusted as the project progresses and new risks are identified. The register could be in the form of a simple list (or more likely a spreadsheet), and it is common practice to place a priority on the risks (e.g. highly likely, not likely), as well as to set out the measures or actions to be taken should a risk materialise and who will take them. Strictly speaking there is no contractual obligation to comply with any actions set out (unless, of course, the register includes obligations already covered in other contractual provisions). Nevertheless, it may be a useful point of reference in day-to-day communications and a good discussion item at progress and other meetings.

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