About the Authors

For over ten years Paul Levesque was an executive consultant with the Achieve Group (founded by partner Art McNeil). As lead instructor at Achieve’s Service Quality Academy, he helped guide over 350 international corporate clients through the planning and implementation of their change and improvement efforts. For four years (1997~2000) he served as executive director at Catalyst, a British management consulting firm.

Paul is the author of Breakaway Planning: 8 Big Questions to Guide Organizational Change (Amacom, 1998) and The WOW Factory: Creating a Customer Focus Revolution in Your Business (Irwin, 1995).Articles he has written have appeared in publications such as Quality Digest and the business journal Biz.

Art McNeil founded the Achieve Group, a consulting company whose namesake Achieve Global has gone on to become one of the largest training companies in the world. He also served as chairman of Times Mirror Training’s international board of directors.

Art wrote the international best-seller The “I” of the Hurricane: Creating Corporate Energy (Stoddart Publishing, 1987), which has been translated into several languages, and co-authored The VIP Strategy: Leadership Skills for Exceptional Performance (Key Porter Books, 1989). With partner Paul Levesque, he is the coauthor of a weekly syndicated newspaper column entitled Dreamcrafting.