Praise for People Analytics

“People Analytics is a watershed book in advancing the understanding of human dynamics. No longer must we rely solely on intuition when it comes to behavior; we now have hard measures for soft skills. These advances bring what used to be nuance to the forefront in driving performance.”

—Michael Arena, Head of Global Talent & Organization Capability, General Motors

“This is one of those rare books that combines engrossing examples, practical advice, and counter-intuitive research. Ben Waber convincingly shatters orthodoxies of team and workplace design. A must-read.”

—Scott Anthony, Managing Partner, Innosight; author of The Little Black Book of Innovation

“In People Analytics, Ben Waber presents a thought-provoking comparison between formal organizational structures and how work actually gets done. In doing so, he provides numerous examples to illustrate how social analytics could help transform business operating practices in the future. It’s a fascinating area of study.”

—Paul Mascarenas, Chief Technical Officer, Ford Motor Company

“In People Analytics, Ben Waber provides us with a fresh and breathless look at how we might better design work and organizations if we were to take into account what people actually do in and out of their respective cubicles, teams, projects, and work units. This is entirely imaginable science fiction that rests on the striking results of a set of ingenious, practical, and rather persuasive field experiments that bring big data to bear on the social world. A worthy and rousing read.”

—John Van Maanen, Professor of Organization Studies, MIT; author of Tales of the Field

“This is more than a required read—this is must-have workforce survival knowledge for all leaders and individual contributors. Dr. Waber takes us on an exciting journey that ends in showing how sociometric data can help all of us, from CEO to front line manager to the shop floor technician, deliver consistent winning results.”

—Gene Fraser, Corporate Vice President, Programs, Quality and Engineering, Northrop Grumman Corporation

“Human connection is all-important and People Analytics gives great insight on how businesses can strengthen that connection.”

—John Hesselmann, Bank of America Merrill Lynch, Specialized Industries Executive

“People Analytics is a terrific book that provides real and important insight into ways to maximize the value of the new work environment and helps us see over the horizon to understand what can be done to create the optimum enterprise of the future.”

—Tracey Edwards, Global Chief Knowledge Officer, Deloitte

“Ben Waber follows a new trail of ‘digital breadcrumbs’ to see the world with fresh perspective. We know our technology shapes us; ...a clearer vision may enable us to design with purpose and take a human-centered approach. A fascinating read.”

—Sherry Turkle, Professor, MIT; author, most recently of Alone Together: Why We Expect More of Technology and Less from Each Other