REFERENCES

All URLs are correct at the time of first publication.

ACAS Guidance (2016) Employing younger workers. Available from: www.acas.org.uk/media/pdf/0/i/Employing_younger_workers_Nov.pdf

Adair, J. (2009) Effective Leadership. London: Pan Books.

Allee, V. (2002) The Future of Knowledge: increasing prosperity through value networks. Burlington, MA: Routledge.

Argyris, C. and Schon, D. A. (1974) Theory in Practice: increasing professional effectiveness. San Francisco: Jossey Bass.

Artz, B., Goodall, A. and Oswald, A. (2016) ‘If your boss could do your job, you’re more likely to be happy at work’, Harvard Business Review. Available from: hbr.org/2016/12/if-your-boss-could-do-your-job-youre-more-likely-to-be-happy-at-work.

Baddeley, S. and James, K. (1987) ‘Owl, fox, donkey or sheep: political skills for managers’. Management Education and Development, 18 (1). 3–19.

Behn, R. D. (2003) ‘Why measure performance? Different purposes require different measures’. Public Administration Review, 63 (5). 586–606.

Berger, C., Blauth, R., Boger, D., Bolster, C., Burchill, G., DuMouchel, W., Pouliot, F., Richter, R., Rubinoff, A., Shen, D. and Timko, M. (1993) ‘Kano’s methods for understanding customer-defined quality’. Center for Quality of Management Journal, 2 (4). 5.

Business Analysis Manager Forum (2012) Skills coverage model. Available from: www.bamanagerforum.org/events/

Business Analysis Manager Forum (2015) Measuring BA performance. Available from: www.bamanagerforum.org/events/

Business Analysis Manager Forum (2016) The tools of the trade. Available from: www.bamanagerforum.org/events/

Cadle, J., Paul, D. and Turner, P. (2014) Business Analysis Techniques. Swindon: BCS Learning and Development Ltd.

Checkland, P. (1999) Systems Thinking, Systems Practice: includes a 30 year retrospective. Chichester: John Wiley and Sons.

Cialdini, R. B. (2007) Influence: the psychology of persuasion. New York: Harper Business.

CIPD (Chartered Institute of Personnel and Development) (2017) Employer guide: apprenticeships that work. Available from: www.cipd.co.uk/Images/apprenticeships-guide-2017_tcm18-10897.pdf

Collins, J. (2001) Good to Great. London: Harper Collins Business.

Cooper, M. (1994) Director of the Massachusetts Institute of Technology (MIT) Press, interview with J. Abrams. International Design Magazine, Sept/Oct issue.

Dweck, C. (2017) Mindset: changing the way you think to fulfil your potential. New York: Ballantine Books.

Gable, S., Reis, H. T., Impett, E. A. and Asher, E. R. (2004) ‘What do you do when things go right? The intrapersonal and interpersonal benefits of sharing positive events’. Journal of Personality and Social Psychology, 87 (2). 228.

Gawande, A. (2011) The Checklist Manifesto. London: Profile Books.

Girvan, L. and Paul, D. (2017) Agile and Business Analysis. Swindon: BCS Learning and Development Ltd.

Goleman, D. (2013) Leadership: the power of emotional intelligence. Northampton, MA: More than Sound.

Goodall, A. (2012) A theory of expert leadership, IZA Discussion Papers, No. 6566, Institute for the Study of Labor (IZA), Bonn.

Gorman, M. E. (2010) ‘Trading zones, normative scenarios, and service science’. In: Maglio, P. P., Kieliszewski, C. A. and Spohrer, J. C. (eds). Handbook of Service Science. New York: Springer. 665–675.

Gov.uk (2017) ‘Digital service standard’. Available from: www.gov.uk/service-manual

Hall, E. T. (1976) Beyond Culture. New York: Anchor Books.

Handy, C. (1993) Understanding Organisations, 4th edition. New York: Oxford University Press, Inc.

