Home Page Icon
Home Page
Table of Contents for
Half title
Close
Half title
by Nicholas J. Webb
What Customers Crave
Cover
Half title
Title
Dedication
Contents
Acknowledgments
Part One What You Need to Know About the Customer Experience
Chapter 1: The Advent of “Exceptional” Customer Service
Chapter 2: Bring Home the Bacon: The Value of Customer Types
Chapter 3: The Journey to Exceptional Customer Service Experiences
Chapter 4: Getting Down to the Nitty-Gritty: Why, Who, and What
Chapter 5: Innovating Excellence
Chapter 6: Innovation: A Collaborative Process
Part Two Mapping Your Customer’s Journey
Chapter 7: The Pre-Touchpoint Moment
Chapter 8: The First Touchpoint Moment
Chapter 9: The Core Touchpoint Moment
Chapter 10: The Perfect Last Touchpoint Moment
Chapter 11: The In-Touchpoint Moment
Chapter 12: Technology and the Future of Customer Experience
Chapter 13: Your Roadmap to What Customers Crave
End Notes
Index
Connect with the Author
About the Author
Free Sample Chapter From Get Scrappy
Other Popular Amacom Titles
About Amacom
Copyright
Search in book...
Toggle Font Controls
Playlists
Add To
Create new playlist
Name your new playlist
Playlist description (optional)
Cancel
Create playlist
Sign In
Email address
Password
Forgot Password?
Create account
Login
or
Continue with Facebook
Continue with Google
Sign Up
Full Name
Email address
Confirm Email Address
Password
Login
Create account
or
Continue with Facebook
Continue with Google
Prev
Previous Chapter
What Customers Crave
Next
Next Chapter
Title
WHAT
CUSTOMERS
CRAVE
Add Highlight
No Comment
..................Content has been hidden....................
You can't read the all page of ebook, please click
here
login for view all page.
Day Mode
Cloud Mode
Night Mode
Reset