3S |
Succinct, Sincere, Specific |
AI |
artificial intelligence |
APMG |
Association for Project Management Group |
BA |
business analysis |
BABOK® |
Business Analysis Body of Knowledge |
BAM |
business activity model |
BAMF |
Business Analysis Manager Forum |
BAMM |
Business Analysis Maturity Model |
BASF |
Business Analysis Service Framework |
BAU |
business as usual |
BCS |
BCS, The Chartered Institute for IT |
BEAR |
Behaviour Effect Alternative Result |
BPMN™ |
Business Process Model and Notation |
BRAIN |
used as an acronym to define five types of influencing style: Bridging, Rationalising, Asserting, Inspiring and Negotiating |
BSC |
Balanced Scorecard |
CASE |
Computer Aided Software Engineering |
CATWOE |
Customer, Actor, Transformation, Weltanschauung (or world view), Owner, Environment |
CES |
Customer Effort Score |
CIA |
Control, Influence, Accept |
CMMI |
Capability Maturity Model Integration |
CoP |
Community of Practice |
CPPOLDAT |
Customer, Product, Process, Organisation, Location, Data, Applications, Technology |
CRUD |
Create, Read, Update, Delete |
CSAT |
customer satisfaction |
CSF |
critical success factor |
CSI |
continual service improvement |
DFD |
data flow diagram |
DMN™ |
Decision Model and Notation |
DOWN-TIME |
used as an acronym to define the Lean Six Sigma eight types of waste: Defects, Over-production, Waiting, Non-used talent, Transportation, Inventory, Motion, Extra-processing |
DSDM |
Dynamic Systems Development Method |
EI |
emotional intelligence |
ERD |
entity relationship diagram |
HR |
human resources |
IIBA |
International Institute of Business Analysis |
IET |
Institution of Engineering and Technology |
IMIS |
Institute for the Management of Information Systems |
IREB |
International Requirements Engineering Board |
IS |
information systems |
ISO |
International Organization for Standardization |
itSMF |
IT Service Management Forum |
JIT |
just in time |
KM |
knowledge management |
KPI |
key performance indicator |
MoSCoW |
must have, should have, could have, want to have but won’t have this time |
NES |
Net Easy Score |
NPS® |
Net Promoter Score |
PESTLE |
Political, Economic, Socio-cultural, Technological, Legal, Environmental |
PMO |
Project/Programme/Portfolio Management Office |
PMI |
Project Management Institute |
POPIT™ |
People, Organisation, Processes, Information and Technology |
RACI |
Responsible, Accountable, Consulted, Informed |
RCT |
Randomised Coffee Trial |
SBI |
Situation Behaviour Impact |
SDLC |
software development life cycle |
SFIA |
Skills Framework for the Information Age |
SIP |
Service Improvement Plan |
SIPOC |
suppliers, inputs, processes, outputs, customers |
SLA |
Service Level Agreement |
SME |
subject matter expert |
SSADM |
Structured Systems Analysis and Design Method |
SSM |
Soft Systems Methodology |
SWOT |
strengths, weaknesses, opportunities, threats |
TA |
Talent Acquisition |
TCQ |
Time Cost Quality |
TQM |
Total Quality Management |
UAT |
user acceptance testing |
UI |
user interface |
UML® |
Unified Modelling Language |
UX |
user experience |
(V)MOST |
(Vision) Mission, Objectives, Strategy, Tactics |
VP |
value proposition |
WIP |
work in progress |
WSJF |
weighted shortest job first |
WTE |
whole-time equivalent (also known as FTE, full-time equivalent) |
