This page constitutes a continuation of the copyright page.

Chapter Three text excerpts from Edmondson, 2006: From G. Edmondson, "BMW's Dream Factory," Business Week, October 16, 2006. Copyright © 2006 McGraw-Hill Companies, Inc. All rights reserved. Used with permission.

Figures 4-1 through 4-6: From Structuring of Organizations by Henry Mintzberg. Copyright © 1979. Published by Prentice Hall, Inc. Excerpted and reprinted by permission of Pearson Education, Inc., Upper Saddle River, NJ.

Exhibit 6.1: From Peak: How Great Companies Get Their Mojo from Maslow by Chip Conley. Copyright © 2007 by Chip Conley. Published by Jossey-Bass Inc., Publishers. Used by permission of John Wiley & Sons, Inc.

Chapter Six text excerpts from Hamper, 1992: From Rivethead: Tales from the Assembly Line by Ben Hamper. Copyright © 1986, 1987, 1988, 1991 by Ben Hamper. Reprinted by permission of Warner Books, Inc.

Chapter Seven text excerpts from Gunther, 2006: M. Gunther, "Queer Inc. How Corporate American Fell in Love with Gays and Lesbians. It's a Movement," Fortune, December 11, 2006. Copyright © 2006 Time Inc. All rights reserved. Reprinted with permission.

Chapter Eleven text excerpts from Fishman, 2006: C. Fishman, "The Wal-Mart Effect and a Decent Society: Who Knew Shopping Was So Important," Academy of Management Perspectives, August, 2006. Copyright © 2006 Academy of Management. Permission conveyed via Copyright Clearance Center.

Chapter Thirteen text excerpts from Kidder, 1981: From The Soul of a New Machine by Tracy Kidder. Copyright © 1981 by John Tracy Kidder. Reprinted by permission of Little, Brown and Company, Inc.

Chapter Seventeen text excerpts from Hoge, 2002: From W. Hoge, "Crashing, and Saving, the Old Lad's Front Office," New York Times, September 14, 2002. Copyright © 2002 by The New York Times Co. Reprinted by permission.

Chapter Twenty Harvard Business School Case Study material: From Harvard Business School case study, copyright © 1974 by the President and Fellows of Harvard College. Harvard Business Case #9-474-183. This case was prepared by J. Gabarro as the basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Reprinted by permission of Harvard Business School.