Harvey, J. (Summer 1988). ‘The Abilene Paradox: the management of agreement’. Organizational Management. American Management Association. 17 (1). 19–20.

Henderson, L. S., Stackman, R. W. and Lindekilde, R. (2016) ‘The centrality of communication norm alignment, role clarity and trust in global project teams’. International Journal of Project Management, 34. 1717–1730.

Himmelman, A. T. (2002) Collaboration for a change. Definitions, models, roles and a guide for collaborative process. Minneapolis: Hubert Humphrey Institute of Public Affairs, University of Minnesota. Available from: https://depts.washington.edu/ccph/pdf_files/4achange.pdf

Hofstede, G., Hofstede, G. J. and Minkov, M. (2010) Cultures and Organizations: software of the mind: intercultural cooperation and its importance for survival, 3rd edition. USA: McGraw Hill.

IIBA UK (2015) Annual report. Available from: www.iibauk.org/documents/survey/basurvey2015.pdf

Jakob, D. (1986) The design of integrated information systems using business analysis’. Case study 4. Journal of Information Science, 12. 311–315.

Jiang, J. and Klein, G. (1999) ‘Software development risks to project effectiveness’. The Journal of Systems and Software, 52. 3–10.

Johnson, G., Whittington, R., Scholes, K., Angwin, D. and Regner, P. (2017) Exploring Corporate Strategy, 11th edition. Harlow: Pearson.

Kahler, T. (1975) ‘Drivers: the key to the process of scripts’. Transactional Analysis Bulletin, 5 (3). 280–284.

Kano, N., Seraku, N., Takahashi, F. and Tsuji, S. A. (1984) ‘Attractive quality and must-be quality’. Journal of the Japanese Society for Quality Control (in Japanese), 14. 39–48.

Kaplan, R. S. and Norton, D. P. (1996) The Balanced Scorecard: translating strategy into action. Boston: Harvard Business Review Press.

Kaplan, R. S. and Norton, D. P. (2008) The Execution Premium: linking strategy to operations for competitive advantage. Boston: Harvard Business Press.

Karau, S. J. and Williams, K. D. (1997) ‘The effects of group cohesiveness on social loafing and social compensation’. Group Dynamics: Theory Research and Practice, 1 (2). 156.

Kelvin, Lord (1883) ‘Lecture “Electrical Units of Measurement”’. Published in Popular Lectures Vol. I, p.73. UK

Lovelock, C. (2018) ‘When BAs go BAD!’ In: Business Analysis Conference Europe 2018, London, 24–26 September 2018.

Lovelock, C. and Wilford, S. (2014) ‘Grow your own business analysts’. In: Business Analysis Conference Europe 2014, London, 22–24 September 2014.

Luft, J. and Ingham, H. (1955) ‘The Johari window, a graphic model of interpersonal awareness’. Proceedings of the western training laboratory in group development. Los Angeles: University of California.

Lusch, R. F. and Nambisan, S. (2015) ‘Service innovation: a service-dominant logic perspective’. MIS Quarterly, 39 (1). 155–176.

Mann, A. and Harter, J. (2016) ‘Amid rapid-fire workplace change, pulse surveys emerge’, Gallop Business Journal (March).

Mashek, D. and Nanfito, M. (2015) People, tools and processes that build collaborative capacity. Available from: www.researchgate.net/publication/284672867_People_Tools_
and_Processes_that_Build_Collaborative_Capacity

Michela, J. L. and Burke, W. W. (2000) Handbook of Organizational Culture and Climate. Thousand Oaks: Sage.

Mitchell, R. K., Agle, B. R. and Wood, D. J. (1997) ‘Toward a theory of stakeholder identification and salience: defining the principle of who and what really counts’. Academy of Management Review, 22. 853–886.

Musselwhite, C. and Plouffe, T. (2012) ‘What’s your influencing style?’ Harvard Business Review. Available from: hbr.org/2012/01/whats-your-influencing-style?autocomplete=true

Osterwalder, A. and Pigneur, Y. (2010) Business Model Generation: a handbook for visionaries, game changers, and challengers. Hoboken, New Jersey: John Wiley and Sons.

