ACKNOWLEDGEMENTS

My undying love and gratitude to my husband Steve who makes all of my endeavors possible, to my parents who always believe in me, and to my daughters who keep me young and inspired.

Many thanks to my partners: Len Zuga at TBI (www.insidertalk.net) and Tom and Helena Keeley at AKOTA Technologies (www.akotatech.com) for keeping me interested and engaged.

Great thanks to Angela Wilde for expertly keeping together the process of getting this pocket guide ready for publication, and to Frances Insley for her excellent copy-editing work.

I would also like to express my gratitude to the reviewers; I was very encouraged by their remarks, and I appreciate the time they took to read my pocket guide and provide their comments: Jared Carstensen, Manager, Enterprise Risk Services, Deloitte & Touche; Chris Evans, IT Service Management Specialist, and Robin Smith MSc, Information and Intelligence Consultant.

Finally, thanks to IT Governance for giving me the opportunity to write this pocket guide.