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Figure 8.1 from Jonathan Passmore, ed., Excellence in Coaching – The Industry Guide, Kogan Page (Alexander, Graham 2006) Republished with permission of Kogan Page. Permission conveyed through Copyright Clearance Center, Inc.; Figure 15.2 from 7 Habits of Highly Effective People, Simon & Schuster (Covey, Stephen 1989) Reproduced with permission; Figures 18.3 and 18.4 from ‘Building the Millennium Falcon : Lean and Lego’, Presentation by James Lewis at Agile on the Beach 2011 http://agileonthebeach.com/2011-2/2011-video/ Reproduced with permission; Figure 24.1 from Diffusion of Innovation, 5th ed., The Free Press (Rogers, Everett M. 1995) Reprinted with the permission of The Free Press, a Division of Simon & Schuster, Inc. Copyright © 1995, 2003 by Everett M. Rogers. Copyright © 1962, 1971, 1983, by Free Press, a Division of Simon & Schuster, Inc. All rights reserved; Figure 26.1 from The Emotional Intelligence Quickbook, Fireside (Bradberry, Travis and Greaves, Jean 2005) Reprinted with the permission of Fireside, a Division of Simon & Schuster, Inc. Copyright © 2003 by Talent Smart. Copyright © 2005 by Travis Bradberry, Ph.D. and Jean Greaves, Ph.D. All rights reserved.

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Extract: Agile software development; definition retrieved from Wikipedia (2014) http://en.wikipedia.org/wiki/Agile_software_development, Text is available under the Creative Commons Attribution-ShareAlike License, http://creativecommons.org/licenses/by-sa/3.0/; Extract: from Active Listening; definition retrieved from Wikipedia (2014) http://en.wikipedia.org/wiki/Active_listening, Text is available under the Creative Commons Attribution-ShareAlike License, http://creativecommons.org/licenses/by-sa/3.0/; Extract: adapted from Agile Manifesto and Principles behind the Agile Manifesto, http://agilemanifesto.org/, Kent Beck, Mike Beedle, Arie van Bennekum, Alistair Cockburn, Ward Cunningham, Martin Fowler, James Grenning, Jim Highsmith, Andrew Hunt, Ron Jeffries, Jon Kern, Brian Marick, Robert C. Martin, Steve Mellor, Ken Schwaber, Jeff Sutherland and Dave Thomas. © 2001, the above authors: this declaration may be freely copied in any form, but only in its entirety through this notice; Extract from Systems Thinking; definition retrieved from Wikipedia (2014) http://en.wikipedia.org/wiki/Systems_thinking, Text is available under the Creative Commons Attribution-ShareAlike License, http://creativecommons.org/licenses/by-sa/3.0/; Extract from Building the Millennium Falcon : Lean and Lego; presentation by James Lewis at Agile on the Beach 2011 http://agileonthebeach.com/2011-2/2011-video/ reproduced with permission.

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