Quotations are used at the beginning of each chapter and section to provide context and invoke thought.

Term definition: These are new, or specific, terms that relate to Agile, or Agile Business Management. These terms will always appear capitalised in the main body of the book. A complete list of terms and definitions can be found in the glossary.

TIPS will provide helpful advice, suggestions or caveats to help implement Agile Business Management.

Examples: Each example illustrates the possible uses of the methods, techniques or processes described in the section.

Case study: A case study is a detailed account of how actual organisations have used these methods. Each case study examines the drivers for change, the solution and its implementation, and the ultimate outcomes. In many cases, the case studies are written by, and attributed to, the reference organisation.