Part II

When Being Nice Isn’t Working: Transitioning from Billing to Collections

In this part . . .

This part provides a down-to-earth discussion on dealing with slow-paying customers and recognizing when your customers have become your debtors. Starting with friendly reminders to pay and moving to stern letters and follow-up calls, we guide you through the challenges of maintaining contact with your recalcitrant customers until they make payment. This part also shows you the importance of trying to resolve any disputes with the debtor while cutting short any stall tactics, as well as the importance of putting deals and payment plans in writing — in case the debtor has a short memory or you have to prove your case in court.