In this chapter
Integration Basics
Integration Components
Integration Points
Integration Deployment
Integration Architecture
Integration Settings
BizTalk Document Tracking
Initial Data Migration
Use Case Corner—Scribe Migrate for Microsoft CRM: Data Migration
Summary
Integrating CRM to a company's back office functions has always been a daunting task. Inevitably, numerous questions arise regarding this type of integration. These include
Can Account and/or Contact records originate in both systems?
Are updates allowed in both systems and, if so, how do these updates get transferred to the other system?
Do the data transfers happen in batch or in real time?
How much latency can exist in an integration before it is no longer considered real time?
These are but a subset of the questions that we will attempt to answer in this chapter. Because of the extensive nature of the integration discussed in this chapter, we will stick to the functionality of the integration. Microsoft's own Integration Guide document that ships with the integration is over 100 pages long and deals with the various technical components of the integration.