INDEX
abandonment: calculated, 49
of wrong decisions, 67–68
ability, and style/appearance, 99–100
accessibility, 103–4
accountability, 135, 136–38, 153
accountability system, 189
achievement, celebrating, 32
acting classes, 199
acuity, 198–205
adaptability, 42–47
adaptation, 48
Agile Project Management (APM), 180–82
agreements, 106
aligning/alignment, 29–32
Amazon, 89
AOL, 67
APM. See Agile Project Management
appearance, and ability, 99–100
Apple, 112–13
appointments, 104
argumentation, effective, 56–58
arguments, preparation of, 57
AT&T, 49
audit, big picture, 110
autonomy, of work, 80
availability, 103–4
awards, 121
Barnes and Noble, electronic publishing at, 89
Bell Operating Companies, 49
benefits, of new ideas, 60–61
Bennett, J. Michael, 167
Best Buy, 110
best practices, 97–98
Blackberry, 69
blame, accepting, 132
boredom, preventing, 92–94
boundaries, 91
brainstorming, 189
Branden, Nathaniel, 195
Branson, Richard, 44
break rooms, 203
breaks, 205
Brin, Sergey, 38
BSkyB, 191
budget cuts, 95
bureaucracy, 156
business practices: changing, 87–88
imitating, 46–47
celebration, 32
challenges: business, 42–45
risk-taking, 93
change, 4, 37–51, 66, 71, 87, 177, 179
inertia and, 40–41
innovation and, 39–40
managing, 48–51
chaos, embracing, 38
cloud computing, 172–73
coaching, 186–87
cohesion, 58–61
in decision-making, 68–71
communication, 4, 25, 53–61, 92, 122, 167
and effective argumentation, 56–58
rules of, 54–56
communication styles, 55–56
commuting, 152
through modeling, 46–47
complacency, 111
complexity, value-destructive, 85
conflict, 138–40
mediating, 104–6
in team collaboration, 70–71
consistency, loyalty and, 126
consultation, 25
contingency plans, 67
control: and productivity, 153–54
of technology, 173–76
organizational, 28–29
corporate cultures, and inertia, 40–41
creativity, 115
and work process, 123–25
credit, taking, 132
responding to, 138–40
cross-training, 183
culture: of efficiency, 84–87
organizational, 83–84
dashboards, 101
data management, 43–44
debate, in decision-making, 69–70
decision-making, 3, 4, 25, 45–46, 58, 63–64
collaboration around, 68–71
executing, 72–73
factors in, 67–68
imperatives in, 65–66
wrong, 66–67
decoration, 202
of responsibility and authority, 41–42
diet, good, 197
digital cameras, 68
Dillon Consulting, 191
direction, 46
disagreement, 57–58
in decision-making, 69–71
dissension, 71
diversity, encouraging, 90–91
documentation, 183
Drucker, Peter, 39
The Effective Executive, 1, 3, 207–8
on knowledge workers, 209–10
eating, 197
Eckert, Robert, 127
economy, knowledge-based, 78
Effective Executive, The (Drucker), 1, 3, 207–8
effectiveness, 2, 134, 143, 188–89
effective, 188–89
ego, 45–46
electronic publishing, 89
email, 205
emerging nations, competition from, 43
employees, 80, 86, 88, 154, 191
coaching, 186–87
diversification of, 90–91
engagement of, 116–18
as greatest asset, 78–79
interchangeability of, 182–85
loyalty of, 115–16
motivating and challenging, 92–96, 120–21
unproductive, 107–9
empowerment: individual, 154
enablers, 156–62
engagement, team-member, 116–23
Enron, 31
working, 201–3
e-readers, 89
ergonomics, 201
establishing goals, 32–35
Evernote (application), 188
excuses, 72
execution, 72–73
continuum, 28–29
executive(s): defined, 3
as team members, 77–81
executive assistants, 104
exercise: memory, 199–200
physical, 197–98
exit strategies, 171
managing, 50–51
experts, and innovation, 39–40
Facebook, 175
facilitation, 122–23
facilitator, 162
failure, 124–25
false economy, 151–52
film crews, project management by, 181
film market, Kodak and, 68
flexibility, 48–51, 68, 72–73, 177
appearance/style, 99–100
in project management models, 180–82
Ford, Henry, 98
foundational beliefs, of organizations, 28–29
Freedom (computer program), 174
Frito-Lay, 47
Fuji, 68
fun, 205
Gangwish, Steve, 47, 70, 80, 145, 148
Gates, Bill, 112–13
GE, underperformers at, 108–9
Geneen, Harold, 38
Gerber baby food, 91
gifts, 128
global market, 94
focus on, 31–32
measurability of, 178–79
organizational, 122
productive and reliable, 32–33
in quantum leaps, 112–13
reevaluating, 204–5
team, 27–28
as team, 33–35
creativity at, 123–24
gossip, 160
gratitude, factors in showing, 127–30
Halligan, Brian, 120
hard reboot, 194–95
health: physical and mental, 193–94
prioritizing, 195–98
Hostess Brands, 41
houseplants, 201–2
Howard, Mike, 87, 149, 155–56, 162, 166, 198
HubSpot, 120
hydration, 197
ideas, 124
promoting, 58–61
impact, of valuing time, 148–52
implementation plan, 59–60
inactivity, and mental acuity, 204–6
indecision, resolving, 64–66
individuals, 154
communication styles, 55–56
inertia, 40–41
information: access to, 188
overload, 164–69
initiative, encouraging, 41, 42, 118
investors, 38
John Hancock Investments: company loyalty, 129–30
structured communication at, 56
Jordan, Michael, 120
Key Performance Indicators (KPIs), 35
knowledge, multiple sets of, 134–35
knowledge work, 209–10
Kodak, and digital cameras, 68
KPIs. See Key Performance Indicators
Kroc, Ray, 90
language learning, 200
leader-as-coach, 187
leadership, 8, 34, 35, 38, 79, 85, 126, 154
leading by example, 46
learning, 200
and ROI, 187–92. See also training
Levin, Gerald, 67
listening, 54
loyalty, 115–16
gratitude and, 127–30
new paradigm of, 125–27
LucasArts, 66–67
Luccock, H. E., 134
Lucent Technologies, 49
management, 30
changes in, 208–9
flexibility in, 184–86
marketing, 39
markets, emerging, 43
Mattel, 127
Mayer, Marissa, 123–24
measurement/metrics, of productivity, 35, 178–79, 189
mediation, 104–6
meetings, 179
business, 161–62
memory, exercise of, 199–200
mental acuity: inactivity and, 204–6
sharpening, 198–201
mental health, 198
metacognition, 132–33
Microsoft Outlook, 6-D Information Management System and, 168–69
Mini-CEO Program, 120
miscommunication, 54
mission statements, 29
mistakes, 155–56
modeling, 46–47
Montreal Transit System, 190
motivation, 4, 35, 92, 108, 115–30, 186
creativity and, 123–25
tips for, 121–23
Motorola, 191
Murdoch, Rupert, 117
National Employment Engagement Study, 117
National Sleep Foundation, 196
National Speakers Association (NSA), 29
implementation plans, 59–60
succession plans, 183–84
Nations Hotel Company, 191
Net Nanny (computer program), 174
Nike, Inc., 91
Nokia, 43
NSA. See National Speakers Association
objections, 80
objectives, 29
office design, 202–3
office environment, improving, 201–3
office hours, 104
opportunity cost, 65
options, 67
goals of, 28–29
outcome, 65
outsourcing, 44
overload, information, 164–69
Page, Larry, 38
paying it forward, 130
Pennington, Randy: Results Rule!, 179
consistency of, 98–102
performance management, 102, 122
performance reviews, 101–2
persuasion, skills of, 58
pioneering technology, 169–73
planning, 27, 28–29, 119, 143, 144
for succession, 183–84
Pope, Alexander: “An Essay on Man,” 132
Powell, Colin, 155–56
praise, 128
precautions, 67
priorities, 178
of health, 195–98
problems, dealing with, 155–56
processes, core, 86
productivity, 86, 97–98, 133, 170, 177
determining, 178–79
engineering quantum leaps in, 111–13
hard reboot, 194–95
health and, 195–98
keys to, 143–46
maintaining, 72–73
and performance, 101–2
removing barriers to, 155–56
self-control and, 153–54
professionalism, 150
profitability, 179
Project Management Training Program, 191
projects, 87
agile management of, 180–82
