Chapter 2
Congratulations, You’re Hired!
What a relief! Your job search is officially over. You’ve accepted an offer and have agreed to start the following Monday. Resist the urge to become complacent. Between now and the end of your first month on the job, it is critical that you skillfully wield your corporate persona to make a stellar impression. Although it may sound intimidating, transitioning into a new work situation is fairly easy once you know what you need to do. This chapter will walk you through the actions you should take prior to your start date and during your first few weeks on the new job. Here I’ll also cover some new-employee essentials that will help you be successful, such as decoding office lingo and getting past human resources.

The Start Before the Start

Maybe you’re thinking, “There’s nothing I can do until I actually get there, right?” Not true. If you didn’t interview with the person who will be your immediate supervisor, contact her immediately. Send an introductory e-mail, and while you’re at it, ask her if she has any materials you can review that will better prepare you for your first day. Has your new company been in the news lately? Include a line in your letter that shows you’ve been keeping up. This short note will probably take 10 minutes to compose and will do wonders for your boss’s preliminary perception of you as a competent and proactive new hire.
If your manager sends materials, be sure to read them carefully. Common sense, right? Well, sad to say, I was caught with my pants down when, on my first day of a new job, my manager asked me a question about the annual report he’d mailed. I’d only skimmed the report and didn’t have it in front of me, so I choked. Hopefully you are a better BS-er than me, but knowing the facts can never hurt—especially in a new work situation. Also, if your new manager mentions any important team meetings or conference calls that will take place before your first day, volunteer to join them via telephone. This might be difficult to do when you’re still sitting at your desk in your old company, but try to swing it if you can. Your new colleagues will be impressed to see you involved before you’re on the company’s clock, and, next thing you know, everyone on the team will be looking forward to your start date.
Camille Lavington, a personal marketing consultant and author of You’ve Only Got Three Seconds, says that when you first meet someone, you only have three seconds to make an indelible impression. The moment an individual sees you, he evaluates your clothing, hairstyle, grooming habits, facial cues, and posture. Without even thinking about it, he’ll decide whether he wants to get to know you better and whether you are worthy of being taken seriously. No matter what you say from that point on, his opinion of you will be heavily influenced by his initial perception. Three seconds is not a lot of time. Plus, during your first day at a new job, you will meet a lot of people who are important to your future success. You will also have to cope with one major disadvantage that you can’t do anything about—your age. Even if you alter your appearance or demeanor, you will probably still look like a twenty-something. Some people will expect you to act flaky, immature, or entitled because you are young, and the burden is on you to prove them wrong. Needless to say, you’ll want to prepare for these challenges before you arrive.

Looking the Part

Let’s start here. Like it or not, most of the corporate world is conservative at heart. On your first day, show up wearing a clean and neatly tailored suit in an appropriate color such as black or navy blue, even if the rest of the company dresses in business casual. You might be overdressed, but I guarantee no one will criticize you for it. Rather, your colleagues will respect that you mean business, and your boss will be proud to introduce you around the company. Besides, isn’t it easier to act professionally when you look the part? I know that when I’m sitting down to a meeting and I’m wearing khakis, I sometimes forget to cross my legs. I never do that when I’m wearing a suit. If your company is business casual, you can taper off the suit-wearing after a week or so. However, if the dress is mixed, I suggest staying with the suit. You’ll be able to compete with the best-dressed people in the company, you’ll appear older, and you’ll look like a million bucks when you run into the CEO in the elevator. A colleague once told me that if I dressed like the VPs, I would become one faster because people would be able to picture me in a higher position.
I’ve also heard that women primarily look at shoes and jewelry when evaluating other women. Don’t have a lot of money? I recommend investing in three good pairs of dress shoes and a few pieces of simple, but high-quality gold jewelry. If you’re afraid your commute will kill your feet, wear sneakers on the way to work and change before stepping into your office building.
The best advice I have for guys is to shave often, don’t wear ties that scream for attention, and don’t knock people over with your cologne. And forgive me for saying this, but lose any visible body piercings. I know it’s not fair, but the fact is that a man wearing an earring has a certain connotation in the corporate world, and something that tiny should not be allowed to compromise your corporate persona.
In recent years, twenty-something employees have been guilty of taking business casual dress codes to new extremes of casual. Folks, business casual should be defined as something you might wear to a place of worship—for example, a knee-length skirt, a short-sleeve blouse, and dress sandals for a woman and a pair of chinos and a polo shirt for a man. Jeans, flip-flops, T-shirts that advertise, and in general anything wrinkled, stained, torn, or too revealing of certain body parts should be reserved for a Sunday afternoon football game in your living room.
In addition to being vigilant about your style of clothing, you should watch your use of workplace accessories. Once upon a time, I carried a chewed pen around to all my meetings, until a coworker lightly asked me if my pen tasted good. I never made that mistake again!

