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by Tony Bingham, Marcia Conner
The New Social Learning, 2nd Edition
Cover
Title Page
Copyright
Contents
Foreword
Acknowledgments
Introduction
1 Reach Out and Connect
The Workplace Has Changed
What Is the New Social Learning?
Moving Theory Into Practice
Four Changes That Shift Work
Is This Learning?
How to Respond to Critics
The Next Level
Informing Decisions
2 Embark on the Journey
Get Clear About Your Challenges
Determine What’s in It for People
Reach Out to Your Partners and Stakeholders
Identify Quick-Win Opportunities
Initiate, Seed, and Spur on Activity
Encourage Champions
Differentiate Benefits
Establish Guidelines and Road Rules
Serve as a Positive, Visible Example
Measure Things That Matter
Trust People and Share, Share, Share
3 Transition and Engage
Set Your Sights High
Strategy 1. Invite People Onto the Dance Floor
Strategy 2. Obsess About Getting Back Your Time
Strategy 3. Foster a Sense of Community
Strategy 4. Identify Value Markers
Strategy 5. Ensure People Are Digitally Literate
Strategy 6. Focus on Increasing Collective Smarts
Strategy 7. Work Out Loud
Strategy 8. Earn and Build Trust
Strategy 9. Use Rich Media to Look People in the Eye
Strategy 10. Curate to Focus Attention
4 Never Give Up
At Times, We All Make Mistakes
Don’t Underestimate the Power of Culture
Don’t Focus on the Tools
Don’t Neglect to Get Leadership on Board
Don’t Expect That Employees Will “Automagically” Engage
Don’t Make Social Learning an Extra Thing to Do
Don’t Be Mistrustful of Your People
Don’t Structure Information Flows to Model Your Org Chart
Don’t Choose Just Any Tool
Don’t Aim for Perfection
Don’t Be Too Timid
Don’t Allow Failures to Define You and Your Work
5 Analyze Insights and Returns
Look Back to Look Forward
Use Lightweight Analysis
Analysis 1: Perspective
Analysis 2: Engagement
Analysis 3: Connectedness
Analysis 4: Fiscal Fitness
Analysis 5: Impact
Analysis 6: Influence
Analysis 7: Attention
Analysis 8: Capacity
Analysis 9: Change
Analysis 10: Fill Holes
Yet What About Learning?
6 In-Person Learning Reimagined
Intentional Encouragement
Inclusive Diversity
Impassioned Hearts
Growing Together
Speaker, Teacher, Audience, Student
Takeaway
Recommendations
Appendix: Social Media Governance
Notes
Further Reading
Glossary of Social Learning Lingo
About the Authors
Index
Back Cover
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