proposals, implementation plans for, 59–60
publishing industry, changes in, 88, 89
quantum leaps, engineering, 110–13
reading, 167
receptiveness, team, 87–91
rechecking, 55
red tape, 156
reduction, 87
redundancy, 182–83
reports, standardized, 101
research, online, 167
resolving indecision, 64–68
resources, 66
obtaining and retaining, 94–96
time as, 148
respect, 126
delegation of, 41–42
personal, 136–37
results, 3
consistent, 98–102
Results Rule! (Pennington), 179
retreat, personal, 195
return on investment (ROI), 65, 77, 81, 176, 179
consistent training, 190–92
effective efficiency and, 188–89
learning and, 187–88
revitalization, 98
rewards, intrinsic and extrinsic, 120
risk, calculated, 84
risk-taking, 92–96
Roddenberry, Gene, 169
ROI. See return on investment
rules, organizational, 153
saying no, 157–59
schedule, flexibility of, 100
Schlimmbesserung, 170–71
scoreboards, 101
security, cloud computing, 172–73
self-care, 194–95
self-control, and productivity, 153–54
self-knowledge, 133
self-worth, time management and, 150–52
sense of accomplishment, 94
setting an example, 154
Severts, Jeff, 110
Shaw Industries, 30
debate in, 69–70
Silly Putty, 91
simplification, 86
Sirota Consulting, 93
6-D Information Management System, 168–69
slackers, identifying and correcting, 107–9
sleep, 196
Slinky, 91
Smith, Darren, 56, 79, 178, 206
on company loyalty, 129–30
social media, misuse of, 175–76
society, changes in, 50
software design, 182
speed, 184–87
speed-reading, 167
Spira, Jonathan B., 165
Starbucks, 90
strategy: changes in, 87
team focused, 77–81
stretching, to grow, 132–35
study, creativity and, 124
style, 184
personal, 99–100
substance over style, 98
success: based on SWOT analysis, 109–13
celebrating, 119–20
succession planning, 183–84
sunset clauses, 87
sunshine, and office environment, 202
SWOT analysis, 98, 109–11, 113
synergy, team, 135
tactical work, 6
talent, management of, 44
tasks, 185
refusing, 157–59
Taylor, Alex, 100
team: alignment of, 29–32
as asset, 78–79
communication with, 55–56
conflict and decision-making with, 70–71
consultation with, 109–10
diversification of, 90–91
effectiveness of, 134–35
empowerment of, 41–42
engagement of, 116–20
importance of, 133–34
interchangeability of, 182–85
motivating and challenging, 92–96
unity of, 103–9
team culture, 70
efficiency and, 84–87
team dynamics reviews, 102
cloud, 172–73
controlling, 173–76
efficiency and, 188–89
information intake and, 166–69
“time-saving,” 170–71
techno-tools, controlling, 173–76
Tektronix Communications, 171
telephone, 59
thinking: defeatist, 161
employer vs. employee, 136–38
evaluating, 132–33
3D Realms, 66
3T Leadership Assessment, 9–15
making use of, 18–19
scoring, 16–18
information intake and, 166–67
saving, 156–62
valuing, 148–52
and self-worth, 150–52
social media and, 175–76
Time Warner, and AOL, 67
time-wasters, dealing with, 153–56
to-do lists, 204
tracking, 119
trade-offs, 65
training, 72, 73, 80, 119, 183
consistent, 190–92
triage, 164–65
information flow and, 165–69
trust, 56
turnover, 127
Twitter, 175
“2001 Global Training and Certification Study, The,” 191
underperformance, 107–9
unity, team, 103–9
upgrading, 170
US Postal Service, business practices of, 46–47
time as, 148–52
verification, 56
video games, 66–67
Warner-Lambert, 46
waterfall model, 180
weaknesses, examining, 109–11
Welch, Jack, 108–9
Wells Fargo, 47
Western Union, 59
Wi-Fi, 188
work, 6
and knowledge, 209–10
workflow: authority and, 155–56
streamlining, 85–86
workforce, decentralized, 211
working environment, 83–84
work/life balance, 121
work process, and creativity, 123–25
Wurman, Richard Saul, 165
Yahoo, 38