Meeting and Greeting

The day I started a new job in event planning, my department was preparing for our annual conference in Philadelphia. We were on our hands and knees stuffing customer information packets the whole day, and by 7 p.m., my new suit was impossibly wrinkled, my stockings had a run, and I was flustered beyond belief. My boss told me our group head wanted to meet me, so I made a Quick pit stop at the bathroom to freshen up and calm myself down. I took a deep breath and walked confidently into the group head’s office, smiling and looking as relaxed as if I was on a cruise. Later, my boss told me that the group head was really impressed with me. I asked how this was possible, considering he had just met me, and my boss said that the group head felt that anyone who could be so together after such an insane first day must be a good find. That brief interaction set a positive tone for my relationship with the big boss from that point forward.
Marisol, 29, Maryland
 
 
Your first week at a new job will be a whirlwind of new people and situations. When I jumped from an office with 300 people to one with more than 3,000, I was so confused, I had trouble remembering anyone’s name for a few weeks. Nevertheless, as I mentioned previously, the first few moments of interaction between you and other people will shape their appraisal of you. So when you are introduced to new colleagues, remember to make eye contact, smile, and shake their hands firmly. Ask them their names, and find out what they do for the company. Jot these things down quickly, along with anything else that might help you remember them. Engage in small talk freely if the conversation goes that way, staying away from thorny political issues that could get you into trouble. Show that you are interested in them by paying them sincere compliments or asking appropriate personal questions.
In these first conversations, the goal is to project enthusiasm, confidence, and an aura of respect—no matter who you’re meeting. I’ve seen new people come into a company and put their best face on for the executives, while disregarding everyone else. This is not smart. A corporate persona is nothing if not consistent. Besides, you won’t know who the company influencers are at the beginning. It’s a good bet to pay special attention to administrative assistants. These individuals tend to have the executives’ ears, and they know how to work the system. When meeting or dealing with “admins,” be polite or even deferential. They may turn out to be the most important allies you have in the company.
If your manager doesn’t send an e-mail welcoming you to the department, it’s a nice gesture for you to introduce yourself this way. The message should be no more than a few lines containing a brief summary of your background and stating how happy you are to be working there. Create an e-mail signature, and add it to your outgoing messages so that your colleagues can note your full name, title, and contact information.

