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Book Description

This book is for managers and would-be managers who need to upgrade their knowledge of digital marketing. Told from the perspective of marketing strategy, it puts digital marketing in the context of rm strategy selection. The rst step in digital marketing is to understand your company and your brand. The second step is to put content and keywords on your website so that they can be found in search. Third, use the other delivery platforms of digital marketing, e-mail, social, and mobile, to deploy that content to the customer. The nal topics in the book focus on the importance of data management and privacy. The author discusses how to develop a database and to create an organization that puts data quality at its center. These practices are as critical to digital marketing success as the delivery platforms. Without quality data, no digital marketing program can be successful.

Table of Contents

  1. Cover
  2. Half Title Page
  3. Title Page
  4. Copyright
  5. Dedication
  6. Acknowledgments
  7. Contents
  8. List of Figures
  9. Introduction
  10. Foundations
    1. Chapter 1 How Did We Get Here? Definitions and Background
    2. Chapter 2 Strategic Thought as It Relates to Digital Marketing
    3. Chapter 3 Website Design
  11. Delivery
    1. Chapter 4 Search Engine Marketing
    2. Chapter 5 E-mail Marketing
    3. Chapter 6 Social Media and Mobile Marketing
  12. Context
    1. Chapter 7 Customer Relationship Management (CRM) and the Role of Leadership in Digital Marketing
    2. Chapter 8 Legal Issues: Data privacy, Security, and Intellectual Property
    3. Chapter 9 The Customer Database and Analytics
    4. Chapter 10 Concluding Thoughts
  13. Appendix: Digital Marketing Plan Outline
  14. Index