INDEX
The index that appeared in the print version of this title was intentionally removed from the eBook. Please use the search function on your eReading device for terms of interest. For your reference, the terms that appear in the print index are listed below
accountability
culture of
for key priorities
Adler, Paul, on common goals
Agassi, Andre
Aggarwal, Pankaj
Ahrendts, Angela, on culture at Apple
Airbnb
“all in” culture at
conflict at
culture at
experimentation with priorities at
hiring at
innovation at
lack of processes at
management at
missteps of
obsession at
priorities at
Alibaba
conflict at
culture at
playful culture at
AliCloud
alignment
difficulty in achieving
high
AliPay
“all in” culture
Amabile, Teresa
Amazon
Apple
culture at
results vs. relationships at
sustainability of
autonomous culture
believing (social capital)
benefits
of obsession
of processes
of teams
Berkun, Scott, on conflict
Bezos, Jeff
on culture at Amazon
on experimentation
binge watching, of television shows
Bird, Brad
on conflict
on obsession with work
Blockbuster
bonding (social capital)
Bowling Alone (Robert Putnam)
Brain Trust, at Disney Animation
Brave (film)
Brenneman, Greg, on hiring process
budgeting, at Amazon
building (social capital)
“Building a Collaborative Enterprise” (Adler, Heckscher, and Prusak)
Burns, Ursula, on conflict and culture
Cameron, Kim
capabilities, developing vs. acquiring
Catmull, Ed
on culture
on Disney Animation and Pixar
as founder of Pixar
on obsession
on purpose of Pixar
on removing personnel
on stagnation of business
on teams
CCMP Capital
Chase, Charleen
Chen, Julie
Chesky, Brian
on Airbnb’s missteps
on cultural fit
on priorities
as rated by employees
Chouinard, Yvon
on childcare centers
on conflict
on culture
as founder of Patagonia
on obsession
participation of, in outdoor activities
on product quality
Civil War military loyalty
climate, corporate
cognitive culture
Cohen, Susan, on defining teams
Common Threads Initiative
communal culture
communal relationships
“compassion fatigue”
competence, as measured by coworkers
Comstock, Beth, on conflict
conflict
at Alibaba
as characteristic of extreme teams
management of
productive
resistance to engage in
and social skills
techniques that promote
context setting, for priorities
control issues
Costa, Dora, on military desertion
cultural fit
in building teams
as characteristic of extreme teams
and development of company culture
in hiring process
importance of
and leadership style
risks of focus on
at Zappos
culture
of accountability
addressing in failing team
at Airbnb
of “all in”
at Amazon
of autonomy
in building teams
changing your current
as characteristic of extreme teams
climate vs.
cognitive and emotional
of community
defining
development of, for cultural fit
and emotions
obsession with
at Pixar
of playfulness
soft vs. hard
at Starbucks
themes for
of transparency
at Whole Foods
“culture deck,” of Netflix
dailies, at Pixar
“demo days,” at Airbnb
Disney, Walt
Disney Animation
creative process in
culture change at
as failing team
distractions, from key priorities
double-bind
Dropcam
Duckworth, Angela, on grit
eBay
Edmondson, Amy
on psychological safety
on types of teams
Elliott, T. S., on risk
emotional contagion
emotional culture
emotional labor
emotional skills
emotions
employees
at Amazon
engagement of
finding meaning at work
at Netflix
removing underperforming
toxic
Enron
entrepreneurs
ethical issues
exchange relationships
experimentation, with priorities
Face Game (at Zappos)
face saving
Fadell, Tony, on personnel management
failing teams
failures, learning from
Feintzeig, Rachel
Fey, Tina, on hiring
Finding Dory (film)
Finding Nemo (film)
focus
on key conflicts
on key priorities
Folkman, Joseph
freeloaders
Full Spoon program
future planning
and experimentation with priorities
at Netflix
at Pixar
gender differences
goal setting
Goffman, Irving, on face saving
innovation at
psychological safety at
Graham, Paul
on obsession with company
on obsession with work
Grant, Adam, on gender differences
grit
groupthink
Hackman, Richard
on power
on problems of teams
hard culture
Hastings, Reed
on culture of Netflix
as founder of Netflix
on future of Netflix
on priorities
on relationships vs. results
Heckscher, Charles, on common goals
Heilman, Madeline E.