Decoding Office Lingo

If you thought everyone in the corporate world spoke your language, think again. The business world’s language is one of subtlety, filled with euphemisms and pet phrases to cleverly disguise what people actually mean. Because you wouldn’t visit a foreign country without a pocket translator, I’ve provided one here for your convenience that covers office lingo. Study these basic phrases at the beginning of your journey, and you’ll be talking like a native in no time.
1. Phrase: “I’ve got too much on my plate.”
What it means: This person has too much work to do or is trying to look like she has too much work to do, so someone else will have to take on any new assignments.
2. Phrase: “I just wanted to close the loop.”
What it means: This person has made progress on an issue you were involved in and is, thankfully, keeping you informed.
3. Phrase: “Let’s assess the team’s bandwidth.”
What it means: This person is trying to find out how much work everyone has to do, probably so she can delegate a new assignment to the person who is least busy.
4. Phrase: “You and I are not on the same page.”
What it means: This person does not agree with you or there is a communication breakdown regarding the best way to proceed with a project.
5. Phrase: “I’m in crisis mode.”
What it means: The person is stressed about a matter that may or may not be urgent. Either way, she does not want to be bothered.
6. Phrase: “I’m just calling to touch base.”
What it means: This person wants to give you an update on a project or needs to ask you to do something for her.
7. Phrase: “Don’t forget to CYA.” (aka “Cover Your Ass”)
What it means: This person wants you to take action to ensure that you are not blamed for something.
8. Phrase: “FYI….” (aka “For Your Information”)
What it means: This person is indicating to you that you will be held accountable for whatever information she is about to impart.
9. Phrase: “We’re going to have to think outside the box.”
What it means: This person has received instructions from higher up to make sure that a great deal of thought goes into a project, and the pressure is on you to come up with something creative that is different from what has always been done.
10. Phrase: “Someone dropped the ball.”
What it means: This person is absolving responsibility for a failing project and is implicating someone else on the team. Hopefully the “someone else” isn’t you.
11. Phrase: “You’re on the fast track.”
What it means: This person is telling you that you have great potential and will probably be promoted quickly.
12. Phrase: “Let’s take it offline.”
What it means: This person wants to talk with you privately in an effort to either keep things confidential or stop wasting everyone else’s time.
13. Phrase: “Better keep this on your radar screen.”
What it means: This person is implying that she plans to forget what she is about to tell you as soon as the words come out of her mouth. You, on the other hand, are responsible for keeping it top of mind and following up appropriately.
14. Phrase: “We need to first capture the low-hanging fruit before getting to the heavy lifting.”
What it means: This person wants to get the easy stuff over with before moving on to actual work.
15. Phrase: “Let’s leverage this best practice to add value and impact our bottom line.”
What it means: Whoa, a quadruple whammy! You’ll usually find jargon-filled sentences like these in strategic documents, such as business plans. For simplicity’s sake, let’s break this one down:
Leverage = recycle previous work
Best practice = how everyone else is doing it
Add value = justify a program’s existence
Impact bottom line = make money
So in other words: “We must take advantage of the fact that someone has already come up with a working concept that everyone in the company buys into. You should use this concept to convince the higher-ups that your project will make the company money.”

Settling In

When I showed up to my new office, there was a problem with my Internet connection, and I couldn’t get my system up and running for the entire week. I was actually pretty annoyed, but there was no way in hell I was going to show it. I called the help desk a thousand times, and because I was always polite and grateful, I ended up being good friends with the guy. Now, whenever I have a computer issue, I know I’ll be his first priority.
Micah, 23, Texas
 
 
Imagine being shown to your new office—a windowless cubicle. A dead plant is there to greet you, along with crumbs of dirt all over the carpet. The telephone cord is hopelessly tangled and you don’t see a computer anywhere. Welcome to the corporate world! Don’t be offended that your new company didn’t take the time to set up a nice workspace for you—just move on. The first thing to do (after cleaning up the dirt and setting up your computer, of course) is to get your phone and computer systems in working order so that people can get in touch with you immediately. Providing for the electronic health of your cube is also a good exercise to find out who takes care of such things in the company. Once your voice mail is functional, leave a short, friendly, and professional greeting. Speak slowly and block out as much background noise as possible.
Next, it’s time to get some office supplies, so make your way over to the admin’s desk. Proceed with caution. No matter what level in the company you are, do not assume that it is the admin’s responsibility to order your supplies. Ask her how you can order them, and see what she says. Pouting if you have to do it yourself is not a good idea. Look at it this way—at least now you can get those nifty dry erase markers you like!
Hooray, now it’s time to decorate! Just keep in mind that, although your cube or office is the space you work in, it belongs to the company. It’s fine to place a few framed photographs on your desk and/or pictures on the walls, but don’t overdo it. Put all other personal items, including personal paperwork, in a single desk drawer that you can lock at night. You never know when your boss will need something from you after hours, and will take it upon himself to come looking for it. Also, be careful how much food you keep in your cube or office. Laugh if you want, but you don’t want to be the one blamed for the mouse that sends 30 colleagues screaming into the hallway.
Plan strategically how you want to organize your desk. I know a lot of people who believe that having a cyclone of a desk makes them look as though they are so busy that they just can’t keep up with the work raining down on them. That may be true, but it also makes them look terribly disorganized. Being neat and efficient is part of your corporate persona, so even if you’re the brilliant “absentminded professor” type, you might want to modify your habits. Create practical online and offline filing systems that allow easy access to regular materials and can be used readily should a coworker need to take over a project. Remove documents from your mailbox and e-mail inbox as soon as you are finished with them, and write notes in a book or on a dry-erase board to avoid a sticky-pad explosion. I think you’ll find that keeping order is easy if you start at the beginning, before reams of paperwork are flooding your desk.