Parasuraman, A., Berry L. L. and Zeithaml, V. A. (1991) ‘Understanding customer expectations of service’. Sloan Management Review, 32. 39–48.

Patel, H., Pettitt, M. and Wilson, J. R. (2011) Factors of collaborative working’. Applied Ergonomics, 43. 1.

Paul, D. E. (2013) ‘Business analysis – the Third Wave’. In: Business Analysis Conference Europe 2013, London, 23–25 September 2013.

Paul, D. E. (2018) Defining the role of the business analyst, published doctoral thesis, Henley Business School, 2018.

Paul, D., Cadle, J. and Yeates, D. (2014) Business Analysis, 3rd edition. Swindon: BCS Learning and Development Ltd.

Porter, M. (1985) Competitive Advantage: creating and sustaining superior performance. New York: Free Press.

Portnova, I. and Peiseniece, L. (2017) ‘Leaders’ competencies for successful leadership of invention and implementation of innovation: a conceptual model’. Journal of Business Management, 13. 40–55.

Reed, A. (2018) Business Analyst: careers in business analysis. Swindon: BCS Learning and Development Ltd.

Reivich, K. J., Seligman, M. E. P. and McBride, S. (2011) ‘Master resilience training in the U.S. Army’. American Psychologist, 66 (1). 25–34.

Rogers, E. M. (2003) Diffusion of Innovation (innovation adoption lifecycle). New York: Free Press.

Salovey, P. and Mayer, J. D. (1990) ‘Emotional intelligence’. Imagination, Cognition, and Personality, 9 (3). 185–211.

Sanford, N. (1966) The American College. USA: John Wiley and Sons.

Schein, E. (2016) Organizational Culture and Leadership, 5th edition. Hoboken, New Jersey: John Wiley and Sons.

Senge, P. (2006) The Fifth Discipline, 2nd edition. London: Random House.

Sinek, S. (2011) Available from: www.simonsinek.com

Sjøberg, D. (2018) An empirical study of WIP in Kanban teams. 12th ACM/IEEE International Symposium on Empirical Software Engineering and Measurement. Oulu, Finland, 11–12 October 2018. New York: ACM. Article 13.

Srinivasan, A. and Kurey, B. (2014) Creating a culture of quality. Harvard Business Review, 92 (4). 23–25.

Stone, D. and Heen, S. (2014) Thanks for the Feedback. New York: Portfolio Penguin.

Sutherland, J. and Canwell, D. (2004) Key Concepts in Management. Basingstoke: Palgrave Macmillan.

Swieringa, J., Wierdsma, A. and Swieringa, J. (1992) Becoming a Learning Organization: beyond the learning curve. Wokingham: Addison-Wesley.

The Deming institute (1993) Plan, do, study, act. Available from: www.deming.org/explore/p-d-s-a

Thomas, P., Paul, D. and Cadle, J. (2012) The Human Touch. Swindon: BCS Learning and Development Ltd.

Ury, R. and Fisher, W. (2012) Getting to Yes. London: Random House Business.

Vargo, S. L. and Akaka, M. A. (2009) ‘Service-dominant logic as a foundation for service science: clarifications’. Service Science, 1. 32–41.

Ward, J. and Daniel, E. (2012) Benefits Management: how to increase the business value of your IT projects, 2nd edition. Chichester: John Wiley and Sons.

Wenger, E., McDermott, R. and Snyder, W. (2002) Cultivating Communities of Practice. Boston: Harvard Business Review Press.

Whitmore, J. (2009) Coaching for Performance: growing people, performance and purpose, 4th edition. London: Nicholas Brealey Publishing.

Wrzesniewski, A., Berg, J. M. and Dutton, J. E. (2010) ‘Managing yourself: turn the job you have into the job you want’. Harvard Business Review, 88 (6). 114–117.

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset