1. Make it clear in your interactions with team members that greater interaction safety is your goal.
2. Assess what level of interaction safety currently exists (most of the time) and identify actions needed to move to the next level.
3. Ask each person what she or he needs for greater interaction safety.
4. Share and adopt the dos and don’ts and add others that would be helpful to you and the team.
5. Get agreement on where you want to be and how you will support each other.
6. Start practicing the new behaviors for greater interaction safety.
7. Assess how you are doing on an ongoing basis; celebrate what you are doing well, and continuously improve.
DOS |
DON’TS |
Join |
Judge |
Yes, and... |
Yes, but... |
Encourage |
Belittle |
Find agreement |
Find holes |
Be supportive |
Be skeptical |
Challenge for learning or growth and add value |
Challenge to one-up others |
Assume and extend trust |
Withhold trust |
Initiate |
Hold back |
Be open and available |
Be cautious |
Express yourself |
Second-guess yourself |
Problem solve |
Find blame |