Herrin, Jessica, on hiring
highly aligned
hiring process
at Airbnb
cultural fit in
at Pixar
at Zappos
holacracy
Holbrook, Richard, on conflict
House of Cards (television show)
Housman, Michael
Hsieh, Tony
on culture
on customer service
as founder of Zappos
influence of, at Zappos
ideas
conflict about
generation of
IDEO
incremental innovation
ingroups
innovation
at Airbnb
at Google
incremental
at Netflix
at Whole Foods
Inside Out (film)
internal competition
Ives, Jony, on results vs. relationships
Jobs, Steve
communal culture created by
as founder of Pixar
legacy of
on results
Kahn, Matthew, on military desertion
karoshi
Lasseter, John
on Disney Animation and Pixar
as founder of Pixar
on supporting employees
loosely coupled
loyalty, to teams
Ma, Jack
on culture
on ethics
on finding right people
as founder of Alibaba
leadership of
on obsession
on playful culture
Mackey, John
Appalachian Trail hiked by
on building teams
as founder of Whole Foods
on teams
on transparency
Maner, Jon
Mayer, Marissa, on priorities
McCord, Patty, on performance measurement
Mead, Margaret, on change
men, expectations for
Michaud, Jon
Microsoft
military loyalty
Minor, Dylan
missions, non-financial
Motorola
Musk, Elon, as visionary leader
Musk, Justine
NASA
Nemeth, Charlie
Nest Labs
accountability at
autonomous culture at
changing priorities at
context setting at
cultural fit at
culture at
experimentation with priorities at
future of
incremental innovation at
personnel management by
relationships and results at
self-imposed limitations on
transparency at
Net Promoter Score (metric)
New York Times
Nike
Notes, at Pixar
obsession
benefits and risks of
in building teams
as characteristic of extreme teams
characteristics of companies with
with culture
definition of
and grit
at Patagonia
at Pixar
risks of
with societal impact of company
as team vs. personal trait
with work
at Zappos
Onward (Howard Schultz)
origins stories, of companies
outcomes, for key priorities
Patagonia
“all in” culture at
cultural fit at
culture at
ingroups at
obsession at
relationships at
self-imposed limitations on
shift to organic cotton at
Perez, William
performance metrics
for evaluation of teams
for individuals and teams
at Zappos
Personal Emotional Connection (metric)
personal trait, obsession as
personnel management
at Nest Labs
at Netflix
at Pixar
Pixar
collaboration at
communal culture at
conflict at
cultural fit determined at
culture at
Disney Animation under leadership of
emotional support at
experimentation with priorities at
future-forward focus of
hiring process at
obsession at
performance evaluation at
personnel management by
teams at
work reviewed at
playful culture
plussing
postmortems, at Pixar
power issues
priorities
at Airbnb
in building teams
as characteristic of extreme teams
context setting for
development of
experimentation with
identification of
simplifying
processes
benefits of
drawbacks of
eliminated by Netflix
productive conflict
productive defocusing
progress review, of priorities
Prusak, Laurence, on common goals
psychological safety
Putnam, Robert, on social capital
relationships
at Amazon
balancing with results
communal and exchange
and focus on results
at Netflix
at Pixar
and results
results/relationships model
risks associated with
and social capital
results
balancing with relationships
defining
focus on
and relationships
results/relationships model
risks
associated with relationships
of conflict
of extreme teams
of focus on cultural fit
heading off future
of obsession
Rock, David, on common goals
Sandberg, Sheryl
on gender differences
on Netflix “culture deck”
Scanlon, Dan, on communal culture
Schein, Ed, on culture
Schultz, Howard, on emotional connection
self-awareness
The Sheet, at Airbnb
social capital
social cohesion
social loafing
social perceptions
social skills
societal impact (of company)
soft culture
Sparta Systems
Stanton, Andrew
director of Finding Nemo
on sequels
Starbucks
Stewart, Jon, on Alibaba
strong culture
success metrics
teams
benefits of
challenges in building
characteristics of extreme
and control
defining
developing extreme teams from failing teams
and entrepreneurs
evaluating need for
experimentation with priorities by
as factors in success
hiring into
and power
risks of conflict in
risks of extreme
shared context of
trust within
types of
team trait, obsession as
10,000 hour rule
Thiel, Peter, on start-up firms
Tolstoy, Leo, on families
toxic employees
Toy Story 2 (film)
transparent culture
Trefler, Alan, on hiring process
trust
in employees
lack of
and performance perceptions
within teams
and transparency
Valeant
value proposition
values, of company, see also culture
Volkswagen (VW)
Wallace, David Foster, on culture
Warby Parker
weak culture
Whiplash (film)
Whitehead, Alfred North, on adventure
Whole Foods
autonomous culture at
cultural fit at
culture at
importance of teams at
innovation at
origin story of
results determined at
societal impact of
success metrics at
success of
teams at
teams issues dealt with at
terminology at
transparent culture at
workplace satisfaction at
women, expectations for
work, obsession with
Workaholics Anonymous
Worn Wear program
Wrzesniewski, Amy, on meaning at work
Xerox
Zappos
accountability at
communal culture at
culture at
hiring process at
holacracy at
obsession at
playful culture at
relationships at
turnover at
Zappos Insiders
Zenger, John
zones, for teams