Espionage

Whether you’re thrown headfirst into a project or left alone to stare at the walls of your cubicle, the most important thing you can do at the beginning of a new job is to pay attention. You don’t have to be a CIA operative to harness the power of smart observation. Simply keep your eyes and ears open, and you will become an expert at mastering the corporate culture of which you are now a part. I know you’re eager to let the company know who you are and what you’re all about, but keep in mind that the most successful employees are the ones who effectively assimilate into their company’s culture.
Do your best to lay low in the beginning. Take the time to study every aspect of your new company, including how people present themselves, how they work together, and how they interact with executives, managers, and clients. What are the written and unwritten rules of engagement? It’s particularly useful to watch how employees conduct noncompany business during the workday so that you can get a sense of how personal breaks, e-mail, and phone calls will be tolerated. As you learn, begin to adapt your behavior and work style to suit the work environment.
Examine your company’s Website, annual report, and recruiting materials for clues about its mission, goals, image, and values. Is your company more focused on forging ahead in the market or delivering superior customer service? Is the culture guided by competition or cooperation? Is it more important for employees to be solely focused on hard-core business realities or to be well-rounded in their professional and personal lives? If these things are difficult to determine through written materials, you may need to scope out your work area. On my first day at a Fortune 500 company, for example, I noticed a book of photographs on my boss’s desk. The book, which my company had produced, featured pictures of children in the on-site daycare center. The following week, area schools were closed. I was not surprised to see my colleagues bringing their children into work for a company-sponsored holiday camp. In no time at all, I had become aware of the importance of family in their corporate culture.
Remember that although the corporate world is the same in many ways, cultures vary dramatically from company to company. Just because it was perfectly acceptable to order snacks for an afternoon brainstorming session at your old place of business doesn’t mean that your new boss will consider this to be a legitimate expense. Developing a good understanding of your new company’s culture will unquestionably serve you well as you look for ways to make a contribution.

Operating the HR Machine

The first time I had to fill out a W-2 form, I had no idea what I was doing. I was too embarrassed to ask about it at orientation, so I just fudged it. Unfortunately, come tax time, I owed the government a whole lot of money because I had mistakenly put down that I had a dependent. I wasn’t planning on this expense at all and I ended up having to borrow money from my parents.
Brian, 22, Louisiana
 
 
When you’re grooming your corporate persona for a multitude of new colleagues and spying on the company culture, doing right by human resources may seem like the least of your challenges. If you’re tempted to think about it this way, just remember that HR hired you, and they also have the power to make trouble for you, if so inclined. Learning the ropes early in your career with a company won’t take much time, but it will inevitably save you major headaches later on.

The New Hire Folder

On your first day, you will probably be asked to fill out a “Hello, My Name Is” sticker and show up to an orientation for new hires. This event will typically feature overly enthusiastic guest speakers, generic orientation videos, and a tedious page-by-page review of a mountain of paperwork. You will leave the building at the end of the day, head spinning, with an information packet. Your first instinct might be to toss it in the dumpster on the way to your car. But, instead, you must take the folder home and reread every word. HR has probably asked you to immediately sign a few legal documents. One will probably be a tax form that the company needs in order to pay you, a second might be a non-compete agreement (if you leave the company you won’t go to work for a competitor for a set period of time), and a third could be a confidentiality agreement (you won’t share the company’s proprietary information). It’s important to understand what these documents say, so ask your parents or a friend to help you if you have to. Getting these documents back to HR the next day will serve several purposes: You won’t lose or forget about them, your assimilation into the company community will be hassle-free, you will look like a responsible and efficient employee to the “Job Gods” in HR, and you will erase any chance of anyone going to your boss in order to collect your delinquent paperwork.
The new hire folder often includes an employee handbook that outlines company policies, such as initial performance review periods, compensation, dress code, smoking and drugs, sexual harassment, and company benefits. Treat this book as though it’s your new best friend for a few days. Don’t leave it on the train, and avoid the urge to stuff it in a desk drawer without reading it. True story: My friend Zach, who worked for a Fortune 500 telecommunications company, was fired after an HR representative caught him smoking on company grounds. Zach was outside the building at the time, but his company had a zero-tolerance smoking policy, which was covered in the employee handbook. Although his company’s reaction was extreme, Zach was dismissed legally and couldn’t do anything about it. The best way to steer clear of these situations is to know where you stand from the get-go.

