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Dealing with Difficult People (HBR Emotional Intelligence Series)
Author Amy Gallo , Holly Weeks , Mark Gerzon , Tony Schwartz , Harvard Business Review
Learn how to deal with difficult colleagues and clients.At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And ....
Release Date 2018/04