Harold D. Stolovitch and Erica J. Keeps share a common passion: developing people. Together they have devoted a combined total of more than 80 years to make workplace learning and performance both enjoyable and effective. Their research and consulting activities have involved them in numerous projects with major corporations such as Hewlett Packard, Sun Microsystems, Oracle, General Motors, Bell Canada, Telecom Asia, Canadian Pacific Railway, Canadian Business Development Bank, Bank of Montreal, Rio Tinto-Alcan, Prudential, Century 21, CDW, Canadian Navy, Chrysler, General Motors, International Association of Fire Fighters, Nissan, Pfizer, Southern California Gas, The Coffee Bean and Tea Leaf, USDA as well as the military, the police, government, counterterrorism agencies, healthcare institutions, and many others. Their dedication to improving workplace learning and performance is reflected in the workshops they conduct internationally on training delivery, instructional design, and performance consulting. Stolovitch and Keeps are the principals of HSA Learning & Performance Solutions LLC, specialists in the application of instructional technology and human performance technology to business, industry, government, and the military. In addition to the original edition of Telling Ain’t Training, Stolovitch and Keeps are the authors of Beyond Telling Ain’t Training Fieldbook, Training Ain’t Performance, and Beyond Training Ain’t Performance Fieldbook published by ASTD Press. Together, they are co-editors of two editions of the award-winning Handbook of Human Performance Technology: A Comprehensive Guide for Analyzing and Solving Performance Problems in Organizations and Improving Individual and Organizational Performance Worldwide and authors of the toolkit series, Engineering Effective Learning and Front-End Analysis and Return on Investment published by Jossey-Bass/Pfeiffer.
Harold D. Stolovitch, CPT, is a graduate of both McGill University in Canada and Indiana University in the United States where he completed a doctorate and postdoctoral work in instructional systems technology. With one foot solidly grounded in the academic world and the other in the workplace, he has conducted a large number of research studies and practical projects always aimed at achieving high learning and performance results. In addition to creating countless instructional materials for a broad range of work settings, Stolovitch has authored more than 300 articles, research reports, book chapters, and books. He is a past president of the International Society for Performance Improvement (ISPI), former editor of the Performance Improvement Journal, and editorial board member of several human resource and performance technology journals. He has won numerous awards throughout his 40-year career, including the Thomas F. Gilbert Award for Distinguished Professional Achievement, ISPI’s highest honor; Member-for-Life, the President’s Award for Lifetime Achievements from the Canadian Society for Training and Development, their highest honor; and in 2004, he and his team won the ASTD Outstanding Research Award for their work on Incentives, Motivation, and Workplace Performance. Stolovitch is an emeritus professor, Université de Montréal, where he headed the instructional and performance technology graduate programs and was the School of Educational Sciences associate dean of research. He is also a former Distinguished Visiting Scholar and clinical professor of human performance at work, University of Southern California. Stolovitch is a principal of HSA Learning & Performance Solutions LLC.
Erica J. Keeps, CPT, holds a master’s degree in educational psychology from Wayne State University, Detroit, and a bachelor’s degree from the University of Michigan, where she later became a faculty member in the Graduate Business School Executive Education Center. Her 40-year professional career has included training management positions with J.L. Hudson Co. and Allied Supermarkets and senior-level learning and performance consultant positions with a wide variety of organizations. Keeps has not only produced and supervised the production of numerous instructional materials and performance management systems, but has also published extensively on improving workplace learning and performance. She has provided staff development for instructional designers, training administrators, and performance consultants. Keeps has been acknowledged by many learning and performance leaders as a caring mentor and major influence in their careers. She is a former executive board member of the ISPI; a past president of the Michigan Chapter of ISPI; and a Member-for-Life of the Michigan, Montreal, and Los Angeles ISPI chapters. Among her many awards for outstanding contributions to instructional and performance technology is ISPI’s Distinguished Service Award for her extensive leadership roles. Keeps is the managing director and a principal of HSA Learning & Performance Solutions LLC.
The authors reside in Los Angeles and can be reached at
Website: www.hsa-lps.com
Mail: 1520 S. Beverly Glen Blvd., Suite 305, Los Angeles, CA 90024
Telephone: 1.888.834.9928
Email: [email protected]