The Perks

Time Off

Fewer aspects of your job are as important as the number of days you get to spend away from it. That said, you should read and understand your vacation policy up front. Many companies give a standard two weeks per year for new employees, but policies on personal days, paid holidays, sick and bereavement leave, and short-term and long-term disability leave vary. Some businesses also limit the amount of vacation time you can take during your first few months of employment. I accepted my first corporate job six weeks before my college graduation, and, lo and behold, two days before I was scheduled to take off for the ceremony, I ran into a snag with HR because I hadn’t cleared unauthorized vacation days ahead of time. By the way, unless you do not have any other choice, don’t plan any vacations during your first three months with a company. Remember your corporate persona and consider how jetting off to the Caribbean within weeks of your start date will look to company veterans who haven’t taken a vacation in two years.

Flexible Work

In order to encourage better work/life balance, and as a response to technology that allows workers 24/7 accessibility, many organizations are implementing flextime and teleworking policies. Flextime arrangements might include part-time or compressed schedules (for example, the employee works 40 hours from Monday to Thursday and takes Friday off) and job sharing, in which a full-time position is split between two people. Teleworking or telecommuting, of course, means that, for at least part of the business week, an employee works from a remote location—often the home. Talk with HR and/or read your orientation materials to understand how your organization’s flextime procedure works. Note that even if the company doesn’t have an official policy in place, if there are other people in your department who are already working flexible schedules, it shouldn’t be unreasonable for you to hop on the bandwagon—provided you can honestly say you have the self-discipline to work productively without supervision. In making an argument for flex time, always put the company first. For example, if you want to work from home one day per week, tell your boss that you plan to get more work done in less time due to the minimization of distractions and not having to commute. Ask for a trial of the new arrangement, and prove the cost-savings by working much more efficiently on that home day than you do during your in-office days. Make sure that you are always accessible via e-mail and cell phone during the business day, and report project status often so it’s easy for your boss to keep tabs on you.

Medical Benefits

In our 20s, we’re accustomed to abusing our bodies and getting away with it. Given that we never get sick and think we’re going to live forever, it’s easy to take health benefits for granted. However, because group insurance plans and flexible spending accounts (which allow you to deposit part of your salary, pre-tax, into a special account for medical expenses), are notoriously complicated, it’s in your best interests to scope out the lay of the land in case you urgently need a health service. Familiarize yourself with the benefits you are entitled to and make sure you review your coverage in depth before heading to the doctor’s or dentist’s office. Trust me, it’s well worth your time, because once you make a claim the insurance people decline to cover, squabbling with them quickly becomes a frustrating and time-consuming process. Also, playing tug-of-war with an HMO during office hours or inviting your HR benefits administrator to referee are not optimal strategies for minding your professional reputation.

Financial Benefits

Are there ways your company will contribute to your care and feeding beyond the bimonthly paycheck? Yes, indeed. Most companies offer a 401(k), which allows employees to contribute a portion of tax-free income to a savings account. The company will also match a percentage of your contribution, which you get to keep if you stay there an allotted period of time. I could devote an entire book to a discussion about 401(k) plans, but instead I’ll share a few tips for leaving your financial future in the hands of your new company:
• Pay close attention to the instructions for rolling over your retirement funds from one company’s 401(k) plan to the next. Because you will likely have several jobs during the course of your career, you want your hard-earned savings to transition smoothly.
• Most plans offer a variety of fund distribution options, so you should avoid placing 100 percent of your savings in your company’s stock. In these uncertain times, your financial future should not depend on your company’s stability.
• Find out how long you have to be employed with a company in order to be vested, or qualified to receive a percentage of your company’s contribution to your retirement fund. This piece of data could make a difference when deciding whether to stay with a company three full years or two years and 11 months.
If you work for a public company (a corporation that issues shares of stock to members of the general public), you might be lucky enough to get stock options. A stock option gives an employee the right to buy or sell shares of company stock at a specific price for a specific period of time. You can typically get an excellent deal on your company’s stock by exercising options—but tread carefully. Some employee stock purchase plans have stringent requirements for exercising options, including narrow windows during which you can buy or sell your stock.

Expense Reports

You might think this one is a no-brainer. You spend money on behalf of your company, and then HR pays you back, right? Unfortunately, corporate expense reimbursement can be fraught with peril. On the one hand, you want to get what’s owed you. On the other hand, you must also care for your reputation by keeping company expenses down. Because navigating most expense report software programs is a chore, get to know your company’s tools before you have items to submit. You should also find out early if corporate expenses must be charged on a particular credit card, or if you are required to use certain vendors in order to be reimbursed. When traveling or eating out on the company’s dollar, choose the middle-of-the-road option instead of the most expensive. Most importantly, don’t pad your expense reports. Read your policy in detail to determine what you will be reimbursed for, and don’t submit anything that doesn’t meet these requirements. And please don’t lie. As enticing as it is to take your significant other out to dinner on the company after you return from a business trip, don’t do it. The $50 you will spend today is a drop in the bucket compared to the months of salary you’ll lose if you’re caught.

Access Plans

Depending on your position, your new company might offer to pick up the tab for your cell phone and PDA. Joining the company plan can save you big bucks, but you should be prepared for calls and minute usage to be monitored. By paying for your cell phone, your company assumes that you will be using it to make business calls. If you regularly run up international and roaming charges calling your family in Greece or your friend who owns a dude ranch in Montana, you should probably keep a personal cell phone as well.
Now that you understand your company’s policies, it’s time to bid adieu to the Job Gods and get to work. In general, the less human resources is reminded of your existence, the better. Think of HR as a sleeping baby you don’t want to disturb. Go about your business doing what you’re supposed to do, but keep the noise level to a minimum.

On the Clock

During my first week at a financial consulting firm, I didn’t have much work to do yet, so I decided to run out and catch up on the errands I’d missed while I was job hunting. I guess I ran over my lunch hour a few times, but I knew I’d be working 80 hours a week soon, so I didn’t worry about it. Sure enough, within a few weeks, I was so busy I always ate lunch at my desk. So naturally, I was pretty surprised when my boss brought up attendance as an item of concern in my initial review. That first week, he’d seen me leaving the office a lot during business hours—but he hadn’t paid attention to anything since then!
Kyra, 24, Ontario
 
 
One of my favorite managers used to say that perception is reality, and there is nothing stronger than a perception formed on the basis of a first impression. Whether you have a clock-watcher as a boss or not, it’s crucial that you are on your best behavior during your first month at a new job. Be aware that everyone is watching you, so make sure to arrive on time for work. It’s not a bad idea to be seen eating lunch at your desk a few times so that your coworkers keep that image in their minds. If you do go out, don’t run over the allotted hour, and refrain from midday workouts at the gym until you’re well established at the company.
At the end of the day, carefully watch what time people in your department leave the office. You should aim to depart at the midpoint. You don’t want to be the first one out the door, but if you’re the last one, you’ll set a precedent that you are willing to work late for the rest of your days at that company. Also, because many employers think they are entitled to work twenty-something employees to death, make sure your boss and colleagues see early on that you have a life outside business hours.
In this age of instant accessibility, flexible workplaces, and virtual teams, it may seem ridiculous that anyone should be chained to a desk between 9 and 5 every Monday through Friday, but if your company is one that’s still rigid about physical attendance, you may not have a choice. My friend Harry told me that his company’s CEO stood at the window of his corner office and watched to see how many cars rolled through the gate one minute after 9 a.m. Remember that half the battle is showing up, so don’t get caught by someone’s attendance radar.
If you are fortunate to have a flextime policy, don’t take advantage. Work the requisite number of hours, and while you’re on the clock either in the office or at home, stay busy doing the company’s business. This includes resisting the temptation to have three Meebo windows, your Facebook profile open, and your iPod headphones blaring. I hear that you are an excellent multi-tasker, but your boss, who could be looking over your shoulder, doesn’t know you that well yet. Staying away from distractions will be difficult in the beginning, particularly because most managers have no clue what to do with new employees—it’s either too late to involve you in an existing project, they do not trust you to handle anything that’s on fire, or they do not have time to show you the ropes. Nevertheless, you don’t have to sit at your desk twiddling your thumbs. Offer assistance to your managers and colleagues, and if anyone takes you up on the offer, make sure you do a better job than expected.
Inevitably, your days at a new job will involve administrative work in some shape or form. If you’re a recent graduate, there is a good chance the company sold you on using your existing skills to do meaningful work. Therefore, you are probably insulted to be answering phones for the price of a college education. My best advice is to think of your time as an administrative assistant as a rite of passage. Everyone must do it, and by the time you emerge from your mountain of executive e-mails, you will appreciate the mundane tasks that go into running a business, and you will also have the knowledge and experience to contribute in a consequential way. If you’re a mid-level employee and someone requests that you assist with administrative work, do it with a smile. Yes, I realize that you paid your dues a long time ago, but that person might not know you blistered your fingers making 7 million photocopies as an admin. Trust me, you won’t be doing it forever. Provided you command a higher salary than an admin, the company will want to leverage your skills elsewhere.
When your manager involves you in a project that includes coworkers, don’t jump in and take over. Do more than your share of listening and ask for direction from your teammates rather than suggesting your own course of action. Nothing turns people off like a newbie who waltzes in and says, “Well, at my old company, we did it like this.” The second this comes out of your mouth, people will think that if things were so swell at your old company, maybe you should go back. This is the last thing you want. For the sake of your corporate persona, use your first projects as an opportunity to observe how things are done at your new company. You’ll have your time in the sun soon enough.
During your first weeks, be especially careful about using company resources such as FedEx and international calling for personal reasons. Use any free time to research your position and brainstorm project concepts. Reading is fine too, but keep the content to industry publications, human resources material, or anything related to the company or your job. Show your boss what you’ve learned by sharing ideas, highlighting key points in printed articles, and asking questions. She will think that you are hungry and prepared to hit the ground running—which, my friend, is exactly how stellar reputations are made.

21 Tips for Road Warriors

Your new position may require business travel, and the first time your boss tells you that you’re shipping out of town, you’ll probably jump for joy. After all, this is exciting stuff. Not only will you be escaping the office, but you’ll also be spending your company’s dime to sleep in a king-size bed by yourself and sample cuisine from a new city’s finest restaurants. And don’t forget about those free mini-shampoos in the hotel!
After a while, the magic of business travel wears off. You find that your trips away from the office involve working more hours, not less. You return, exhausted, with a bag full of dry cleaning and a week’s worth of e-mails to catch up on. But for better or for worse, business travel is a part of life for many corporate employees. Here are a few tips to make your trips more bearable:
1. Understand your company’s expense rules. Look out! Corporate expense policies are riddled with fine print. Some companies won’t allow you to take a taxi to the airport. Others won’t pay for your lunch because you’d be buying it yourself if you were in the office.
2. Keep a bag packed at home. You never know when you’re going to need to travel out of town on short notice. Prevent frazzled, last-minute rushing around by keeping a travel bag packed and ready to go in your closet. Besides a suit and comfortable business shoes, include toiletries, regular medications, mints, business cards, and modem and power cords for your laptop.
3. Remember your corporate persona. Out of the office does not mean off the job. Resist the urge to let your hair down and party during a business trip. There’s nothing wrong with having fun, but you should behave professionally, no matter whom you’re with or what you’re doing. You never know who’s watching.
4. Review your itinerary ahead of time. Go over your schedule to make sure you know where you’re supposed to be at all times and how you’re going to get there. Leave large time cushions in between each activity so that you can make it from one place to the next without having a heart attack.
5. Sign up for a frequent flyer account. Frequent flyer miles are the best way to make your business travel hassles pay off. My husband and I went to Australia on miles we earned traveling for our respective jobs. While you’re at it, make sure the credit card you use for business is linked to a frequent flyer program too.
6. Print out important materials. You never know when your laptop is going to decide to have a temper tantrum. Technology often fails us on business trips, so if you really need something for a meeting, carry both hard and virtual copies.
7. Assign colleagues to share your workload. Keep the machine running by making a detailed list of tasks you need covered while you’re gone and delegating each one to a trusted colleague. Set up your e-mail and voice mail systems with an “Out of the Office” message, complete with emergency contact information.
8. Pack necessities in your carry-on bag. Once your Samsonite disappears down the conveyor belt and into that black hole, you can’t control where it ends up. Of course, 99 percent of the time, your baggage will make it safely to your destination. Even so, have a contingency plan, just in case.
9. Block out the noise. A good night’s sleep is imperative to your effectiveness on a business trip. Regardless of where you’re going, assume that your hotel will be louder than a big city apartment building, and pack earplugs or a travel-size white noise machine, such as those from Sharper Image or HoMedics.
10. Carry snacks and a bottle of water. In the alternate universe known as business travel, something as simple as eating can turn into a complex task you can’t be bothered with. In case you have to miss a meal, tide yourself over with a granola bar or a health bar. And don’t forget to stay hydrated, especially when you’re flying.
11. Dress up, not down. When you’re attending meetings in unfamiliar surroundings, wear business-appropriate attire. Even if the folks you’re meeting with are dressed casually, no one will fault you for being the only one in a suit. Pack your clothes in a garment bag and use the iron in your hotel room to keep your attire looking neat and wrinkle-free.
12. Roll your laptop. Save yourself an excruciating backache by rolling a laptop carry case instead of lugging it around on your shoulder. You’d be surprised how heavy all of that computer hardware can be after a day on the road.
13. Fly during business hours. Inevitably, taking a business trip means working longer hours anyway, so don’t be a martyr and volunteer to take a red-eye flight. You’re already stressed, so why should you be bone-tired too? Also, don’t feel obligated to work during the flight out. Use the time to relax and mentally prepare yourself for the trip ahead.
14. Pay someone to drive you around. Even if you take pride in your sense of direction, do you really want to be bothered with navigating a rental car through the bowels of a strange city? If your company will allow it, stick to taxis or corporate cars. Just don’t forget to carry extra money! You will need to pay your driver in cash, so multiple or long trips will often cost more money than you may typically carry in your wallet.
15. Call the office frequently. Never allow your boss to think you’ve dropped off the face of the earth—even if you’re super busy. Drop her a voice mail or an e-mail to update her on your whereabouts, and don’t let her catch you spending half a day gambling in the Las Vegas airport.
16. Log on as often as possible. Use your PDA or laptop wireless connection, or make an evening pilgrimage to the business center. Check your e-mail religiously so that you can keep on top of the endless stream of issues and action items back at the office. Even if your boss isn’t expecting you to do this, you’ll be grateful you did after you return to work when your trip is over.
17. Check your watch and wake-up calls. When you arrive in a new time zone, reset your watch and electronic devices in order to avoid confusion later on. Also, don’t rely on your alarm clock or the hotel’s wake-up call alone to make sure you’re on time for a morning meeting. Use both, just in case.
18. Don’t touch the hotel phone. Always rely on the good old cell. Calls from a hotel phone, even local ones, may be so pricey you should be embarrassed to expense them. Even if you’re not embarrassed, your company’s expense department is probably too smart to pay for them.
19. Take advantage of the hotel’s fitness center. Running on the treadmill or lifting weights is a great way to relieve stress and to work off those extra pounds you’ve put on from eating out every day.
20. Have dinner with friends or family instead of your coworkers. Does anyone from your personal life live in the city where you’re traveling? Make an effort to get together instead of hanging out with the same colleagues you see all day. Business travel is a great way to catch up with folks you wouldn’t get to spend time with otherwise.
21. Extend your stay to do some sightseeing. If your company is paying for you to fly to a city you’ve never visited, why not stay the weekend and treat yourself to some fun activities? There’s nothing more frustrating than being in New York City from Monday through Thursday and spending the entire time in a convention center.
I’ve logged hundreds of business trips, and I still get stymied by some of these. I’ll never forget the time I arrived at JFK Airport only to find that my flight to Washington was departing from La Guardia. If only I had reviewed my itinerary ahead of time! Learn how to travel smart, however, and your experiences as a road warrior can add a rewarding new dimension to your job.
Chapter 2 Take Home Points
007 Combat stereotypes. Prepare for the challenge of being stereotyped according to your age. Paying close attention to your appearance and how you introduce yourself to new colleagues will ensure that you come across as a mature professional.
007 Take your work seriously. At the start of a new job, no conversation or assignment should be taken lightly. Opinions formed from initial interactions are very difficult to change.
007 Observe your new company’s culture. Adapt your behavior and work style to fit within your company’s boundaries. The most successful employees are those who assimilate Quickly.
007 Remember that perception is reality. Be on your best behavior during the first few weeks at a new job.
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